Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Identity Engineer (L2)

Company: Twilio

Location: USA

Posted Oct 14, 2024

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. The company is looking for a software engineer to join their Email Identity team to build and maintain the email communications platform.

Senior Data Engineer

Company: Bluesight

Location: USA

Posted Oct 14, 2024

Bluesight is seeking a Senior Data Engineer to help build the next generation of healthcare pharmacy ecommerce. The company is looking for someone with experience working across both internal and external customers and consumers of data products, with a keen eye for building data architectures and platforms that are robust, extensible, and responsive.

Accounting Manager

Company: Smartcar

Location: USA

Posted Oct 14, 2024

Smartcar is a leading developer platform for mobility businesses, seeking an accountant to manage critical accounting operations, financial reporting, and financial planning. The company offers a competitive compensation and benefits package, including remote work, unlimited PTO, and a wellness stipend.

Public Relations Specialist

Company: Lime

Location: USA

Posted Oct 14, 2024

Lime is a shared electric vehicle company on a mission to build a sustainable future. They are hiring a Public Relations Specialist to join their dynamic Comms and Brand team. The ideal candidate will have experience working with the media and a passion for the Lime brand.

Account Executive - Billing (Enterprise)

Company: Stripe

Location: USA

Posted Oct 14, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. The company is looking for an Account Executive to drive revenue growth by building relationships with prospective users and turning them into happy Stripe customers.

Technical Investigator / Data Scientist - AI Safety

Company: Elevenlabs

Location: USA

Posted Oct 14, 2024

ElevenLabs is a rapidly growing startup seeking a founding member for its AI Safety Intelligence Investigations and Data Function. The ideal candidate combines subject matter expertise in AI safety with a solid data science background. The company offers competitive compensation, remote work options, and the opportunity to shape the future of voice technology.

Senior Security Engineer

Company: Zepz

Location: USA

Posted Oct 14, 2024

The company is looking for an engineer with experience in security engineering to help build and support their fintech services. The role involves writing great code, shaping what they build, influencing technology evolution, and owning delivery. The company promotes knowledge sharing and collaboration across teams.

Senior Order Management Specialist

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Order Management Specialist at Red Canary, a fast-growing SaaS business. The role involves managing orders, processing data, and working with various teams to ensure accurate and timely order processing. The ideal candidate has experience in order management, Salesforce, and data analysis, and is detail-oriented and process-oriented.

Senior Marketing Manager - Partner Program Enablement

Company: HubSpot

Location: USA

Posted Oct 14, 2024

HubSpot is hiring a new critical role to focus on partner program enablement, helping partners navigate program changes, and aligning them to how to sell and service with HubSpot. The role involves leading enablement efforts, collaborating with cross-functional teams, and building communications and enablement assets.

Senior Manager - Customer Support

Company: hims & hers

Location: USA

Posted Oct 14, 2024

The Senior Manager Customer Support will lead a team to drive a consistent customer experience, requiring people leadership skills and a customer-centric approach. The role involves partnering with various teams to achieve service levels and leading with structure and clarity.

Upgrade Technician

Company: Qualia

Location: USA

Posted Oct 14, 2024

Qualia is seeking an Upgrade Technician to work on their Resware product, which is used by leading companies in the title insurance and settlement services industry. The role involves installing and upgrading the platform, and requires strong technical skills and customer service abilities.

Senior Detection Engineer (SIC)

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Detection Engineer at Red Canary, a company that specializes in threat detection and response. The role involves using the company's detection platform and endpoint data to uncover threats and improve the CIRT platform. The job requires strong analytical and problem-solving skills, experience with endpoint telemetry and EDR security products, and the ability to work in a fast-paced operational environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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