Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Principal Product Manager - Trust & Connectivity

Company: Twilio

Location: USA

Posted Oct 11, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the Elastic SIP Trunking team. The role requires a strong understanding of data processing, telecommunications networks, and UI/UX design principles. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Developer Advocate

Company: Secoda

Location: USA

Posted Oct 11, 2024

Secoda is hiring a Developer Advocate to join their growing Marketing team. The role involves producing technical content, conducting product demos, and engaging with the community. The company offers competitive pay, unlimited paid time off, and a flexible work environment.

Customer Support Associate

Company: Rocket Money

Location: USA

Posted Oct 11, 2024

Rocket Money is looking for a Customer Experience Associate to join their support team. The role involves providing excellent customer service, answering questions, and solving issues. The company offers a range of benefits, including health insurance, competitive pay, and unlimited PTO.

Senior Product Manager, Business Platform & Growth

Company: Huntress

Location: USA

Posted Oct 11, 2024

Huntress is a cybersecurity company that offers a range of products and services to protect small to midsize businesses from cyber threats. The company is looking for a senior product manager to lead the development of its managed cybersecurity platform. The job requires experience with backend services, product teams, and engineering teams, as well as a proven track record of working closely with stakeholders and customers.

Lead Production Designer

Company: Airbnb

Location: USA

Posted Oct 11, 2024

Airbnb is looking for a Lead Production Designer to enhance production practices and processes across design. The ideal candidate is a seasoned Production Designer with a deep understanding of creating detailed production specifications and refining design systems for consumer-facing products.

Technical Engagement Manager, Drug Discovery

Company: SandboxAQ

Location: USA

Posted Oct 11, 2024

SandboxAQ is a company that uses AI and quantum computing to solve challenging problems and make a positive impact. They partner with global leaders to identify applications that would benefit from quantum-based solutions. The company is seeking a Technical Engagement Manager to join their team and facilitate client engagements.

Lead Experience Designer - Production (Library)

Company: Airbnb

Location: USA

Posted Oct 11, 2024

Airbnb is seeking a seasoned Production Designer to build and deploy design asset libraries and supporting processes to support their annual product launch cycle. The ideal candidate has a deep understanding of creating detailed production libraries, redlining complex designs, and refining design systems for consumer-facing products.

Software Engineering Manager

Company: Nava

Location: USA

Posted Oct 11, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

Technical Program Manager - AI

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is looking for a Technical Program Manager to drive AI and ML initiatives. The role involves working with the AI Experiences and ML Platform team to develop and deploy cutting-edge AI features and ML platforms.

Researcher - Core Product

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is hiring seasoned researchers to support their award-winning products. The ideal candidate will bring a deep passion for research and design, and work closely with Product Design and Engineering to tackle high-impact problems.

Business Intelligence Analyst

Company: Miaplaza

Location: USA

Posted Oct 11, 2024

The job posting is for a Data Analyst position at Miaplaza Inc, a company that delivers innovative educational experiences. The role involves empowering teams to make data-driven decisions, working closely with stakeholders, and developing BI solutions. The company offers a competitive compensation package, flexible working hours, and a fast-growing environment.

Workday Senior Software Engineer - HR Applications

Company: Reddit

Location: USA

Posted Oct 11, 2024

Reddit is looking for an experienced Workday Integrations Engineer to join their Enterprise Applications and Engineering organization. The ideal candidate will have experience building Workday integrations and reports, and will be responsible for designing and developing custom applications and integrations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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