Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Cloud Support Engineer - SQL

Company: Snowflake

Location: USA

Posted Oct 08, 2024

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. The company is looking for a Senior Cloud Support Engineer to join their team, with a focus on delivering world-class support to customers.

Director - Technical Accounting

Company: 1Password

Location: USA

Posted Oct 08, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Director of Technical Accounting to join their team, who will be responsible for developing and executing the annual Technical Accounting strategy, shaping the team's structure, and staying up-to-date with industry trends and best practices.

Customer Success Trainer

Company: brightwheel

Location: USA

Posted Oct 08, 2024

Brightwheel is seeking a trainer for their customer-facing teams. The trainer will help new team members ramp up quickly and become productive team members. The role requires strong coaching and teaching skills, ability to prioritize tasks, and comfort with ambiguity in a fast-paced startup environment.

Graduate Assistant – Peer Writing Mentor

Company: Adtalem Global Education

Location: USA

Posted Oct 08, 2024

The job description is for a Graduate Assistant Peer Writing Mentor at Walden University. The role involves working with students, providing writing and APA support, and facilitating small group sessions. The job requires strong communication and writing skills, as well as the ability to work independently and manage time effectively.

Partnerships Manager

Company: Modern Health

Location: USA

Posted Oct 08, 2024

Modern Health is looking for an experienced Partnership Manager to shape and drive their Consultant Program. The ideal candidate is highly motivated, enthusiastic, and relationship-oriented, with a strong track record of sourcing, developing, and maintaining partner relationships.

Employee Benefits - Client Manager

Company: Newfront

Location: USA

Posted Oct 08, 2024

Newfront is building the modern insurance experience, reimagining the experience for clients, prospects, and employees, and empowering people for moments that matter. The company values balanced lives, wellness, and a culture of trust, and is looking for a Total Rewards Client Manager to assist employee benefits clients and partner with large Bay Area technology clients.

Site Reliability Engineer (SRE)

Company: CaptivateIQ

Location: USA

Posted Oct 08, 2024

CaptivateIQ is a company that offers an agile commission solution, and they are looking for a Site Reliability Engineer to join their team. The role involves designing, developing, and maintaining infrastructure, as well as ensuring the reliability and performance of their applications. The company offers a range of benefits, including flexible vacation days, mental health days, and a 401k plan.

Technical Program Manager - Commerce Systems

Company: Stripe

Location: USA

Posted Oct 08, 2024

The text describes Stripe's mission to increase the GDP of the internet and its efforts to achieve this goal through its financial infrastructure platform. The company is looking for a program manager to operationalize and execute on key cross-functional programs.

Sales Process & Platforms Specialist

Company: Cision

Location: USA

Posted Oct 08, 2024

Cision is a global leader in PR marketing and social media management technology and intelligence, offering a range of solutions to help brands and organizations identify, connect, and engage with customers and stakeholders. The company is committed to fostering an inclusive environment and has been recognized for its diversity and inclusion efforts.

Statistics Peer Tutor

Company: Adtalem Global Education

Location: USA

Posted Oct 08, 2024

Walden University is seeking a Graduate Assistant Peer Tutor in Statistics to support students in their courses. The role requires providing instructional tutoring, corresponding with students, and contributing to tutoring program initiatives. The ideal candidate must be a current Walden student, have expertise in statistics, and possess strong analytical and communication skills.

Senior Revenue Operations Analyst

Company: Red Canary

Location: USA

Posted Oct 08, 2024

Red Canary is looking for a Senior Revenue Operations Analyst to join their team. The role involves optimizing revenue generation activities, leading process improvements, and providing data-driven insights to drive strategic decision-making.

Manager - Engagement Managers

Company: Grafana Labs

Location: USA

Posted Oct 08, 2024

Grafana Labs is seeking a dynamic Manager for their Engagement Management team to drive successful business outcomes in the observability domain. The role involves managing teams, building frameworks, and ensuring customer success.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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