Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Product Designer - Studio Developer Experience

Company: Sanity

Location: USA

Posted Oct 07, 2024

Sanityio is a modern content operating system that replaces legacy systems, allowing companies to create amazing digital experiences. The company is looking for a product designer to lead design on the Studio DX team, strengthen its leadership position, and work with a team of likeminded individuals.

IT Automation & Security Engineer

Company: Teleport

Location: USA

Posted Oct 07, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. The company is trusted by the world's most innovative companies and is changing the fabric of the internet.

Experienced Technical Program Manager

Company: Plaid

Location: USA

Posted Oct 07, 2024

Plaid is looking for a Technical Program Manager to lead the Connectivity team, empowering financial access for all. The role involves strategic leadership, data-driven analysis, and technical excellence.

Sr. UX Engineer

Company: 6Sense

Location: USA

Posted Oct 07, 2024

6sense is a company that aims to revolutionize B2B organizations by predicting customer behavior and providing a sales and marketing platform. The company values its employees and offers a range of benefits, including health coverage, paid time off, and stock options. The job description is for a UX Engineer to build an enterprise-level design system.

Senior Backend Engineer - Vertical Experiences

Company: Reddit

Location: USA

Posted Oct 07, 2024

The Vertical Experiences team is looking for a Senior Engineer to help build and scale features and services to support international experiences on Reddit. The team values impact, personal growth, openness, and kindness.

Senior Software Engineer, Core UI

Company: Lattice

Location: USA

Posted Oct 07, 2024

Lattice is a people success platform that offers performance reviews, employee engagement surveys, and other tools to empower people-centric companies. The company is looking for a UI engineer to join their team and work on their design system, UI frameworks, and shared experiences.

Director of Implementation

Company: SmarterDx

Location: USA

Posted Oct 07, 2024

SmarterDx is looking for an experienced leader to manage the implementation of their clinical AI solution in hospital CDI and coding workflows. The ideal candidate has a deep understanding of healthcare data and technology, strong organization and communication skills, and a proven track record of building and refining scalable processes.

Senior Machine Learning Scientist

Company: Natera

Location: USA

Posted Oct 07, 2024

Natera is seeking a Machine Learning Scientist to contribute to cutting-edge research and development in Artificial Intelligence and Machine Learning. The successful candidate will play a key role in implementing and expanding state-of-the-art deep learning models within the biomedicine space.

Sr. Manager - SEC Reporting and Technical Accounting

Company: iHerb

Location: USA

Posted Oct 07, 2024

The Sr Manager SEC Reporting Technical Accounting will be responsible for assisting the Sr Director SEC ReportingTechnical Accounting with financial reporting and technical accounting analysis. The position will work closely with the finance team during monthend quarterend and yearend close cycles.

Fire Alarm & Life Safety Designer

Company: Johnson Controls

Location: USA

Posted Oct 07, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering a competitive salary, comprehensive benefits package, and opportunities for growth and development. The company is looking for a fire alarm designer with three years of experience in the industry, advanced computer skills, and a NICET I certification.

HVAC Sales Account Manager

Company: Johnson Controls

Location: USA

Posted Oct 07, 2024

Johnson Controls is a global leader in smart health and sustainable buildings, offering a competitive salary, comprehensive benefits package, and opportunities for growth and development. The company is looking for a sales representative to join their team, with a focus on building relationships with customers and increasing sales.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Oct 07, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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