Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Caper Marketing Manager

Company: Instacart

Location: USA

Posted Sep 30, 2024

Instacart is a company that is transforming the grocery industry by providing a service that allows customers to have access to the food they love and more time to enjoy it together. They are looking for a Contract Marketing Manager to own the marketing strategy and execution for their Caper Carts product.

Sr. Fullstack Engineer I - Product

Company: Khan Academy

Location: USA

Posted Sep 29, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role is focused on providing equitable solutions to historically underresourced communities, and the company offers a range of benefits and perks to its employees.

Sr. Staff/Principal Content Designer

Company: Wealthfront

Location: USA

Posted Sep 30, 2024

Wealthfront is looking for a senior staff content designer to join the Wealthfront Design team. The role involves developing the strategy, vision, and language for a new line of business, working closely with cross-functional leaders, and creating delightful experiences that meet customer and business goals.

Backend Engineer - Foundations: Import and Integrate

Company: GitLab

Location: USA

Posted Sep 30, 2024

The role of Backend Engineer at GitLab involves shaping user experiences, collaborating with teams, and developing features. The team is focused on building and improving features for data migration, access control, and DevOps processes. The role requires significant professional experience, proficiency in Ruby on Rails, and ability to work in a remote environment.

Sr. Cloud Engineer

Company: SmithRx

Location: USA

Posted Sep 30, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. They are looking for an Sr Cloud Engineer to help build and maintain a container-based infrastructure and develop CICD pipelines in AWS.

Psychiatric Mental Health Nurse Practitioner (PMHNP) - Online Faculty

Company: Adtalem Global Education

Location: USA

Posted Sep 29, 2024

Chamberlain University is seeking Online Faculty part-time for their Master of Science in Nursing Psychiatric Mental Health Nurse Practitioner (MSN PMHNP) Program. The faculty member will teach courses such as Differential Diagnosis in Psychiatric-Mental Health Across the Lifespan Practicum, Diagnosis and Management in Psychiatric-Mental Health across the Lifespan I Practicum, and others. The ideal candidate will have a MSN and DNP or MSN and PhD in nursing degrees, at least 1 year of practice experience directly in psychiatric mental health nursing, and online teaching experience.

React Native Engineer

Company: HiHello

Location: USA

Posted Sep 29, 2024

HiHello is a venture-backed company that has created a software platform for digital brand and identity. They are looking for a Senior Software Engineer to join their Mobile team and are offering a competitive compensation package and flexible working hours.

Solutions Architect (Pre-Sales)

Company: Twilio

Location: USA

Posted Sep 29, 2024

Twilio is looking for a Solutions Architect to join their team. The role involves partnering with account executives to execute presales activities, understanding customer technical needs, and designing innovative solutions. The ideal candidate has a bachelor's and/or master's degree in a technical discipline, 12+ years of presales experience, and excellent communication skills.

Senior Software Design Engineer - Customer Solutions

Company: Mattermost

Location: USA

Posted Sep 29, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. The company is looking for a software engineer to work on building custom software solutions and deploying Mattermost to large-scale and highly resilient on-prem installations and private cloud.

Director, Product Management

Company: Plotly

Location: USA

Posted Sep 30, 2024

Plotly is a company that builds tools for data scientists to tell stories and generate data visualizations. They are looking for a Director of Product Management to lead their product team and design initiatives. The job requires experience in product management, technical expertise, and leadership skills.

Customer Experience Specialist - Voice

Company: InDebted

Location: USA

Posted Sep 29, 2024

InDebted is a company that is changing the world of consumer debt collection by providing a better way to support overdue customers. They have a team of over 300 people working remotely and have doubled their revenue year over year. The company is looking for a Senior Collection Agent to manage and oversee the collection of outstanding accounts receivable from customers.

Program Manager, Strong Cities

Company: Institute for Strategic Dialogue (ISD)

Location: USA

Posted Sep 30, 2024

The Institute for Strategic Dialogue (ISD) is a nonprofit organization dedicated to safeguarding democracy and reversing the rising tide of hate, extremism, and disinformation in the United States. They are seeking a Program Manager to work on a newly funded program and partnership with the National League of Cities, focusing on mayors and other local elected leaders and local governments across the United States.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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