Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Enterprise Applications Administrator (Zuora)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The job posting is for an IT Enterprise Applications Administrator specializing in Zuora. The role involves implementing and maintaining enterprise applications, improving processes, and engaging with stakeholders. The company offers a remote work environment, flexible paid time off, and other benefits.

Director - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The role is for a Director of Observability Architecture at Grafana Labs, responsible for leading a team to create an elite team that will redefine post-sales technical partnership in the industry. The team will work with customers to plot the path to observability maturity and provide direct implementation assistance.

Senior Marketing Data Analyst

Company: Quantum Metric

Location: USA

Posted Sep 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Privacy Attorney

Company: StackAdapt

Location: USA

Posted Sep 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Privacy Attorney to support and develop its privacy program. The role involves working closely with the Global Privacy Counsel and other members of the Legal team to ensure compliance with legislative and regulatory requirements.

Director of Contracts

Company: Nava

Location: USA

Posted Sep 26, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a Director of Contracts to lead their contracts and government compliance function.

Manager of Contract Management & Implementation

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Manager of Contract Management and Implementation to lead a team and improve contract management and execution. The responsibilities include leading a team, collaborating with other teams, and identifying areas for improvement. The job requires experience in reviewing and implementing requirements for healthcare payor contracts, being organized, and having a strong track record of juggling multiple initiatives.

Manager of Eligibility and Billing Operations

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for an Eligibility and Billing Operations Manager to optimize preservice eligibility and authorization workflows and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract.

Senior Analyst, Customer Success

Company: J.D. Power

Location: USA

Posted Sep 26, 2024

The job posting is for a Senior Analyst position in the Data and Analytics Customer Success team at JD Power. The role involves supporting data analytics advisory engagements with automotive clients, analyzing market trends, and providing data-driven insights to improve client sales and pricing strategies.

Director of Business Development

Company: Earnedwealth

Location: USA

Posted Sep 26, 2024

Earned Wealth is a comprehensive taxsmart wealth building solution for doctors and their families. They are backed by leading growth equity and venture capital investors and are looking for a Director of Business Development to drive growth through partnerships and direct-to-physician efforts.

Engineering Manager - Distributed Caching

Company: Reddit

Location: USA

Posted Sep 26, 2024

The Caching Systems team is looking for an Engineering Manager to lead the team, which is expanding rapidly to meet business needs. The team is responsible for building and maintaining caching systems for Reddit, including Memcache and Redis fleets. The ideal candidate has experience in people management, backend infrastructure, and Storage systems, and is an advocate for the user.

Developer Educator

Company: Twilio

Location: USA

Posted Sep 26, 2024

Twilio is hiring a Developer Educator to create documentation for their products. The role involves creating technical documentation, working with a team, and improving the developer experience. The company values diversity, equity, and inclusion, and offers a range of benefits.

Engineering Manager - Grafana Frontend

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The company is looking for an Engineering Manager to lead the Grafana Sharing squad. The role involves managing a team of 4 engineers, creating a productive environment, and ensuring the product roadmap is defined and up-to-date.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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