Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineer, Identity & Access

Company: Kunai

Location: USA

Posted Sep 20, 2024

Kunai is a digital consultancy focused on banking, payments, and fintech, working with clients like Visa and Capital One. They are looking for a subject matter expert in Identity and Access Management to join their team.

Product Marketing Manager – Demand Generation

Company: licor

Location: USA

Posted Sep 20, 2024

The job posting is for a Product Marketing Manager position at a company that specializes in environmental monitoring and IoT products. The role requires a strong understanding of the products' technical features, market positioning, and customer needs. The successful candidate will collaborate with cross-functional teams to create compelling content, marketing collateral, and campaigns that drive lead generation and conversion.

Customer Success Manager

Company: AssemblyAI

Location: USA

Posted Sep 20, 2024

AssemblyAI is looking for a Customer Success Manager to join their Success team. The role involves working with customers to implement Speech AI models and ensuring they have an outstanding experience. The ideal candidate will have 4+ years of experience in a similar role and be passionate about AI technology.

Machine Learning Engineer

Company: Red Cell Partners

Location: USA

Posted Sep 20, 2024

Andesite is a cybersecurity company that is building the next generation of cybersecurity analysts. They are looking for a Machine Learning Engineer to develop and manage AI infrastructure and lifecycle. The company has a strong mission to supercharge the analysts protecting our country's networks.

Creative Director

Company: HackerRank

Location: USA

Posted Sep 20, 2024

HackerRank is looking for a Creative Director to lead their creative team and shape the brand's visual identity. The role requires experience in creative direction, team management, and technical skills. The company offers a competitive benefits package and a remote work culture.

VP of Growth Marketing

Company: HackerRank

Location: USA

Posted Sep 20, 2024

HackerRank is a company that helps developers find jobs and upskill. They are looking for a Vice President of Growth Marketing to join their leadership team. The ideal candidate will have experience in growth marketing, sales, and product development, and will be responsible for driving growth strategies across both B2C and B2B market segments.

Staff Data Scientist- Search Optimization

Company: Airbnb

Location: USA

Posted Sep 20, 2024

Airbnb is a company that has grown to over 4 million hosts and has welcomed over 1 billion guests. The company is looking for a staff data scientist to optimize the guest experience and accelerate the growth of their marketplace.

Supervisor, Account receivable

Company: Natera

Location: USA

Posted Sep 20, 2024

The job posting is for an Accounts Receivable Supervisor position at Natera, a global leader in cell-free DNA testing. The role involves managing the Accounts Receivable team, overseeing financial statement information, and ensuring accurate billing and payment application. The company offers competitive benefits, a diverse and inclusive workplace environment, and opportunities for growth and development.

Talent & Community Coordinator

Company: Lilt

Location: USA

Posted Sep 20, 2024

LILT is a leading AI solution for enterprise translations, providing a true AI translation strategy focusing on business outcomes. The company has a global workforce and is committed to making information accessible to all.

RN Healthcare Advocate

Company: Solace

Location: USA

Posted Sep 20, 2024

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. The company is transforming healthcare in the US by providing a platform for patients to work with professional health advocates.

AI Conversation Designer

Company: JustAnswer

Location: USA

Posted Sep 20, 2024

JustAnswer is a San Francisco-based company that connects customers with verified experts to answer their questions. The company is looking for an AI Conversation Designer to build and optimize chatbots for various ecommerce settings.

Senior Data Scientist, Causal Inference

Company: Discord

Location: USA

Posted Sep 20, 2024

Discord is looking for a Senior Causal Inference Data Scientist to join their Experimentation Platform team. The team directly impacts the strategy and roadmaps that improve Discord for its users. The role involves providing statistical expertise, collaborating with engineering and product teams, and leading initiatives to educate and train cross-functional teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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