Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager - Business Intelligence

Company: Restaurant365

Location: USA

Posted Sep 15, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Manager Business Intelligence to lead their dynamic Data amp Analytics team. The role involves managing a team, collaborating with stakeholders, and driving data-informed decision-making.

Sr. Manager - Engineering (Pharmacy)

Company: hims & hers

Location: USA

Posted Sep 15, 2024

Hims amp Hers is seeking an experienced Sr Engineering Manager to build and support their self-service platform. The ideal candidate is a leader with systems implementation experience, who will collaborate with product managers and fulfillment operations leaders to deliver solutions for their Fulfillment and Pharmacy Operations teams.

Data Engineer

Company: Craft.co

Location: USA

Posted Sep 15, 2024

Craft is looking for a Data Engineer to join their team. The role involves building data pipelines, extracting and analyzing datasets, and designing software. The company offers a competitive salary, equity, and benefits. Craft is a well-funded technology company with a mission to illuminate the path to global supply chain resilience.

Software Engineer - New Initiatives

Company: Figma

Location: USA

Posted Sep 15, 2024

Figma is looking for a highly motivated and experienced engineer to join their team and work on 0to1 products that will redefine how teams create, manage, and collaborate on digital content. The role offers a unique opportunity to work on new features and products, collaborate with cross-functional teams, and mentor junior engineers.

Lead - Nurse Advocate

Company: Trusted

Location: USA

Posted Sep 15, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They provide a platform for employers to connect with nurses and handle benefits, payroll, and compliance. The company has received funding from top institutional investors and has a strong team of Nurse Advocates.

Global Head of Cyber Security Operations

Company: Rackspace

Location: USA

Posted Sep 15, 2024

Rackspace Technology is hiring a Global Head of Security Operations. The role requires technical expertise, leadership skills, and ability to present cyber defense capabilities to customers. The job involves leading teams, developing strategies, and managing budgets.

Compliance Program Manager - Technology Audits

Company: Stripe

Location: USA

Posted Sep 15, 2024

The job posting is for a Technology Audits team member at Stripe, responsible for leading compliance and risk efforts, managing audits, and designing processes and controls. The ideal candidate has experience in security and compliance, technical knowledge, and strong communication skills.

Senior Demand Generation Marketing Manager

Company: Deputy

Location: USA

Posted Sep 15, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are committed to building a diverse team and are looking for a Senior Demand Generation Marketing Manager to create and implement strategic marketing programs.

Principal Architect - NICE CXone

Company: TTEC Digital

Location: USA

Posted Sep 15, 2024

The job posting is for a Principal Architect position at TTEC Digital, responsible for designing and implementing complex Contact Center applications. The role requires experience in software development, API integrations, and cloud network infrastructure. The company offers a competitive salary range of $170,000 to $215,000 and benefits.

Principal Research Data Scientist

Company: Coalition, Inc.

Location: USA

Posted Sep 15, 2024

The job posting is for a Principal Research Data Scientist at Coalition, a remote-first company. The role involves using analytics and statistical techniques to optimize data usage for cyberinsurance. The job requires a strong background in statistics, economics, or mathematics, and experience with data modeling, experimentation, and cloud environments.

Sr. Manager - Engineering (EMR)

Company: hims & hers

Location: USA

Posted Sep 15, 2024

Hims amp Hers is seeking an experienced Sr Engineering Manager to build and support their self-service platform. The ideal candidate is a leader with systems implementation experience, who will collaborate with product managers and engineers to deliver solutions.

Senior Consultant - NICE CXone

Company: TTEC Digital

Location: USA

Posted Sep 15, 2024

The job posting is for a Senior Engineer position at TTEC Digital, responsible for developing and delivering the NICE CXone software platform. The role requires technical experience with various Contact Center technologies and the ability to mentor Software Engineers. The company offers a competitive salary range of $120,000 to $140,000 and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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