Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Fullstack Engineer II, Product

Company: Khan Academy

Location: USA

Posted Sep 11, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role of the Senior Software Engineer is to build and maintain scalable backend services and complex stateful frontend user interfaces, and to contribute to the development of the company's mission.

Head of Product

Company: Lumos

Location: USA

Posted Sep 11, 2024

The job posting is looking for a Head of Product to lead and transform the product suite into a differentiated offering. The role involves defining the product vision, building a product team, and establishing processes for efficient product development. The ideal candidate should have a deep understanding of B2B enterprise environments and a passion for building great products and teams.

IT Security & Support Analyst

Company: Mercury

Location: USA

Posted Sep 11, 2024

Mercury is looking for an IT Security and Support Analyst to join their team. The ideal candidate will be responsible for providing support for all things IT and Security to employees, implementing an asset management program, and deploying and maintaining various security tools on all endpoints.

Payroll Associate

Company: Newfront

Location: USA

Posted Sep 11, 2024

Newfront is building the modern insurance experience, reimagining the experience for clients, prospects, and employees, and empowering people for moments that matter. The company values balanced lives, wellness, and a culture of happiness, and is committed to hiring diverse talent and supporting an inclusive workplace environment.

Member of Relationship Management

Company: anchorage

Location: USA

Posted Sep 11, 2024

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, and settlement. The company is funded by leading institutions and has offices in several locations.

HR Consultant

Company: Newfront

Location: USA

Posted Sep 11, 2024

Newfront is building a modern insurance experience, reimagining the experience for clients, prospects, and employees, and empowering people for moments that matter. The company values balanced lives, wellness, and a culture of happiness and productivity.

QA Engineer

Company: Fountain

Location: USA

Posted Sep 11, 2024

Fountain is a leading enterprise solution for frontline workforce management, providing a seamless applicant experience and helping companies like Stitch Fix and GoPuff to hire and manage their frontline talent. The company is seeking a Quality Engineer to join its Worker Experience team, responsible for ensuring the functionality and quality of its products.

Principal Java Systems Engineer

Company: Rackspace

Location: USA

Posted Sep 11, 2024

Rackspace Technology is seeking a highly skilled Principal Java Systems Engineer to join their dynamic team. The ideal candidate will have a strong background in information retrieval processing and ranking with a solid understanding of public cloud technologies, especially GCP. The role involves working in a remote environment, requiring excellent communication skills and the ability to solve complex problems independently and creatively.

Director - MSP Distribution

Company: 1Password

Location: USA

Posted Sep 11, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a leader to manage their MSP Distribution channel, which involves building and maintaining relationships with partners, driving revenue growth, and ensuring the success of their distribution channel programs.

Marketing Manager - AI Training

Company: Invisible Technologies

Location: USA

Posted Sep 11, 2024

Invisible is a technology-enabled service providing solutions to complex business problems. They have experienced exponential growth and are looking for a Marketing Manager to cement their brand and credibility as a thought leader in AI training.

Teacher Lifecycle Marketing Manager

Company: Khan Academy

Location: USA

Posted Sep 11, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role of the Teacher Lifecycle Marketing Manager is to develop and execute strategies to attract new teachers and deepen relationships with existing ones.

Staff Software Engineer

Company: Loyal

Location: USA

Posted Sep 11, 2024

The Staff Software Engineer is responsible for technical direction, leading junior developers, and collaborating with various teams to build and maintain web applications. The role requires expertise in Microsoft.NET technology stack, experience in software-as-a-service environments, and strong leadership and mentoring skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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