Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Manager - Integrated Campaigns

Company: Dropbox

Location: USA

Posted Sep 05, 2024

The role is for a seasoned integrated marketing campaign leader to build and manage a team focused on acquisition and expansion. The leader will create the overall strategy and prioritize GTM efforts based on customer personas and business objectives.

Sr Product Manager - Marketing Web Platform

Company: 1Password

Location: USA

Posted Sep 05, 2024

1Password is a company that provides a password manager and other security-related services. They are looking for a Senior Product Manager to own a web platform product and be responsible for its success. The job requires experience with Contentful CMS, knowledge of web data infrastructure, and ability to inspire and bring together different teams and stakeholders.

Account Director

Company: Cloudinary

Location: USA

Posted Sep 05, 2024

Cloudinary is seeking a driven Account Director to join their team to drive growth and retention in the North Americas regions. The ideal candidate has 10+ years of experience in a quota-carrying role, with a proven history of overachievement and meeting targets in account management and sales roles within the SaaS industry.

Vice President - Financial Planning & Analysis

Company: Nextech

Location: USA

Posted Sep 05, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, benefits, and a comprehensive wellness program. The company is committed to diversity and equal opportunity employment. The Vice President of FP&A role is responsible for establishing and leading the FP&A function, developing financial strategies, and building a high-performing team.

Scrum Master

Company: VetsEZ

Location: USA

Posted Sep 05, 2024

VetsEZ is seeking a Scrum Master to join a 100 remote team to support a large federal government project. The role involves leading Agile practices, managing work, and identifying process improvements. The candidate must reside within the continental US and have a bachelor's degree in a related field, 2 years of Scrum Master experience, and experience with Agile ceremonies.

Commercial Account Executive

Company: Octopus Deploy

Location: USA

Posted Sep 05, 2024

Octopus Deploy is a company that provides Continuous Delivery solutions to software teams. They have a strong team of over 270 people, with a focus on transparency, collaboration, and high-trust environment. They are looking for a Commercial Account Executive to drive revenue and growth through building strategic relationships with assigned accounts.

Senior Program Manager - Outsourced Solutions

Company: Upwork

Location: USA

Posted Sep 05, 2024

Upwork is seeking a Senior Program Manager to champion key projects and distributed teams as they expand their Managed Services offering. The company is committed to creating economic opportunities and fostering a diverse and inclusive workforce.

Software Engineer - Identity & Access Management

Company: Figma

Location: USA

Posted Sep 05, 2024

Figma is looking for a Software Engineer to join their Identity and Access Management team. The team owns foundational technology that enables secure and scalable access to customers. The role involves developing identity and access management systems, collaborating with product and data science teams, and mentoring engineers.

Head of AI Structural Biology Research

Company: Absci

Location: USA

Posted Sep 05, 2024

The company is seeking a Head of AI Research in Structural Biology to lead a team of 46 researchers. The successful candidate will have a PhD in a relevant field and 5+ years of experience in AI research. The job requires strong publication record, experience in applying AI techniques to biological problems, and excellent communication skills.

Tennis Data Scientist

Company: Swishanalytics

Location: USA

Posted Sep 05, 2024

Swish Analytics is a sports analytics startup looking for a Tennis Data Scientist to join their team. The job involves developing machine learning and statistical models for sports betting products, and requires a strong background in data science and sports analytics.

Escalation Manager

Company: Firstup

Location: USA

Posted Sep 05, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform that engages employees and delivers insights to help companies support and retain their talent. The company values its employees, who are experts in the employee experience, workforce communications, and technology. It offers a remote work environment, excellent PTO program, great health benefits, and a leadership team that believes in employee growth.

Principal FIU Associate - Blockchain Analysis

Company: Kraken

Location: USA

Posted Sep 05, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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