Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Customer Lifecycle Manager

Company: Wizinc

Location: USA

Posted Aug 31, 2024

Wiz is a fast-growing startup that is reinventing cloud security and empowering businesses to thrive in the cloud. They are looking for a Customer Lifecycle Manager to join their team and enhance the value they deliver to their customers.

Senior Software Engineer (BE/Fullstack)

Company: TeamSnap

Location: USA

Posted Aug 31, 2024

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are seeking a Senior Software Engineer to join their fully distributed engineering team to help them continue their impressive growth. The company values collaboration, inclusivity, and boundless opportunities to grow.

Product Marketing Manager - AI & AI Workloads

Company: Vercel

Location: USA

Posted Aug 31, 2024

Vercel is seeking a talented Product Marketing Manager to join their AI team. The role involves developing marketing strategies, crafting messaging, and promoting AI products. The company offers a great compensation package, inclusive benefits, and a remote-friendly work environment.

Senior Software Engineer (L4)

Company: User Interviews

Location: USA

Posted Aug 31, 2024

User Interviews is a remote team that values staying connected and continuous improvement. They believe in making customers a priority through user research and help teams set up conversations with users. The company is looking for a Senior Software Engineer to lead or contribute to planning and delivery of projects.

Senior DevOps/Infrastructure Engineer

Company: Verifiable

Location: USA

Posted Aug 31, 2024

Verifiable provides API-first solutions for healthcare industry automation and provider network management. The company has grown to over 100 employees, with steady revenue growth and a $47M funding. The job description is for a Senior DevOps Engineer with experience in AWS, CICD pipelines, and infrastructure as code.

Senior Director - SEO and Content

Company: OpenPhone

Location: USA

Posted Aug 31, 2024

OpenPhone is seeking a Senior Director SEO & Content to lead an SEO and Content team. The role involves developing SEO and content strategy, executing experiments, and driving growth through organic web traffic.

Manager, Software Engineering - Frontend Platform

Company: Figma

Location: USA

Posted Aug 31, 2024

The job description is for an Engineering Manager at Figma, responsible for managing a team of experienced engineers to drive the frontend technical strategy. The role requires 8+ years of frontend engineering experience, 3+ years of engineering management experience, and extensive experience with Typescript and React.

Engineering Manager - Machine Learning

Company: Apollo.io

Location: USA

Posted Aug 31, 2024

The job description is for an Engineering Manager of a Machine Learning team. The role involves leading the development of Machine Learning products, working with cross-functional partners, and mentoring team members. The ideal candidate has experience in people management, building Machine Learning systems, and deploying models in the cloud.

Product Manager

Company: Warp

Location: USA

Posted Aug 31, 2024

Warp is hiring a second Product Manager to contribute to the vision, strategy, and roadmap of Warp. The role involves driving product vision, strategy, and roadmap for Warp's enterprise products, running product growth initiatives, and partnering with cross-functional teams.

Member of Technical Staff - Engineering Acceleration Program

Company: Runway

Location: USA

Posted Aug 31, 2024

The Acceleration Program is a 3-month full-time venture that fosters engineers to become accomplished machine learning engineers. Participants will have tailored mentorship, evaluation, and transition to ML engineer roles. The program requires software development achievements, machine learning implementation, and systems programming proficiency. The salary range is $180,000 to $250,000.

Sales Development Representative

Company: Vercel

Location: USA

Posted Aug 31, 2024

Vercel is looking for an Enterprise Sales Development Representative to join their Sales team. The role involves building a pipeline of qualified business for the Enterprise part of their sales organization through cold calling and working closely with the Account Executive team.

Senior Financial Systems Analyst

Company: Vercel

Location: USA

Posted Aug 31, 2024

Vercel is a company that provides a frontend cloud platform for building and deploying web applications. The company is looking for a Senior Financial Systems Analyst to join their team, who will be responsible for administrating and supporting their financial systems stack, including NetSuite, Zip, Stripe, and others.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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