Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Linux System Administrator

Company: NIH-NCBI

Location: Washington DC

Posted Dec 01, 2024

The job posting is for a Senior Linux System Administrator position at the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). The job requires experience in Linux systems administration, programming skills, and the ability to work independently and as part of a team.

Project Manager (PMP) - HYBRID

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 01, 2024

The job posting is seeking a PMP-certified Project Manager to lead multiple task order contracts across various Federal Government customers. The role requires strong project management skills, experience in organizational transformation, and a commitment to service and integrity.

SAP Concur Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves managing travel and expense operations for federal agencies, requiring experience in project management, customer relationship management, and process improvement.

Policy Analyst

Company: Redhorse

Location: Washington DC

Posted Dec 02, 2024

Redhorse Corporation is seeking a Policy Analyst to support the Under Secretary of Defense for Intelligence and Security. The position involves coordinating policy staff actions, evaluating policy documents, and ensuring IC policies are reviewed by the OUSDIampS staff.

Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, focusing on the role of a Customer Support Manager for a Federal Travel and Expense platform. The role involves overseeing operations, leading projects, engaging with clients, and managing a cross-functional team. The candidate should have experience in Travel and Expense Shared Services, project management, and Federal Travel and Expense transformation.

Open Source Intelligence (OSINT) Librarian

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 01, 2024

BAE Systems is seeking a Midlevel Librarian OpenSource Intelligence OSINT Analyst to support their government customer. The job requires experience in intelligence related field with OSINT experience, utilizing CommercialOffTheShelf COTS OSINT tools, and knowledge of IC and DoD classification guidelines and procedures.

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Company: refurbed

Location: Washington DC

Posted Dec 01, 2024

The text describes a company called refurbed, which is a marketplace for refurbished products. The company is looking for employees to join their teams, including Supply, Strategy, Customer Service, Marketing, Finance, Analytics, Product Management, Engineering, and People. The company values transparency, open communication, and constructive feedback, and offers a range of benefits, including flexible working hours, unlimited training, and a healthy work-life balance.

Customer Success Manager - Public Sector

Company: Sayari

Location: Washington DC

Posted Dec 02, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are seeking a Customer Success Manager to help their existing clients effectively leverage their solutions. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Marine Corps Human Capital Manager

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 02, 2024

The job posting is looking for a teammate to help the Marine Corps plan and shape the next generation of information technology focused Marines. The role involves working closely with the Headquarters Marine Corps Deputy Commandant Information team to develop and deliver a complex community modernization effort.

Senior Associate - Client Development

Company: Capital One

Location: Washington DC

Posted Dec 02, 2024

Capital One is looking for a Senior Associate to join the Partnerships Team. The role involves supporting top merchants and helping them succeed in leveraging Capital One Shopping's suite of solutions.

Chief Financial Officer

Company: Climate Imperative Foundation

Location: Washington DC

Posted Dec 01, 2024

The Climate Imperative is a 501c3 public charity that aims to solve the climate crisis by providing funding, technical support, and expertise to win the world's most significant emissions reduction policy decisions. The organization is seeking a Chief Financial Officer to lead its financial strategy and planning, ensuring financial health and sustainability.

Project Accountant - Federal Govenment

Company: EDC Consulting

Location: Washington DC

Posted Dec 01, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They are looking for a PROJECT ACCOUNTANT to join their Internal Operations group.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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