Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Cyber Threat Intelligence Technical Analyst

Company: Bank of America

Location: Washington, DC

Posted Nov 21, 2024

Bank of America is offering a job for a Cyber Threat Intelligence Technical Analyst with a salary range of USD 95,000.00 - 143,700.00 per year. The role involves collecting, analyzing, and actioning cyber threat intelligence to defend the bank. The successful candidate will collaborate with defensive control owners, threat research, and incident response teams. Required skills include 5+ years of experience in Cyber Threat Intelligence, knowledge of various threat actors, and proficiency with Threat Intelligence tools. The job is located in Denver, CO or Washington, DC, with a 40-hour work week and benefits eligibility.

Chief of Staff

Company: Koalafi

Location: Washington, DC

Posted Nov 21, 2024

Koalafi is a company that offers payment plans for big purchases, benefiting over 2 million customers and 17,000 retailers. They aim to improve credit scores and provide flexible payment options. The Chief of Staff role involves strategic planning, leadership support, executive decision-making, and meeting management. The ideal candidate should have a Master's degree, 6+ years of experience in strategic roles, strong analytical skills, and excellent communication abilities. Koalafi values innovation, trust, and ownership, offering competitive benefits including comprehensive health coverage, retirement plans, and parental leave.

Federal Technology Portfolio Seller

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The role is for a sales leader to work with Federal clients, integrating IBM's technology portfolio to drive strategic innovation and results. The ideal candidate has a track record of success in complex technology sales, deep expertise in the Federal IT market, and excellent communication and collaboration skills.

Technology Sales Specialist - zStack

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is looking for a tech sales professional with a proven track record of success, strong business acumen, and excellent communication skills. The ideal candidate will have a history of sales success, understanding of IBM System Z, and ability to work with technical peers and partners.

Technology Sales Engineer - Federal Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Brand Technical SpecialistTechnical Sales Engineer at IBM, responsible for developing client strategies, defining solutions, and building relationships. The ideal candidate has a deep understanding of information architecture principles and expertise in IBM products.

Customer Success Training Specialist

Company: 3E

Location: Washington DC

Posted Nov 21, 2024

3E is a mission-driven company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, supply chain management, and sustainability. They are looking for a Customer Success Training Specialist to help shape meaningful customer experiences through exceptional training and innovative learning strategies.

Sr. Business Manager, Digital Growth Marketing - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Senior Business Manager position at Capital One, responsible for leading the Growth team of Capital One's fast-growing consumer app. The role requires a well-rounded business athlete with analytical and creative problem-solving skills, strong communication and team player skills, and experience in driving growth and success in business.

Senior Business Systems Administrator

Company: Resonate

Location: Washington DC

Posted Nov 21, 2024

Resonate is seeking a Senior Business Systems Administrator to lead the charge in optimizing their critical business systems. The role requires experience in system integrations, problem-solving, and making a tangible impact.

Director of SAP Solutions

Company: NavAide

Location: Washington DC

Posted Nov 21, 2024

The Director of SAP Solutions will lead Navaides SAP practice, focusing on delivering robust, scalable, and future-ready SAP solutions. The role demands deep technical expertise in SAP, particularly SAP S4HANA, SAP Fiori, and related integrations with a focus on federal government environments.

U.S. Private Bank - Private Banker - Vice President

Company: JPMorgan Chase

Location: Washington, DC

Posted Nov 21, 2024

J.P. Morgan's U.S. Private Bank is seeking talented, collaborative, and motivated individuals to provide first-class client experiences. The role involves advising clients on wealth management, investment, and banking needs, with opportunities for career growth. Required qualifications include six or more years of private banking experience, relevant licenses, and proven sales success. Preferred qualifications include an MBA, strong community presence, and in-depth knowledge of equity and fixed income markets.

Federal Brand Sales Specialist- POWER- DC Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Technology Sales Specialist role at IBM, where you will accelerate enterprises' success by improving their data understanding and providing solutions. The company offers excellent onboarding, learning culture, and ongoing development opportunities.

Media Ingest Specialist

Company: Harbor (harborglobal)

Location: Washington DC

Posted Nov 21, 2024

Harbor is seeking a full-time Media Ingest Specialist to support news broadcast ingest workflow and digital media management needs at a prestigious news and media company in Washington DC. The ideal candidate will have 2-4 years of similar or related experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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