Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Dec 13, 2025

This job description highlights a FullStack Product Engineer role at Dropbox DocSend, emphasizing opportunities to shape secure document management solutions, collaborate with cross-functional teams, and contribute to high-growth initiatives. The position requires expertise in fullstack development, agile practices, and large-scale web applications, with competitive compensation across US zones.

Sr. Flight Control Law Engineer

Company: Reliable Robotics

Location: USA

Posted Dec 13, 2025

The text describes a company developing safety-enhancing aviation technology to save lives and create a safer, more convenient transportation future. It outlines a Sr Flight Controls Engineer role with responsibilities in flight control systems, simulation, and testing, along with competitive compensation and a mission-driven team focus.

Practice Manager - Professional Services

Company: ExtraHop

Location: USA

Posted Dec 13, 2025

The Practice Manager role emphasizes customer success and collaboration with sales teams, managing a team of architects, and offering a competitive salary range of $160k-$175k plus bonuses.

Senior Software Engineer - Host Platforms & Access

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job posting seeks a Senior Software Engineer to develop scalable platforms and APIs for Airbnb's Host Pricing and Settings team. The role involves collaborating with cross-functional teams, improving systems, and ensuring technical excellence. Airbnb emphasizes diversity and inclusion in their hiring process.

Sales Solutions Engineer (French Speaker)

Company: Twilio

Location: UK

Posted Dec 13, 2025

This job posting outlines a Solutions Engineer role at Twilio in the EMEA region, emphasizing technical expertise, presales experience, and collaboration with stakeholders. It details responsibilities, qualifications, and benefits, with a remote work arrangement and travel requirements.

Senior Software Engineer - Community Support Engineering (Foundations)

Company: Airbnb

Location: China

Posted Dec 13, 2025

This job posting highlights a Senior Software Engineer role at Airbnb, focusing on impactful projects and collaboration. The position offers opportunities to enhance AI-driven solutions and contribute to global initiatives, with a commitment to diversity and inclusion.

Director - Global Compensation

Company: GitLab

Location: North America,Latin America

Posted Dec 13, 2025

This job description outlines the Director Global Compensation role at GitLab, detailing responsibilities for shaping global compensation strategies, collaborating with cross-functional teams, and managing analytics. It emphasizes scalability, equity, and alignment with business goals while specifying salary ranges and required qualifications.

Senior Software Engineer, Online Database Infrastructure - Ingestion

Company: Airbnb

Location: USA

Posted Dec 13, 2025

This job description outlines a role in building data export platforms at Airbnb, emphasizing technical expertise in distributed systems and collaboration with cross-functional teams. It highlights responsibilities like system operations, mentorship, and operational standards, while also mentioning inclusion commitments and remote work eligibility.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Dec 13, 2025

The role involves developing secure document management tools with cross-functional teams, contributing to a fast-growing startup-like environment. Requirements include experience in Ruby on Rails, React, and agile practices.

Lead Quality Engineer (Domain Lead)

Company: Goodnotes

Location: Singapore

Posted Dec 13, 2025

The text describes a Quality Engineer role at Goodnotes, emphasizing strategic leadership, quality ownership, and team collaboration. It highlights benefits like equity, flexible work arrangements, and professional development opportunities, presenting the position as impactful and growth-oriented.

Manual QA Analyst

Company: Betr

Location: Canada

Posted Dec 13, 2025

Betr, founded in 2022, has grown rapidly with successful products like Betr Picks and Arcade. They seek a Manual QA Analyst in Canada, emphasizing quality and innovation in gaming apps. The company values diversity and offers equal employment opportunities.

Staff Software Engineer - ML Search

Company: Reddit

Location: USA

Posted Dec 13, 2025

This job description highlights a remote-friendly Staff Software Engineer ML Search role at Reddit with responsibilities involving building scalable systems and pipelines. Qualifications require experience in search systems and large-scale infrastructure, while benefits include healthcare, 401k matching, flexible vacation, and parental leave.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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