Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Internship Program Mexico - 2026 1H

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM's Blue Journey internship program aims to promote professional development of students through practical experiences, contact with a global community, and free learning tools. Interns will work on real company projects, collaborate with a global community, and develop new skills. The program is open to students in technical and administrative careers.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in Recruitment. The position involves collaborating with partners to deliver comprehensive recruitment support, defining and executing sourcing strategies, assessing candidate suitability, and utilizing ATS for screening. The role requires a bachelor's degree, preferably with a master's, and at least 1 year of experience in direct sourcing and recruitment, preferably in ITESBPOFA and RPO setups. The position values curiosity, continuous learning, and a consultative approach to recruitment.

Engineering Manager - Vault Engineering

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text introduces the Automation Platform engineering team and their Infrastructure Cloud product, which provides unified infrastructure and security lifecycle management. It highlights the various components of the platform, such as Terraform, Packer, Waypoint, Nomad, Vault, Boundary, and Consul. The text also discusses the role of an Engineering Manager for Vault, who will lead a team to advance the product's security, scalability, and enterprise readiness across cloud and self-managed offerings.

Managing Architect Oracle Financial

Company: IBM

Location: Armonk, US

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role related to Oracle EPM solutions. The role involves project delivery, solution development, and innovation, with a requirement for extensive experience in Oracle Cloud Planning and Essbase solutions. The position can be performed from anywhere in the US.

[IBM Japan:iX] IT Solution Consultant – Experience Solution

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. Required skills include Japanese language proficiency, business analysis, project management, and technical expertise in areas such as Fintech, AI, Blockchain, and Cloud.

DevOps

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

IBM's Data Intelligence is seeking a skilled DevOps Engineer to join their international engineering team. The role involves deploying cloud-native applications, maintaining CI/CD pipelines, and optimizing containerized environments. The position requires experience with Kubernetes, OpenShift, Jenkins, Terraform, and GitOps principles.

Quote to Cash Professional-Spanish Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role involves joining a dynamic global team that supports sellers by handling presales administrative tasks, enabling them to focus on high-impact revenue-generating activities. The position requires Quote to Cash process knowledge, accuracy in handling transaction requirements, and strong client relationship management skills. It offers an opportunity to contribute to strategic sales tactics and shape the future of the organization while working with a collaborative team.

Application Developer

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, drive digital and business transformation, and leverage the latest technologies. It emphasizes the importance of curiosity, continuous learning, and delivering high-quality solutions, particularly for clients in the financial industry.

Software Quality Engineer

Company: IBM

Location: Brno, CZ

Posted Dec 05, 2025

The job description outlines a key role in software quality engineering, involving designing and implementing tests, maintaining automated testing frameworks, collaborating with cross-functional teams, and ensuring high-quality software products. It requires a bachelor's degree in computer science or related field, 3+ years of experience in software quality engineering or software engineering, and proficiency in programming languages like Java and C.

インダストリーコンサルタント(製造領域)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM seeks consultants to drive innovation and digital transformation for manufacturing clients, emphasizing collaboration, technical expertise, and growth opportunities through hybrid cloud and AI solutions.

Security Consultant - Security Solution Design

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

This job posting seeks a Solution Consultant Technical Solution Manager for IBM's Cybersecurity team, requiring expertise in designing cybersecurity solutions, collaboration with clients and teams, and technical documentation. The role emphasizes presales experience, technical design, and global teamwork, with qualifications including degrees, certifications, and experience in security domains.

Field CTO (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a Field CTO role at IBM Software, focusing on enabling sales teams, building relationships with customers, and providing technical leadership. The role involves working closely with field marketing, sales, and product teams to drive customer outcomes and adoption of HashiCorp products.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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