Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Associate Director - Client Management

Company: First Advantage

Location: Remote

Posted Dec 03, 2025

The Associate Director of Client Management will lead a regional team in Asia to support enterprise clients, drive satisfaction and retention, and improve service adoption. The role involves building relationships, managing client escalations, and ensuring high-quality delivery of background screening programs. The ideal candidate is a strategic leader with experience in B2B client management and a passion for delivering value to customers.

Travel Operations Specialist

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment with team sprints and opportunities for travel. The company values excellent communication skills, self-awareness, and accountability. They offer competitive compensation, benefits, and a personal learning budget.

Applications Engineer - PMDC

Company: Flex

Location: Remote

Posted Dec 03, 2025

The job posting is for a Submittal Design Engineer position, which involves creating Mechanical Layout designs for Prefabrication modular solutions. The role requires proficiency in 2D and 3D design software, knowledge of electrical engineering concepts, and strong interpersonal communication skills. The position offers a competitive pay range and a comprehensive benefits package.

Security Software Engineer

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on security. They are looking for exceptional security-focused software engineers to join their globally distributed teams. The company offers a distributed work environment, personal learning and development budget, and various benefits.

Shopify Developer

Company: Pomelo

Location: Remote

Posted Dec 03, 2025

This job posting highlights a Shopify Developer role with opportunities to work remotely, collaborate with top brands, and access competitive pay and benefits. The position emphasizes growth marketing, site optimization, and global exposure while offering flexible work arrangements and professional development.

Senior Exploit Developer

Company: VulnCheck

Location: United States

Posted Dec 03, 2025

VulnCheck is a company that provides next-generation exploit and vulnerability intelligence solutions for enterprise, government, and product teams. They are looking for a Senior Exploit Developer to join their Initial Access Intelligence team, which delivers exploits and related artifacts to help customers defend against emerging threats. The role is 100% remote and primarily based in Massachusetts, Maryland, or Texas.

Digital Analyst

Company: Nebo

Location: Remote

Posted Dec 03, 2025

Nebo seeks a Digital Analyst to leverage data analytics tools and drive marketing insights. The role offers hybrid work, unlimited PTO, and a collaborative, inclusive culture.

Bilingual Associate Operations Specialist

Company: First Advantage

Location: Remote

Posted Dec 03, 2025

This job posting seeks a bilingual Associate Operations Specialist for a tech company focused on innovative solutions for risk management and talent hiring. The role involves background checks, cross-functional collaboration, and compliance with data protection policies. The company emphasizes technology transformation, professional growth, and a multicultural work environment. Applicants are encouraged to apply for a career move in a dynamic, people-process-technology aligned sector.

Project Manager - Ubuntu Embedded Systems

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is hiring a Project Manager for Ubuntu Embedded Systems to coordinate and complete large, complex customer-facing projects involving the delivery of Ubuntu images on various devices. The role requires solid project management experience, excellent communication skills, and the ability to work with cross-cultural and multi-continental teams.

Software Engineer L5 - Ads Engineering

Company: Netflix

Location: Remote

Posted Dec 03, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Engineering team is dedicated to creating a world-class advertising ecosystem that drives their business and ensures a great viewing experience for members while delivering high impact for advertisers.

Deputy Sanctions Officer (Director)

Company: Kraken

Location: Remote

Posted Dec 03, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages. They are seeking a Deputy Sanctions Officer Director to ensure compliance with global sanctions regulations and safeguard the firm against sanctions risk.

Senior Software Engineer - MAAS

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical, a leading open-source provider, promotes its Ubuntu platform and MAAS technology. The job requires expertise in Python/Go for scalable cloud solutions, with benefits like global travel and professional development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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