Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Software Engineer - C++ - Consumer

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken emphasizes its mission-driven approach to crypto adoption, highlighting a world-class team and opportunities for experienced engineers to contribute to innovative projects.

Customer Success Architect

Company: GitLab

Location: USA

Posted Nov 28, 2025

The role of a Customer Success Architect at GitLab involves being a strategic advisor to important customers, helping them connect the DevSecOps platform to their business goals and achieve long-term outcomes. The role requires partnering with customers, guiding them on using the GitLab platform, owning a book of customers, building success plans, and collaborating with various teams to address customer needs and challenges.

Clinical Supervisor - Internal Candidates Only

Company: PaceMate

Location: USA

Posted Nov 28, 2025

PaceMate is seeking a full-time remote Clinical Supervisor to oversee and manage a clinical team, ensuring they meet SLA, TAT, and documentation standards. The ideal candidate should have an excellent understanding of cardiac rhythm devices and the PaceMate platform, as well as strong communication and coaching skills. The position requires a bachelor's degree, IBHRE certification, and at least one year of management experience. PaceMate offers a comprehensive remote cardiac monitoring solution with user-friendly integrations and prioritization features.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: UK

Posted Nov 28, 2025

The job posting is for a Solutions Engineer position at Twilio, focusing on the company's Communication Sales Team. The role involves partnering with Account Executives to execute presales activities, helping customers achieve success by recommending best-practice solutions, and building customer trust in Twilio's solutions. The ideal candidate should have 4+ years of presales experience selling complex technical products or 5+ years of professional experience supporting technical products coupled with customer-facing experience. The position is remote-based in the United Kingdom with approximately 25% travel required.

Technical Lead - Golang

Company: Nearform

Location: Brazil

Posted Nov 28, 2025

Nearform is seeking a Technical Lead to work remotely with clients in Brazil for a 6-12 month contract. The role involves leading development teams, translating business requirements into technical solutions, and ensuring high-quality, scalable applications. Nearform is a global team of data, AI, and engineering experts building intelligent digital solutions for leading enterprises.

Partner Alliance Manager - Microsoft Services Consulting

Company: cyclotron

Location: USA

Posted Nov 28, 2025

Cyclotron is seeking an experienced and ambitious Partner Alliance Manager to join their team. The role involves driving sales and program alignment with Microsoft partners, managing partner program requirements, and creating revenue growth opportunities. The ideal candidate should have 3+ years of experience in alliance management, 5+ years in the enterprise software industry, and experience working with Microsoft sales and services.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Nov 28, 2025

Sprout Social is hiring an Account Executive Mid Market Public Sector for their Sales & Success team. The role involves identifying sales opportunities, managing deal cycles, and building relationships with key stakeholders in the public sector. The company offers a supportive environment for career growth and development.

Director - Business Operations

Company: Metalab

Location: Canada

Posted Nov 28, 2025

The job description outlines the role of a Director of Business Operations at Metalab, focusing on leadership, strategy, resource management, IT and business automation, and cross-functional partnership. The ideal candidate should have extensive experience in operations, resource management, or business strategy, with a proven track record of scaling processes, teams, and systems in complex organizations. The role requires exceptional analytical and strategic skills, strong leadership and collaboration abilities, and a builder mindset to drive operational efficiency and support company growth.

Software Engineer - Rust - Onchain

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and seek talented engineers to build high-quality enhancements and new products.

Director - Ecosystem Sales

Company: GitLab

Location: USA

Posted Nov 28, 2025

This job description outlines the role of Director Ecosystem Sales AMER, requiring leadership of a sales team, partnership development with hyperscalers and integrators, strategy execution, and collaboration across departments. It emphasizes revenue growth, market alignment, and technical integration while detailing qualifications and compensation details.

Lead IT Project Manager - GTM

Company: Webflow

Location: USA

Posted Nov 28, 2025

Webflow is building an AI-native Digital Experience Platform and seeking a Lead IT Project Manager GTM to lead high-impact initiatives across the GTM ecosystem. The role involves leading cross-functional programs, establishing program governance, developing executive-level PMO materials, and driving process improvement. Webflow offers a remote-first work environment, equity, comprehensive benefits, and a culture that values trust, reinvention, and delivering with speed, quality, and craft.

Talent Acquisition Coordinator

Company: Metalab

Location: North America,Latin America

Posted Nov 28, 2025

Metalabs is seeking a detail-oriented Talent Coordinator to join their 6-month contract role. The role involves owning the front door of the hiring funnel, collaborating with recruiters and hiring managers, identifying strong candidates, supporting sourcing efforts, and streamlining the ATS workflow. The ideal candidate should have experience in recruiting, be comfortable with recruiting tools, and have a genuine interest in product design and technology.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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