Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Junior Ubuntu Software Engineer

Company: Canonical

Location: Anywhere

Posted Nov 09, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is founder-led, profitable, and growing, with a global distributed team. They are hiring junior engineers to work on various aspects of Ubuntu, including development, packaging, automation, and distro engineering. Canonical offers a distributed work environment, personal learning and development budget, and opportunities to engage with the open source community.

Full Stack Engineer III

Company: Outliant

Location: Anywhere

Posted Nov 09, 2025

Ignite Visibility is an award-winning digital marketing agency that recently acquired Outliant to expand its product and website development expertise. They are seeking a Full Stack Engineer III to lead innovative fullstack development, optimize performance, and mentor junior engineers. The company offers unlimited PTO, nonworking holidays, salary increases, bonuses, and a fun work environment.

Senior Director - Platform Product Management

Company: PagerDuty

Location: Canada

Posted Nov 09, 2025

PagerDuty is seeking a Senior Director of Platform Product Management to lead the company's transformation to fully automated operations. The role involves defining the platform strategy, evolving the roadmap, and guiding execution across development teams. The ideal candidate will bridge API-first platform principles with understanding the needs of application development teams and external developers.

Senior Technical Product Owner

Company: Gradient AI

Location: USA

Posted Nov 09, 2025

Gradient AI is revolutionizing Group Health and PampC insurance with AI-powered solutions. The company is seeking a Senior Technical Product Owner to help deliver complex data-driven products and manage cross-functional efforts. The role offers a competitive salary, benefits, and opportunities for growth in a fast-paced startup environment.

Staff Software Engineer - Build Stability

Company: Gusto, Inc.

Location: Canada

Posted Nov 09, 2025

The role is for a Staff Software Engineer to shape the developer experience for hundreds of engineers at Gusto, focusing on improving the CI ecosystem's performance, scalability, and reliability. The team owns the Continuous Integration system, aiming to maximize engineering velocity and minimize friction in shipping. The ideal candidate has 10+ years of experience, systems thinking, and a track record of improving developer productivity through tooling and infrastructure enhancements.

Clinical Nurse Coordinator

Company: EVERSANA

Location: USA

Posted Nov 09, 2025

EVERSANA is a global company committed to creating a healthier world. They provide commercialization services to the life sciences industry and help bring innovative therapies to market. The company values diversity, inclusion, and patient-centric care. They offer a range of job opportunities and emphasize the importance of teamwork and ethical behavior.

Principal Product Manager - Developer Platform

Company: PagerDuty

Location: Canada

Posted Nov 09, 2025

PagerDuty is seeking a Principal Product Manager for their Developer Platform team. The role involves leading the transformation to automated operations, guiding API evolution, and partnering with AI and engineering teams. The ideal candidate will have experience in SaaS enterprise software, integration architecture, and API design, with strong communication and collaboration skills.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Nov 09, 2025

This job description highlights a Customer Success Manager role at Newsela with opportunities for impactful work, career growth, and comprehensive benefits. The position emphasizes influencing education, supporting diverse learning needs, and contributing to scalable solutions for K-12 classrooms. The company promotes work-life balance, professional development, and inclusive culture.

Technical Recruiter - Product

Company: Figma

Location: USA

Posted Nov 09, 2025

Figma is hiring an experienced Product Recruiter to help scale their Product organization. The role involves leading full-cycle recruiting for Product roles, partnering with Product leadership, crafting thoughtful outreach, deeply understanding Figma's products and mission, acting as the main point of contact for candidates, staying organized across pipelines, continuously improving the interview process, and collaborating across teams on high-impact recruiting projects. The ideal candidate should have 7+ years of full-cycle technical recruiting experience, 2+ years focused on Product or Design recruiting, a track record of building pipelines and shaping sourcing strategies, deep familiarity with Product and/or Design communities, proven success partnering with leaders to close top candidates, and experience hiring exceptional technical talent at a high-growth startup or leading tech company.

Sr. FP&A Analyst

Company: Newsela

Location: USA

Posted Nov 09, 2025

The Senior Financial Planning & Analysis (FP&A) Analyst role at Newsela involves leading financial forecasting, budgeting, and variance analysis, building financial models, preparing reports for leadership and investors, enhancing financial systems, and supporting continuous improvement. The role offers exposure to executive leadership, opportunities for growth, and participation in the digital transformation of the K12 education market.

Technology Experience Domain Specialist - Studio Production

Company: Netflix

Location: USA

Posted Nov 09, 2025

The job description outlines a role as a Technology Experience Specialist at Netflix, focusing on support, domain expertise, and collaboration. It includes responsibilities, required skills, and compensation details.

Business Systems Architect - AI

Company: Figma

Location: USA

Posted Nov 09, 2025

Figma is seeking an experienced Business Systems Architect to lead the design, implementation, and governance of AI-powered internal systems across the organization. The role involves evaluating and activating AI capabilities in various applications, architecting an internal AI fabric, and defining architectural standards for AI model integration and monitoring. The ideal candidate should have 10+ years of experience in enterprise systems architecture, deep understanding of SaaS application ecosystems, and strong experience with AI/ML systems integration and architecture design.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages