Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Technical Recruiter

Company: Figma

Location: USA

Posted Nov 09, 2025

Figma is seeking a Technical Recruiter to support the growth of their Engineering organization. The role involves full-cycle recruiting, collaborating with engineering leaders, crafting candidate outreach messages, and ensuring an excellent candidate experience. The ideal candidate should have 4+ years of full-cycle technical recruiting experience, 2+ years of experience recruiting for engineering roles, and proven success in sourcing pipelines and developing top-of-funnel strategies.

Staff, Technical Account Manager (italian speaker)

Company: Twilio

Location: Spain

Posted Nov 09, 2025

Twilio is seeking a Staff Technical Account Manager to support Personalized customers in EMEA. The role involves providing technical support, solving complex issues, coordinating with teams, and improving customer experience. The ideal candidate should have 8+ years of experience in technical support engineering, fluency in Italian and English, and knowledge of RESTful technology and cloud solutions.

Data Analyst - Operations

Company: Reserv

Location: USA

Posted Nov 09, 2025

Reserv, an insurtech startup leveraging AI and automation, seeks a data analyst with 3+ years of experience to drive growth and innovation. The role offers competitive benefits, flexible work arrangements, and opportunities to shape a leading TPA platform.

Senior Fullstack Engineer (RoR/vue.js), Software Supply Chain Security: Authorization

Company: GitLab

Location: Netherlands,North America,UK

Posted Nov 09, 2025

The Senior Full Stack Engineer role at GitLab focuses on building critical authorization systems for the platform, impacting millions of users. The role involves architecting and implementing next-generation authorization infrastructure, collaborating with security and database teams, and solving complex performance challenges. The team works on a major authorization systems redesign to transform how authorization works across GitLab.

Manager of Specialist Solutions Architecture - Payments

Company: Stripe

Location: USA

Posted Nov 09, 2025

Stripe is a financial infrastructure platform for businesses, with a mission to increase the GDP of the internet. The company is seeking a Manager for the Payments Specialist Solutions Architecture team to lead a high-performing team of architects dedicated to Stripe's core payment products. The role involves mentoring, recruiting, developing metrics-driven processes, partnering with sales leadership, and serving as a key advisor to product and engineering teams.

Senior Site Reliability Engineer

Company: MariaDB plc

Location: Dominican Republic

Posted Nov 09, 2025

MariaDB is a widely used database platform powering applications for companies of all sizes, including 75% of the Fortune 500. The company is building a web-based management tool to help customers configure and manage enterprise MariaDB configurations. The role involves designing, implementing, and evolving large-scale cloud-native infrastructure, leading reliability and scalability initiatives, and collaborating with software and platform teams.

Claims Audit Manager

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie seeks a Claims Audit Manager to enhance healthcare processes, offering competitive salaries and unique benefits like flexible PTO, alternative medicine coverage, and a mission-driven work environment. The role involves improving claims accuracy, collaborating cross-functionally, and contributing to transformative health solutions.

Lead Services Consultant

Company: HubSpot

Location: Australia

Posted Nov 09, 2025

The role of Lead Services Consultant at HubSpot involves guiding customers through the process of determining the right implementation and service strategy to support their success. The ideal candidate should have strong communication skills, a passion for solving challenging problems, and a consultative approach to problem solving. The role offers benefits such as flexible work options, stock units, world-class training, and a focus on HubSpot's HEART core values.

Senior Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Nov 09, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Software Engineer to join their team and work on critical payment and financial systems within the healthcare domain. The role involves designing, developing, and optimizing robust, secure, and scalable solutions while collaborating with various teams and adhering to industry regulations.

Developer Advocate - Community

Company: Datadog

Location: USA

Posted Nov 09, 2025

The text describes a role for a software developer with experience in community relations to help build Datadog's reputation as a leader in DevOps, monitoring, observability, and security. The role involves creating content, engaging with the community, working with ambassadors, speaking at events, designing initiatives, partnering with product teams, and interfacing with open source communities.

Senior Software Engineer - Backend Platform (Datalake)

Company: Consensys

Location: USA

Posted Nov 09, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys offers a suite of products including MetaMask, Infura, Linea, Diligence, and the NFT toolkit Phosphor, which have become trusted collaborators for users, creators, and developers. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

User Risk Strategist

Company: Stripe

Location: USA

Posted Nov 09, 2025

Stripe's mission focuses on expanding internet GDP through innovative financial infrastructure. The role offers significant impact by addressing user compliance, minimizing risk, and driving global economic growth while collaborating with executives and strategic partners.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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