Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Customer Success Lead - Commercial & Scale

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company that has achieved significant growth and valuation since its launch in 2023. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Success Lead to manage a team and drive excellence in post-sales outcomes.

Technical Program Manager

Company: Figma

Location: Remote

Posted Nov 08, 2025

Figma is seeking an experienced Technical Program Manager (TPM) to join their Technology Services team. The TPM will partner with various teams to lead cross-functional programs, ensure alignment, and drive project success. The role requires 8+ years of program and project management experience, technical expertise, and strong collaboration skills. Figma offers a competitive compensation package and benefits.

Senior Infrastructure Software Engineer - Developer Infrastructure

Company: Dropbox

Location: Poland

Posted Nov 08, 2025

The Developer Infrastructure organization at Dropbox is seeking a Senior Software Engineer to join the Repo Rangers team. The role involves leading foundational investments in libraries, packages, and tools for Python and Go in Dropbox's monorepo. The engineer will develop expertise, establish best practices, and provide guidance to platform and product teams. The position offers high impact and visibility, focusing on building and fixing programming language libraries, tools, build systems, and supporting engineers.

Head of eCommerce & Marketplace Manager - Consumer Packaged Goods

Company: Pearl West

Location: Remote

Posted Nov 08, 2025

Pearl West is a high-growth company that owns and scales brands across Amazon and TikTok Shops. They are hiring a Marketplace Manager to drive revenue growth by optimizing listings, paid media, and inventory coordination. The role requires experience scaling marketplace revenue, understanding platform algorithms, and strong analytical and communication skills.

Senior Financial Analyst - Strategic Finance

Company: GitLab

Location: USA

Posted Nov 08, 2025

GitLab is hiring a Senior Financial Analyst for its Strategic Finance team. The role involves designing long-range financial models, developing forecasting methodologies, building business cases, analyzing product KPIs, forecasting ARR and customer counts, studying competitive landscape, and analyzing unit economics. The ideal candidate should have financial modeling skills, be a strategic thinker, self-starter, and thrive in ambiguity.

Paid Media & Data Analyst

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The job posting is for a highly analytical Data & Marketing Operations Analyst to support digital marketing and sales initiatives. The role involves gathering and analyzing data, identifying trends, optimizing campaign performance across SMS, email, and ads platforms. The ideal candidate should have 5+ years of data analysis experience, preferably in digital marketing, and intermediate/advanced capabilities in Excel and/or Google Sheets.

Principal Software Engineer

Company: Invisible Technologies

Location: Brazil

Posted Nov 08, 2025

The job posting is for a highly experienced Principal Software Engineer with over 20 years of low-level Linux systems expertise and at least 10 years of Python programming experience. The role involves designing, developing, and maintaining sophisticated workflow systems, creating isolated execution environments using containers, optimizing runtime environments, and developing APIs. The ideal candidate should have deep expertise in container technologies, workflow systems, event-driven architectures, API development, memory management, debugging complex systems, and creating runtime environments. The position offers a competitive salary ranging from $103,000 to $133,000 USD, depending on the location.

Executive Support/Office Manager

Company: Level Workforce

Location: Remote

Posted Nov 08, 2025

Level Workforce LLC is an innovative consulting agency dedicated to empowering businesses across construction, real estate, and finance. They offer tailored solutions, strategic guidance, and a client-first approach. The company emphasizes operational excellence and provides opportunities for professionals to grow their consulting practices with flexible schedules and scalable income potential.

Developer Relations Engineer

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a Developer Relations Engineer to enhance developer experiences and drive impact through technical content and community engagement.

Senior Revenue Accountant

Company: Netwrix

Location: Remote

Posted Nov 08, 2025

Netwrix is seeking a Senior Revenue Accountant to join their Corporate Accounting Revenue team. The role involves collaborating with cross-functional departments, preparing revenue checklists, supporting monthly financial close, driving process improvement, and performing ad-hoc projects. The ideal candidate should have a BABS degree in Accounting or Finance, 4+ years of experience in a public accounting firm or a publicly traded high-tech organization, and working knowledge of US GAAP with a focus on revenue recognition under ASC 606.

Senior Product Manager - Typing Experience

Company: Goodnotes

Location: Europe

Posted Nov 08, 2025

The Canvas team at Goodnotes is seeking a Senior Product Manager to lead the evolution of the typing experience in their note-taking app. The role involves defining the vision, strategy, and roadmap for the product, collaborating with design and engineering teams, and driving product decisions through data and user insights. The ideal candidate should have 5+ years of product management experience, a strong understanding of UX principles, and excellent communication and collaboration skills.

Senior Staff Software Engineer - Learning Content Experience

Company: Coursera

Location: USA

Posted Nov 08, 2025

The Learning Content Experience (LCE) team at Coursera is responsible for delivering all aspects of the content experience, including content ingestion, generation, authoring, and learner engagement. The Senior Staff Engineer role involves collaborating with technical and cross-functional leaders to set direction for a large engineering organization, building a deep understanding of product and business needs, and identifying opportunities for technology to further the mission. The role also involves working closely with individual teams to deliver on a broad roadmap, influencing technical decisions, and promoting sustainable architectural solutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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