Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Blockchain Data Wizard - Analyst or Scientist

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that aims to make blockchain data accurate, simple, and fast. They ingest, sanitize, and standardize data from over 100 blockchains, providing a platform for analysts and engineers to query and analyze the data. Allium serves customers such as Visa, Stripe, Grayscale, Phantom, and Uniswap, and is on a mission to organize blockchain data similar to how Google organized web data and Bloomberg organized financial data.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: Remote

Posted Nov 08, 2025

Figma is looking to expand its Leadership team within the Infrastructure organization. The FigFile Content team manages file and asset operations, while the Developer Experience team focuses on build, test, and workflow systems. Both teams aim to improve scalability, security, and user experience. The roles require experience in managing engineering teams, working on internal infrastructure, and growing internal platforms.

Account Executive

Company: Allium

Location: Remote

Posted Nov 08, 2025

Allium is a company that provides accurate, simple, and fast blockchain data solutions. They aim to make blockchain data easily accessible and understandable by ingesting, sanitizing, and standardizing data from over 100 blockchains. Allium serves analysts and engineers, with customers including Visa, Stripe, Grayscale, Phantom, and Uniswap. The company is on a mission to index and organize the world's blockchain data, similar to what Bloomberg did for financial data and Google did for webpages.

Senior Software Engineer | Cloud Services

Company: ExtraHop

Location: Remote

Posted Nov 08, 2025

The job posting highlights a Cloud Infrastructure role with opportunities to build scalable secure platforms using cutting-edge technologies. It emphasizes fault-resilient systems, customer-centric design, and a focus on security scalability stability. The position offers competitive compensation ($160k-180k) along with benefits and a healthy work-life balance through automated processes.

Senior Analytics Engineer Services

Company: Newsela

Location: Remote

Posted Nov 08, 2025

The text describes a contract role for a Data Engineering Contractor based in Mexico or Argentina, outlining responsibilities such as data pipeline development, SQL optimization, and collaboration with stakeholders. It lists required skills including SQL, Python, and cloud infrastructure experience, while noting the role's lack of company-sponsored benefits.

Product Designer

Company: Xapo Bank

Location: Remote

Posted Nov 08, 2025

The Xapo app provides a best-in-class experience for clients, enabling them to spend, protect, and earn on USD and BTC deposits. The role of a Product Designer is to shape a first-class user experience in partnership with cross-functional teams, focusing on transactions and creating intuitive interfaces. The ideal candidate should have experience designing native mobile apps and understand platform standards.

Client Support Specialist (Healthcare Facilities - B2B)

Company: Clipboard Health

Location: Canada, EU, South Africa, Jamaica, Philippines

Posted Nov 08, 2025

Clipboard Health is seeking highly motivated, customer-focused individuals to join their team as B2B Support Specialists. The role involves proactively solving client issues, preventing churn, and ensuring a seamless experience for healthcare facility clients. The company values a customer-centric mindset, strong communication skills, proactive problem-solving, and high accountability.

Chief Operating Officer

Company: Jacq Bennett Consulting

Location: Remote

Posted Nov 08, 2025

Watershed Advisors is seeking a Chief Operating Officer to lead the company's next phase of growth. The COO will partner with the CEO and President to build strategy, oversee operations, and foster a high-performance culture. The role requires 5+ years of operational leadership experience and a strategic mindset.

Staff Software Engineer - Workflows Platform

Company: Lumos

Location: Remote

Posted Nov 08, 2025

The company is seeking a Staff Software Engineer to lead the design and implementation of a next-generation Workflows and Notifications Platform. The role involves building critical infrastructure for real-time, context-aware messaging and task orchestration across the Identity Governance product. The ideal candidate will have experience in event-driven systems, workflow orchestration, and notifications infrastructure, with a focus on scalability, reliability, and developer-friendly APIs.

Manager, Data Science - Core Data

Company: Figma

Location: Remote

Posted Nov 08, 2025

The Core Data Science team at Figma is responsible for upleveling the company's use of data. They work with other data scientists and engineering to implement new statistical methods, build data frameworks, and incorporate data into Figma's product. The team also supports the Infrastructure organization and collaborates with various teams to drive impact. The role requires experience managing data science teams, strong statistical methods knowledge, and a desire to build an inclusive culture.

Full-Stack Developer / Shopify Expert (eCommerce CRO Focus)

Company: Pearl West

Location: Remote

Posted Nov 08, 2025

Pearl West is seeking a driven, results-focused FullStack Developer with Shopify expertise to optimize their high-traffic Shopify stores. The role involves identifying and implementing improvements to boost conversion rates, site speed, and customer experience. The position is remote, with a focus on proactive testing, optimization, and collaboration with cross-functional teams.

Staff Product Manager - SMB (Ads)

Company: Reddit

Location: Remote

Posted Nov 08, 2025

The Reddit Ads team is looking for a senior product manager to help innovate and grow the team rapidly. The role involves setting a vision and strategy, driving execution, making data-driven decisions, collaborating cross-functionally, and communicating with executives. The ideal candidate has 8+ years of product management experience, a track record of developing product strategy, and strong analytical and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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