Jobs at First Advantage
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Supervisor Customer Care (Poland)
Company: First Advantage
Location: Other US Location
Posted Mar 11, 2024
<p><i>We are seeking a <i><b>Supervisor Customer Care <b><i>in <u>Poland<u><i><br >At First Advantage Nasdaq FA people are at the heart of everything we do From our customers and partners to our greatest asset our team members Operating with empathy and compassion First Advantage fosters an inclusive workforce devoted to the diverse voices that make up our talent and products Our team members empower each other to be their authentic selves and treat all with respect integrity and fairness Say hello to a rewarding career and come join a leading provider of missioncritical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands<br >First Advantage is changing the face of the background screening industry With CEO Scott Staples at the helm were driving innovation by listening to our customers and implementing agile development and designbased<br >If you are looking to grow your career in a culture that is ready for innovative thinkers First Advantage is the place for you<br ><b>What We Do<b><br >We are on the frontline of recruitment enabling organizations to Hire Smarter Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent Leveraging an advanced technology platform First Advantage builds fully scalable configurable screening programs that meet the unique needs of over 33000 clients across the world Headquartered in Atlanta GA and with an internationally distributed workforce spanning 19 countries with about 5500 employees First Advantage serves 35000+ customers and performs over 93 million screens in over 200 countries and territories annually And with the industrys largest global footprint we are truly a worldwide organisation<br ><b>Who You Are<b> <p><ul><li>Selfmotivated you love to lead others but are also ready to roll up your sleeves You can spearhead a project and see it through from start to completion <li> <li>A team player you navigate crossfunctional teams and work well with team members across groups toward a common goal While you are an independent contributor you appreciate the value in collaboration <li> <li>An innovator you see gaps in current processes or workflows as an opportunity to improve and try something new <li> <li>A lifelong learner you seek opportunities to learn and upskill you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people process and technology <li> <ul><p><b>What Youll Do <b><br >The <b>Supervisor of Customer Care Poland <b>manages the overall staffing structure and workflow of a Customer Care team comprised of 1525 Customer Care agents supporting a large client including daytoday employee management as well as customer relationship management As a supervisory role this position will get involved resolving escalated team issues and is expected to consistently meet departmental expectations on metrics related to deliverables This role will maintain departmental quality and compliance standards by identifying and implementing ongoing improvements in the areas of people access and systems to achieve defined performance metrics This role requires a high level of knowledge working in call center protocol along with the ability to direct the Customer Care team to success to successfully meet departmental performance expectations Decisionmaking and problemsolving are key components of this role<br >All remote employees must be on camera for all training sessions including new hire orientation and meetings with leaders and clients Working at home requires internet speeds that can support the FA systems a minimum download speed of 120mps and 10mbp upload is required Computers must be hard wired to a router We provide equipment<br ><em>This role 100 remote individual <strong>must be in Poland <strong><em> <p><ul><li>Working with both Sales ManagersDirectors develop a clear understanding of different sector requirements and how our services deliver value to these markets<li> <li>Work collaboratively with Marketing to create effective and regular outreach campaigns<li> <li>Proactively identify suspects and prospects and create an activity plan to achieve targets<li> <li>Quickly become familiar with FAs products and services and competently demonstrate features and benefits via scheduled client meetings mainly virtual<li> <li>Proactively appointment set larger value enquiriesidentified leads to the most appropriate sales representative<li> <li>Consistently achieve individual targets and contribute positively to team goals<li> <li>Thoroughly and accurately document activity pipeline forecast and contacts in CRM<li> <li>Respond to inbound enquiries via telephone and email where appropriate in a timely manner with the aim of converting them to contracted business<li> <li>Create individual brand on social media to nurture targets and build network<li> <li>Provide a highquality level of customer care<li> <li>Recognise the wider impact of their role within the business<li> <li>Contribute to the continuous improvement of systems processes and procedures<li> <li>Support Other Teams on ad hoc initiatives and projects<li> <li>Work closely with line manager to maximise own strengths improve weaknesses and support own career development<li> <li>Complete mandatory technical and on the job training as required to enhance skills and develop knowledge including GDPR and privacy training<li> <li>Operate in line with all policies and procedures<li> <li>Ensure all data protection and privacy legislation is adhered too<li> <li>Demonstrate Company Values and contributes to a positive culture<li> <ul><p><b>What You May Need to be Successful<b> <p><ul><li>Bachelors degree or equivalent work experience<li> <li>Minimum 5 years call center experience or related field is a requirement Minimum of 35 years in a lead or supervisor role preferred Call center certifications are a plus<li> <li>Strong computer navigation skills<li> <li>Strong problem solving and analytical skills utilizing creativity and innovation<li> <li>Excellent communication skills including ability to tailor communication to audience to achieve desired results<li> <li>Must be able to see the project decisions and processes in terms of the big picturecrossdepartmental impacts<li> <ul><p><b><u>Other Knowledge Skills Abilities or Certifications<u><b><u> <u> <p><ul><li>Communicate in a clear and concise manner<li> <li>Ability to work in a logical flow to isolate causes of problems and determine potential solutions<li> <li>Ability to multitask type notes into appropriate systems while assisting customers via phone work within multiple screens and platforms while assisting customers andor researching issues<li> <li>Ability to effectively prioritize and perform multiple tasks in a dynamic fastpaced environment<li> <li>Ability to quickly connect with people establish a rapport express empathy and project confidence<li> <li>Ability to work collaboratively in a team environment<li> <li>Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care andor background services work related experience preferred<li> <ul><p> <p><p><b>Why First Advantage is Your Next Big Career Move <b><p> <p>First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide bestinclass user experiences drive the development and deployment of scalable solutions and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact<p> <p><b>Our Culture Code<b><p> <ul><li>Do the right thing honesty consistency responsibility<li> <li>Show respect for the individual environment of dignity brings out potential<li> <li>Put the client first outsidein approach<li> <li>Innovate and create outofthebox thinking<li> <li>Collaborate and appreciate one another teamoriented<li> <ul><p><b>What Are You Waiting For Apply Today<b><p> <p>You have learned a little about us today we want to learn about you If you think this position and our company are a great fit for your areas of interest and expertise tell us about you by applying now<p> <p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices We value all our candidates employees and clients and place great emphasis on hiring and supporting qualified individuals in each role We are an equal opportunity employer We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other area protected by applicable law<p>
Client Admin Manager
Company: First Horizon Bank
Location: Memphis, TN
Posted Mar 10, 2024
<p><strong>About Us<strong>First Horizon Corp NYSE FHN with approximately $90 billion in assets is a leading regional financial services company dedicated to helping our clients communities and associates unlock their full potential with capital and counsel Headquartered in Memphis TN the banking subsidiary First Horizon Bank operates in 12 states across the southern US The Company and its subsidiaries offer commercial private banking consumer small business wealth and trust management retail brokerage capital markets fixed income mortgage and title insurance services First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable US Bank <p> <p><strong>Summary<strong> <p> <p>First Horizon Bank Commercial Safekeeping is a leading provider of investment custody services for domestic financial institutions We are seeking an Operations Manager to oversee our Client Services Representative for our Operations Team <p> <p><strong>Days MondayFriday<strong> <p> <p><strong>Time 730 am 430 pm<strong> <p> <p><strong>Key Responsibilities Include<strong> <p> <ul><li>Responsible for managing and administering customers investment activity and transactions while supporting their overall relationship with First Horizon Bank<li> <li>Supervises assigned personnel<li> <li>Ensures detailed procedures and job descriptions are written updated implemented and observed by assigned personnel<li> <li>Business Continuity Administrator<li> <li>Demonstrates good work habits and maintains a professional attitude<li> <li>Coordinates and oversees the daily workflow<li> <li>Establishes priorities and schedules all daily work functions to meet required deadlines and quality controls for product accuracy and timeliness<li> <li>Takes a proactive approach in addressing departmental changes and personnel needs while continuing to improve the quality and efficiency of the department<li> <li>Backup to Recon Desk and Trade Desks<li> <li>Prepares monthly and quarterly billing for Safekeeping Clients<li> <li>Responsible for Escheatment of outstanding checks<li> <li>Performs Bloomberg Downloads for conversions including Asset setup and updated factors on assets<li> <li>BONY Administrator Performs STS BONY and DTC user Audits<li> <li>Primary DR Tester for STS Trustwizard and AMTrust enhancements<li> <ul><p><strong>Qualifications Include<strong> <p> <ul><li>Bachelors Degree in Accounting Finance Economics or other business related discipline andor <p>equivalent work experience in a securities or financial institutions environment<p><li> <li>3+ years experience in security operationsclient administration is preferred<li> <li>Excellent interpersonal skills and ability to work in a fastpaced teamoriented environment<li> <li>Able to work independently and willing to help other team members as needs may arise<li> <li>Must be very organized detail oriented and take pride in producing error free work<li> <li>Able to handle large volumes and dollars with confidence and a cando spirit<li> <li>Must be comfortable on the computer using Microsoft Office Bloomberg and our client accounting system AMTrust<li> <ul><p><strong>Benefit Highlights<strong> <p> <ul><li>Medical with wellness incentives dental and vision<li> <li>HSA with company match<li> <li>Maternity and parental leave<li> <li>Tuition reimbursement<li> <li>Mentor program<li> <li>401k with 6 match<li> <li>More FirstHorizoncomFirstHorizonNationalCorporationCareersOurBenefits<li> <ul><p><strong>Follow Us<strong><strong>Facebook<strong> facebookcomFirstHorizonBank <p> <p><strong>Twitter<strong> twittercomFirstHorizonBnk <p> <p><strong>LinkedIn<strong> linkedincomcompanyfirsthorizonbank <p> <p><strong>Instagram<strong> instagramcomfirsthorizon <p> <p><strong>YouTube<strong> youtubecomchannelUCEVs5OMjb0H9Dr5Q209Q <p> <p><strong>Corporate Diversity Commitment<strong> <p> <p>We remain committed to creating a more equitable society and that starts with our associates our clients and the communities we serve We do this by elevating equity providing capital and counsel and committing to excellence in everything we do <p> <p>Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities <p> <p>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60135c<p>
Customer Experience Associate
Company: First International Bank & Trust
Location: Other US Location
Posted Mar 10, 2024
<p>As a Customer Experience Associate at First International Bank and Trust you will be at the forefront of delivering exceptional customer service and professionalism to existing andor prospective customers by answering inbound calls and responding to inquiries and requests related to deposit and loan accounts <p> <p>On top of answering inbound calls a Customer Experience Associate will provide support through interactive chats Every customer interaction is an opportunity to enhance the customer experience by promoting and referring to all divisions of the bank <p> <p><strong>This is an inoffice position This is not a remote or hybrid role<strong> <p> <p><strong>Key Responsibilities<strong> <p> <ul><li>Inbound calls 5060 per day<li> <li>Answers questions related to credit and debit cards for both internal amp external customers<li> <li>Provides onlinemobile banking support to both internal and external customers and perform outbound calls welcoming new onlinemobile banking customers<li> <li>Complete interactive chats and video teller transactions<li> <li>Problem solve and escalate customer interactions to Team Leads as appropriate<li> <li>Enhance customer experience by promoting and referring to all divisions of the bank<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>High school diploma or equivalency or one to three years of related experience in a customer service environment<li> <ul><p>First International Bank and Trust is a familyowned fullservice Community Bank with locations in ND MN SD and AZ <p> <p>We show our employees we care by providing competitive benefits and training and growth opportunities <p> <ul><li>Health Dental amp Vision<li> <li>401K Retirement Plan with Employer Match<li> <li>Paid Parental Leave<li> <li>Life and Disability Insurance<li> <li>Generous PTO and Holiday pay<li> <ul><p>If you are interested in learning more you can apply or if you have questions before applying you can reach out directly at TalentAcquisitionFIBTcom <p> <p><strong>Equal Opportunity Employer<strong><p>
VP II, Equity Originations
Company: First Citizens Bank
Location: San Francisco, CA
Posted Mar 11, 2024
<p><strong>Overview<strong> <p> <p>The Community Development Finance CDF team of FirstCitizens Bank amp Trust Company the Bank is responsible for executing the Banks Community Reinvestment Act CRA and Community Benefits Plan CBP strategies through the origination and management of Community Development Loans and LowIncome Housing Tax Credit LIHTC equity investments The Bank currently has a national portfolio of $28+ billion in committed investments that support the new construction or rehabilitation of affordable housing for lowincome seniors families veterans individuals with special needs or disabilities and the chronically homeless and we are embarking on a massive effort to expand the Banks commitments to low and moderateincome communities Note that the Bank operates under the Silicon Valley Bank brand as a Division of FirstCitizens Bank amp Trust Company in the majority of the Banks California affordable housing markets <p> <p>The Vice President II is responsible originating underwriting and closing CRAeligible LIHTC fund investments which include both multiinvestor fund investments as well as strategic proprietary investments in conjunction with debt opportunities with top tier sponsors in the Banks most competitive CRA footprints in order to achieve the Banks CRA and Community Benefits Plan goals <p> <p><strong>Responsibilities<strong> <p> <ul><li>Lead originations and closings of multiinvestor and proprietary fund investments by underwriting uppertier Fund structure underwriting lowertier proprietary investments leading the credit approval process working with outside counsel on the review and negotiation of uppertier Fund documentation and collaborating with internal partners to ensure the investment is properly documented and closed<li> <li>Collaborate with internal debt partners to efficiently originate CRA eligible debtequity projects Provide timely insights to proposed debtequity bids on lower tier investments in order to meet commitment deadlines<li> <ul><ul><li>Conduct annual review of syndicator performance providing analytical information on syndicators underwriting asset management portfolio performance and financial capacity<li> <ul><ul><li>Work jointly with portfolio management in identifying ongoing market risks and underwriting considerations Reviewing and commenting on past fund performance and investment considerations for future funds Assisting Portfolio Management with special servicing of past investments on an asneeded basis <li> <ul><ul><li>Assist with the creation and maintenance of the internal asset management database and preparation andor supervision of the Quarterly Watch List and Annual Asset Management Reports<li> <ul><p>The base pay for this position is relative to your experience but the range is generally $100000 to $180000 per year First Citizens offers a competitive comprehensive benefits program which you can review here httpsjobsfirstcitizenscombenefits <p> <p><strong>Qualifications<strong> <p> <ul><li>8 years of experience related to affordable housing including underwriting and structuring equity investments for multifamily housing funded with Low Income Housing Tax Credits LIHTC<li> <li>Advanced knowledge of the LowIncome Housing Tax Credit program with a strong understanding of financing structure tax considerations and compliance requirements<li> <li>Bachelors Degree in relevant field<li> <li>Ability to collaborate with and learn from team members and internal and strategic partners<li> <li>Highly organized with excellent project management skills with the ability to juggle multiple closings and projects at the same time<li> <li>Advanced Excel and PowerPoint skills<li> <li>Ability to write in a clear and concise manner to convey complex information<li> <li>Strong credit and financial analysis skills<li> <li>Selfmotivated driven and ability to work independently<li> <li>Strong interpersonal skills including the ability to communicate effectively<li> <ul><p><strong>Preferred Qualifications<strong> <p> <ul><li>Masters Degree or other advanced study in real estate finance business or related field <li> <li>10+ years of experience related to affordable housing including underwriting and structuring equity investments for multifamily housing funded with Low Income Housing Tax Credits LIHTC<li> <li>Experience in multiple areas of LIHTC program including underwriting asset management investment management construction andor development <li> <li>Experience drafting and presenting investment packages for credit review preferred<li> <ul>
Software Engineer
Company: First Command Financial Services, Inc.
Location: Dallas-Fort Worth, TX
Posted Mar 11, 2024
<p><strong>Job Description<strong> <p> <p><strong>How will this role impact First Command<strong> <p> <p>The Software Engineer is an emerging leader across the development organization and works closely with members of their team and the business participating in all aspects of the software development lifecycle to create solutions that meet the business need They are selfmotivated individuals that look for opportunities and are excited to grow their business and technical knowledge which inturn allows their Agile team to deliver business value The Software Engineer champions best practices and processes for development and First Commands SDLC They work alongside Architect and Consultant roles and assist in design and vision of business solutions and identify opportunities for improvement for our processes and technical practices <p> <p><strong>What will you be doing <strong> <p> <ul><li>Create or modify solution designs independently which is then broken down into executable pieces of work<li> <li>Participates in all phases of the software development lifecycle<li> <li>Preparation and Execution of tests and test plans unit integration and functional<li> <li>Leads effort around creating and documenting deployment and release plans<li> <li>Adheres and evangelizes First Command coding and design standardsbest practices<li> <li>Communicate and work alongside members of their team in support of their daytoday work items<li> <li>Works with business partners to ensure alignment between the ask and the output<li> <li>Makes recommendations for technical and procedural improvements<li> <li>Performs peer reviews and signoff for other team members work to ensure adherence to defined development standards<li> <li>Key player and leader in an Agile environment participating in daily huddles sprint planning retrospectives etc<li> <li>Attends Agile team and development group meetings<li> <li>Continued education of First Command business processes by engaging business partners<li> <li>Mentors junior team members in best practices and standards<li> <li>Serve as an escalation point for junior team members on technical issues<li> <li>Responsible for performing business and technical knowledge transfer with their peers<li> <li>Continued education to learn additional technologies agile processes programming languages industry best practices and tools that are needed within First Command<li> <ul><p><strong>What skillsqualifications do you need <strong> <p> <p><strong>Education<strong> <p> <ul><li>Required Bachelors degree<li> <ul><p><strong>Work Experience<strong> <p> <ul><li> 4 to 8 years experience<li> <ul><p><strong>Required Knowledge Skills and Abilities<strong> <p> <ul><li>Required Solid knowledge of programming languages in all 3 tiers UI API DBMS<li> <li>Required Solid knowledge of SQL or comparable data querying language<li> <li>Required Solid knowledge of Git and Development IDE<li> <li>Required Experience with web and cloud platforms Azure Preferred<li> <li>Required Knowledge of DevOps tools and mindset<li> <li>Required Knowledge of HTML5CSS3<li> <li>Required Experience with REST and SOAP services<li> <li>Required Work alongside others and be a team player<li> <li>Required Up to date with latest programming trends techniques and technologies<li> <li>Preferred Application of SOLID design principles within solutions<li> <li>Preferred Test Driven Development Experience<li> <li>Preferred Ability to lead a teams efforts and direction<li> <li>Preferred Visio or comparable drawing tool<li> <ul><p>LINC1<p>
Senior Client Relationship Representative
Company: First Merchants Corporation
Location: Columbus, OH
Posted Mar 11, 2024
<p><strong>First Merchants is seeking a Senior Customer Relationship Representative to join our team This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions opening accounts and processing loan applications as well as identifying products and services to meet the current and future financial needs of bank Clients Responsible for meeting or exceeding established individual and team sales goals as well as ensuring service metrics achieve the strategic and tactical goals of the organization<strong> <p> <p><strong>As part of this role you will <strong> <p> <ul><li>Deliver high quality customer service on a wide variety of general banking matters within the banking center including processing transactions opening accounts and processing loan applications <li> <li>Assist with opening and closing of the banking center conducting audits and banking center balancing to ensure efficiency<li> <li>Assess clients financial position to identify additional relationship opportunities while utilizing the Gold Standard for Service expectations This includes acquiring and using indepth knowledge of productsservices of all lines of business at First Merchants<li> <li>Resolve client inquiries problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to clients for current financial needs<li> <li>Use feedback from Customer Service surveys to build client loyalty and create client advocates<li> <li>Meet or exceed established individual and team sales goals to help the Banking Center achieve scorecard goals<li> <li>Effectively use the CRM Client relationship management tool and guided conversation to assess the clients current and future financial situation to identify and recommend additional products to deepen client relationship<li> <li>Fully engage in the sales process including but not limited to daily huddles weekly sales meetings and call events<li> <li>High performing Senior Client Relationship Representatives may serve as banking center mentors<li> <li>Utilize digital tools to provide education and help clients enroll in electronic banking products and services during account opening<li> <li>Support the whole bank partnership identified during needsbased conversations including merchant services treasury management mortgages and investments<li> <li>Assist in banking center operations and ensure policies and procedures are followed<li> <li>Adhere to and participate in completing the branch daily security checklist<li> <li>Monitor and resolve deposit and loan exceptions in a timely fashion<li> <li>Comply with information security and client and business verification policies and procedures<li> <li>Understand and ensure compliance for regulations and reporting including but not limited to Bank Secrecy Act BSA OFAC CIP EDD etc<li> <ul><p><strong>To be successful in this position we require the following <strong> <p> <ul><li>High school diploma or equivalent GED<li> <li>Over one 1 year of banking sales or related experience At least six months of experience selling products or services<li> <li>This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System NMLS Employees hired or transferring into this position will need to meet the qualification requirements within three 3 months of hire<li> <li>Obtain Notary Public designation within six 6 months of employment <li> <li>Ability to multitask in a fast paced environment<li> <li>Indepth knowledge of productsservices offered by the bank all lines of business<li> <ul><p><strong>Requires the following physical requirements <strong> <p> <ul><li>Ability to stand for long periods of time and move freely about the office Ability to lift files open file cabinets bending and stooping<li> <li>Ability to ambulate fingers to utilize office equipment such as a computer phone printer etc<li> <ul><p><strong>The following would be a plus <strong> <p> <ul><li>Prior banking experience<li> <li>Ability to sell and crosssell bank products and services<li> <ul><p>First Merchants offers the following <p> <ul><li>Base Pay <strong>PLUS Bonuses<strong><li> <li>Medical Dental and Vision Insurance<li> <li>401k<li> <li>Health Savings and Flexible Spending Accounts<li> <li>VacationSick Time<li> <li>Paid Holidays<li> <li>Paid Parental Leave<li> <li>Tuition Reimbursement<li> <li>Additional Benefits<li> <ul><p><strong>A little about us<strong> <p> <p>First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve including consumers businesses and other organizations Our Vision Mission and Team statement reflect and reinforce that authentic service philosophy <p> <p><strong>Our Vision is<strong> <p> <p>To enhance the financial wellness of the diverse communities we serve <p> <p><strong>Our Mission is<strong> <p> <p>To be the most responsive knowledgeable and highperforming financial organization for our clients teammates and shareholders <p> <p><strong>Our Team<strong> <p> <p>We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives We are genuinely committed to attracting and engaging teammates of diverse backgrounds We believe in the power of inclusion and belonging <p> <p>Apply today to begin your career with us <p> <p>Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities <p> <p>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60135c<p>
Risk Analyst II
Company: First Citizens Bank
Location: Raleigh-Durham, NC
Posted Mar 11, 2024
<p><strong>Overview<strong> <p> <p>This position provides risk and data analytics and research support for credit loss modeling and credit risk analytics Assists in producing automated reports on data quality and financial model related inputs and outputs Additionally the position will assist in minimizing risk evaluating ongoing processes and maintaining compliance with rules and regulations <p> <p><strong>Responsibilities<strong> <p> <ul><li>Monitoring and Data Planning Produces analysis on data elements inputs and outputs and outcomes related to credit loss models that is used by key stakeholders<li> <li>Code Development Analysis and Maintenance Assist in testing developing and quality assurance related to Python model and SQL Query related code elements<li> <li>Reporting Helps in production of key reporting for audit and regulatory compliance on model outputs<li> <li>Operational Support Develops implements and assists others in enacting approved bestpractices in implementation code <li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Bachelors Degree and 1 years of experience in Risk Analytics or Analytics OR High School Diploma or GED and 5 years of experience in Risk Analytics or Analytics<li> <li>DESIRED EXPERIENCE AND SKILLS<li> <ul><ul><ul><li>Familiarity with python scripting and functional programing<li> <li>Understanding of temporal or econometric modeling paradigms<li> <li>Experience with large data sets<li> <li>Experience with SQL or similar database<li> <ul><ul>
Sales Engineer - Hybrid Opportunity
Company: First American Title
Location: Orange County
Posted Mar 11, 2024
<p><strong><b>Who We Are<b><strong> <p> <p>Join a team that puts its People First As a member of First Americans family of companies Data amp Analytics is a national provider of propertycentric information analytics risk management and valuation solutions First American maintains and curates the industrys largest property and ownership dataset with over 7 billion document images Our major platforms and products include DataTree® FraudGuard® RegsData™ TaxSource™ and ACI® The First American Data amp Analytics division boasts more than 20 patents and remains at the forefront of innovation leveraging technology and data to deliver bestinclass decisioning solutions Fueled by our industryleading data and using our technology and proprietary process our solutions provide lenders real estate and title companies with actionable insights enabling them to make better increasingly automated decisions With offices in all major metropolitan areas including California and New York DNA teams work collaboratively from across the country Since 1889 First American NYSE FAF has held an unwavering belief in its people They are passionate about what they do and we are equally passionate about fostering an environment where all feel welcome supported and empowered to be innovative and reach their full potential Our inclusive peoplefirst culture has earned our company numerous accolades including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years We have also earned awards as a best place to work for women diversity and LGBTQ+ employees and have been included on more than 50 regional best places to work lists First American will always strive to be a great place to work for all For more information please visit wwwcareersfirstamcom <p> <p><strong><b>What We Do<b><strong> <p> <p>The Sales Engineer represents and supports company products within various market segments providing data knowledge and support to the sales team as part of the pre and post sales process Consult on product development and explain productservice features to customers This role brings together the skills of a consultant a coach amp a project manager to partner with the sales team to generate new revenue for the company Supports sales with solution selling into prospective accounts as well as collaborating with operational teams to plan prepare and execute on strategic deals with existing customers throughout the sales cycle <p> <p><b>What Youll Do<b> <p> <ul><li>Work with sales leadership to identify highvalue opportunities for Sales Engineer support communicate with sales team to understand consumer demands and offer sales support where necessary<li> <li>Collaborate with sales teams and clients on deal progression expectations trial accounts statement of works and postsale transition for identified highvalue opportunities to accelerate closing execution amp revenue realization<li> <li>Collaborate with Product ManagementMarketing to collect competitor information conduct industry analysis and identify market trends<li> <li>Provide ongoing solution consulting support including training and nurturing of key strategic accounts to encourage further adoption and product usage<li> <li>Prepare and give presentations to explain and demonstrate products andor services beneficial to client business gather information understand business requirements and identify ways to best implement solutions to optimize client businesstechnical needs<li> <li>Build knowledge of industry trends that impact the marketplace<li> <li>Build clear implementation plans in collaboration with customers account executivessales and operations to drive accountability and revenue realization<li> <li>Develop content focused learning to broaden knowledge within internal teams<li> <li>Prepare materials and conduct various forums to improve client engagements that develop into successful solutions<li> <li>May assist with requests for proposals RFPs and requests for information RFIs<li> <li>Other duties as assigned<li> <ul><p><b>WHAT YOULL BRING <b> <p> <ul><li>Bachelors degree in a related field or equivalent combination of education and experience<li> <li>5+ years of related experience<li> <li>Experience in the title insurance and real estate industries<li> <li>Previous experience in businesstobusiness B2B sales<li> <li>Proven track record of working collaboratively with sales product development team and the customer<li> <li>Proven track record managing cross functional projects<li> <li>Understanding of market and competition with the ability to identify external threats and opportunities<li> <li>Consultative skill and creativity to engage customers in new ways<li> <li>Excellent written and oral communication skills presentation skills and ability to convey product value<li> <li>Excellent organizational skills detail oriented<li> <li>Technical background<li> <li>Negotiation analytical and problemsolving skills<li> <li>Flexible with the ability to adapt to changing conditions<li> <li>Ability to persuade and influence others<li> <li>Proven track record of meeting and exceeding sales goals<li> <li>Demonstrates persistence tenacity and consistency in pursuing revenue opportunity<li> <li>Excellent interpersonal skills with the ability to interface and maintain relationships with internal and external stakeholders<li> <ul><p>Salary Range $7370000 $10840000 Annually <p> <p>This hiring range is a reasonable estimate of the base pay range for this position at the time of posting Pay is based on a number of factors which may include jobrelated knowledge skills experience business requirements and geographic location <p> <p><strong><b>What We Offer<b><strong> <p> <p>By choice we dont simply accept individuality we embrace it we support it and we thrive on it Our People First Culture celebrates diversity equity and inclusion not simply because its the right thing to do but also because its the key to our success We are proud to foster an authentic and inclusive workplace For All You are free and encouraged to bring your entire unique self to work First American is an equal opportunity employer in every sense of the term <p> <p>Based on eligibility First American offers a comprehensive benefits package including medical dental vision 401k PTOpaid sick leave and other great benefits like an employee stock purchase plan<p>
Workforce Management Analyst - Philippines
Company: First Advantage
Location: Other US Location
Posted Mar 11, 2024
<p><strong>Position Description<strong><p> <p>The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering realtime intraday amp schedule management with the purpose of optimizing resources to achieve business objectives <p> <p>Key functional responsibilities includes<p> <ul><li>ability to demonstrate a strong understanding of how planningforecasting staffing requirements translate to the creation of optimal schedules and realtime intraday management to support multidepartment contact center operations<li> <li>ability to create optimal schedules to meet business targets<li> <li>ability to agilitize skills profiles within CareConnect to support meeting Service Levels SL<li> <ul><p><strong>Duties amp Responsibilities<strong><p> <ul><li>Provide realtime monitoring via CareConnect Amazon Connect and workforce management techniques to make intraday adjustments in an effort to maximize resource efficiency and achieve servicelevel goalsbusiness objectives<li> <li>Perform continual analysis of current performance noting recent historical trends<li> <li>Conduct realtime adjustments in staffing and coordinate with the Workforce Manager and Operations teams to achieve servicelevel goalsobjectives<li> <li>Maintain constant communication with the Operations team to coordinate needed staffing adjustments based on current and forecasted results<li> <li>Generate and evaluate staffing schedules and ensure data updates in the scheduling system<li> <li>Compares results to forecast and identify opportunities for improvement<li> <li>Create schedules that optimize the application of team members against inboundoutbound interaction volume including volume chat and email<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Graduate or has accomplished at least 2 years in college College undergraduates High School graduates and career shifters are also welcome to apply as long as they have the required technical experience<li> <li>At least 1 year of experience in workforce management<li> <li>Communicate clearly and concisely<li> <li>Ability to effectively prioritize and perform multiple tasks in a dynamic fastpaced environment<li> <li>Ability to work collaboratively in a team environment<li> <li>Prior experience with Microsoft Office excel word and outlook <li> <li>With a strong internet connection<li> <li>Prior experience with workforce management and productivity monitoring toolssoftware is nice to have<li> <li><strong>1 Fulltime position available Philippinebased job<strong><li> <li><strong>Legally allowed to work in the Philippines <strong><li> <li><strong>Amenable to work on a permanent night shift schedule<strong><li> <li><b>With at least 40 Mbps wiredinternet connection and a backup<b><li> <li><strong>Remote but with the possibility of a hybrid work arrangement in the future<strong><li> <ul>
Program Manager- Cost USA (Cost Accountant)
Company: First Solar
Location: Other US Location
Posted Mar 10, 2024
<p><strong>Job Description<strong> <p> <p>First Solar reserves the right to offer you a role most applicable to your experience and skillset <p> <p>Basic Job Functions <p> <ul><li>Sets clear direction for leadership to drive and execute cost roadmap crossfunctionally<li> <li>Uses knowledge of manufacturing to identify gaps and opportunities for cost reduction that enables achieving or exceeding the site cost per watt target<li> <li>Acts as source of truth for cost impact and reporting for new process integration NPI and manages the delivery of cost projects from cross functional groups<li> <li>Champions manufacturing AOP budget detail rollup for finance team<li> <ul><p>EducationExperience <p> <ul><li>Bachelors degree in engineering business administrator or management discipline MBA or Master of Engineering a plus<li> <li>7 10 years of experience in production operations engineering supply chain planning or finance Must have good understanding of cost modeling and analysis<li> <li>Proven track record of successful cost reduction project implementation and continuous improvement initiatives<li> <li>Experience in accountingfinance cost accounting inventory management or forecasting methodologies preferred<li> <ul><p>Required SkillsCompetencies <p> <ul><li>Is able to interact with and influence people at all levels inside the department across groups and externally to the company<li> <li>Demonstrates ability to identify problems develop and implement solutions work independently and in collaboration with others and build support for new initiatives and systems<li> <li>Is able to influence and make recommendations for improvement in both technical and management subjects<li> <li>Possesses a strong knowledge of HighVolume Manufacturing HVM Processes Inventory Management and MRP Principles<li> <li>Possesses excellent analytical and problemsolving skills<li> <li>Is a strategic thinker who can manage long and shortterm projects<li> <li>Is able to discern and meet needs of internal and external customers<li> <li>Is able to build and maintain a highperformance scalable team<li> <li>Possesses a broad range of advanced computer skillsMicrosoft Office specifically Excel statistics applications reporting SASTableauPower BI and ERP SAP andor Kinaxis Rapid Response a plus<li> <li>Has a strong capability to take on a larger role in the future<li> <li>Demonstrates excellent oral and written communication skills<li> <li>Is capable of formal and informal discussions and presentations at all levels of the business internal and external<li> <ul><p>Essential Responsibilities <p> <ul><li>Analyzes plant cost structure variable and fixed cost model and identifies gaps and improvement opportunities for cost reduction Takes strategy and converts into actionable deliverables to meet the site CpW target<li> <li>Leads cost forum or focus team to establish and control the cost operating system<li> <li>Owns and drives the plant cost metrics to ensure that all functional groups are spending within the budget and highlights any variances<li> <li>Plans and designs overall plant cost programs and proactively monitors its progress resolves issues and initiates appropriate corrective actions <li> <li>Communicates and builds positive working relationships with cross functional teams to achieve the plant operation objectives<li> <li>Establishes good working relationships with global cost leads operations MIS Supply Chain and Finance associates to monitor and control operation expenses CpW impact<li> <li>Acts a key coordinator for functional group members to roll up AOP budget planning Works with stakeholders and revises cost strategies to meet the monthly affordable cost targets<li> <li>Other duties as assigned<li> <li>Job description subject to change at any time<li> <ul><p>Reporting Relationships <p> <ul><li>This position reports to the Head of Site Integration<li> <li>This position will have direct reports<li> <ul><p>Travel <p> <ul><li>No travel is required<li> <ul><p>Estimated Salary Range <p> <ul><li>$94700$135000 Annually<li> <ul><p>US Physical Requirements <p> <p>All positions in our office require interaction with people and technology while either standing or sitting In order to best service our customers internal and external all associates must be able to communicate facetoface and on the phone with or without reasonable accommodation First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination In keeping with this commitment it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws It also invites individuals with disabilities to participate in a good faith interactive process to identify reasonable accommodations that can be made without imposing an undue hardship <p> <p>Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required<p>
Sales Representative
Company: First American Title
Location: Houston, TX
Posted Mar 11, 2024
<p><strong><b>Who We Are<b><strong> <p> <p>Join a team that puts its People First First Americans Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases refinances and equity loans Since 1889 First American NYSE FAF has held an unwavering belief in its people They are passionate about what they do and we are equally passionate about fostering an environment where all feel welcome supported and empowered to be innovative and reach their full potential Our inclusive peoplefirst culture has earned our company numerous accolades including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years We have also earned awards as a best place to work for women diversity and LGBTQ+ employees and have been included on more than 50 regional best places to work lists First American will always strive to be a great place to work for all For more information please visit wwwcareersfirstamcom <p> <p><strong><b>What We Do<b><strong> <p> <p>Empower and enable your drive for selling and providing solutions by leveraging a strong brand products and services with the support of leading technology to meet your goals Join our Post Oak Houston sales team where we recognize our true worth is our people We are looking to add a Sales Representative to our growing team Assigned a territory to develop and retain a quality residential client base through the acquisition of new business and maintenance of existing customers you will be fully supported to attain maximum sales volume using our firstclass tools and resources <p> <p>We are seeking a competitive driven individual with a highperformance mindset who can leverage their outside sales skills including social media cold calling networking and virtualinperson meetings <p> <p><b>What Youll Do <b> <p> <ul><li>Build client relationships secures orders from new customers and maintains and expands business with existing client base<li> <li>Leverage industry data to identify and compile lists of prospective customers for use as sales leads from various sources<li> <li>Develop and execute on a call plan for qualified real estate agents brokers and their staff lenders and attorneys<li> <li>Assess individual client needs and develop and implement a plan to meet those needs<li> <li>Effectively create and deliver presentations to customer groups target customers agents and others both in person and virtually<li> <li>Maintain high visibility in hisher marketing area by attending real estate industry functions and participating in community and real estate events<li> <li>Collaborate with internal marketing teams to develop local marketing content print electronic and social media presence to drive brand awareness to support sales strategy<li> <ul><p><b>What Youll Bring <b> <p> <ul><li>Dynamic highenergy sales professional with at least 25 years of successful sales experience preferably in the title andor real estate industry<li> <li>Demonstrated ability to meet and exceed sales goals<li> <li>Ability to listen to clients and understand their needs and objectives to better respond and provide solutions<li> <li>Demonstrated persistence tenacity and consistency in pursuing revenue opportunities<li> <li>Proven accountability for work and results<li> <li>Familiarity and affinity for sales database systems or software such as Salesforce<li> <li>Adapts strategy to changing conditions<li> <li>Demonstrated ability to successfully connect with clients in person and virtually<li> <li>High School diploma or equivalent required<li> <li>Must possess valid drivers license<li> <ul><p><strong><b>What We Offer<b><strong> <p> <p>By choice we dont simply accept individuality we embrace it we support it and we thrive on it Our People First Culture celebrates diversity equity and inclusion not simply because its the right thing to do but also because its the key to our success We are proud to foster an authentic and inclusive workplace For All You are free and encouraged to bring your entire unique self to work First American is an equal opportunity employer in every sense of the term <p> <p>Based on eligibility First American offers a comprehensive benefits package including medical dental vision 401k PTOpaid sick leave and other great benefits like an employee stock purchase plan<p>
Customer Experience Product Manager
Company: First Citizens Bank
Location: Raleigh-Durham, NC
Posted Mar 11, 2024
<p><strong>Overview<strong> <p> <p>This position supports the enterprise by providing customer sentiments to improve the overall customer experience This role is responsible for the profitability and growth of business products Reviews customer feedback and market trends to facilitate development of products Coordinates all functions of development from conception to implementation Suggests enhancements monitors customer experience and ensures compliance with best practices <p> <p><strong>This is a remote opportunity anywhere within the United States<strong> <p> <p><strong>Responsibilities<strong> <p> <ul><li>Development Assists in all stages of development for a business product This includes but is not limited to planning amp design compiling resources execution and monitoring product launch Tracks and reports progress to appropriate parties<li> <li>ProductProject Management Ensures products and projects are developed and managed with a coordinated strategy Collaborates with both internal and external parties to implement enhancements and resolve issues<li> <li>Market Analysis Conducts analysis of market trends including changing regulations competitor options and evolving customer needs Recommends changes based on analysis results to increase profitability and product appeal<li> <li>Customer Engagement Tracks customer experience through all stages of a product Develops strategies to ensure customer satisfaction and acquisition<li> <ul><p>The base pay for this position is relative to your experience but the range is generally $94909 to $130000 per year This position is eligible for variable compensation which may be in the form of incentive bonus or commission pay First Citizens offers a competitive comprehensive benefits program which you can review here httpsjobsfirstcitizenscombenefits <p> <p><strong>Qualifications<strong> <p> <p>Bachelors Degree and 6 years of experience in Call Center Leadership or Product and Project Management <p> <p>OR <p> <p>High School Diploma or GED and 10 years of experience in Call Center Leadership or Product and Project Management <p> <p>Required Qualifications <p> <ul><li>Exceptional communications skills written and verbal<li> <li>Knowledge of customer call center applications <li> <li>Relationship management experience <li> <li>Banking or Contact Center experience<li> <ul>