Jobs at JumpCloud
378 open positions
Project Manager
Company: JumpCloud
Location: India
Posted Apr 29, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Team <strong> <p> <p> <p> <p> The Strategic Program Management team is responsible for managing and accelerating strategic programs across different functions This includes identifying opportunities for intervention building strategic and executional frameworks around different programs getting buyin and engagement from relevant stakeholders as well as facilitating and overseeing crossfunctional execution Managed programs span across corporate gotomarket as well as product and engineering functions <p> <p> <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Build an understanding of the JumpCloud organization overarching objectives business model as well as current growth areas <p> <li> <li> <p> Own specific project tasks that will help drive an overarching program forward <p> <li> <li> <p> Conduct detailed analyses of existing processes tools or data sets to help identify trends inefficiencies as well as growth opportunities <p> <li> <li> <p> Formulate and communicate project findings and outcomes clearly with program stakeholders <p> <li> <li> <p> Set and communicate a clear timeline and milestones around the project at hand <p> <li> <li> <p> Identify and surface any identified risk help build mitigation strategies and plans <p> <li> <li> <p> Actively follow up with stakeholders on key tasks and deliverables <p> <li> <li> <p> Build strong relationships with different stakeholders across the organization bringing insights and structure to each conversation <p> <li> <ul> <p> <p> <p> <strong> Were looking for <strong> <p> <ul> <li> <p> Exceptional organizational and business partnering skills <p> <li> <li> <p> Strong ability to be analytical and inquisitive <p> <li> <li> <p> Someone who thrives in the pace and culture of a fast moving and rapidly growing SaaS business <p> <li> <li> <p> Strong communication and presentation skills <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Business or analytics background <p> <li> <li> <p> Experience in project andor program management a differentiator <p> <li> <li> <p> Data analytics qualifications a differentiator <p> <li> <li> <p> Experience in SaaS andor highgrowth tech company environments a differentiator <p> <li> <ul> <p> <p> <p> <p> <p> LIMH1 <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of India You must be located in and authorized to work in India to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
NetSuite Developer
Company: JumpCloud
Location: India
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the team <strong> <p> <p> The Enterprise Services Engineering ESE teams charter is the backbone that supports JumpClouds growth and creates a frictionless customer experience We provide the tools and processes which enable exponential growth supporting internal customers across the organization and our massive community of external JumpCloud users We need you to bring your abilities to listen empathically communicate widely define thoughtfully build iteratively and lead boldly to help the BSS team build JumpClouds exciting future <p> <p> <p> <p> This is a fastpaced position with the capability to help automate the many business processes that surround our SaaS application <p> <p> <p> <p> <p> <p> <strong> As a NetSuite Developer You Will be Responsible for <strong> <p> <ul> <li> <p> Customization The ability to modify the system to better suit the business requirements through scripting workflows and custom objects <p> <li> <li> <p> Integrations with other systems The ability to integrate NetSuite with other systems such as ecommerce platforms customer relationship management systems and financial systems <p> <li> <li> <p> Developing custom solutions NetSuite developers can develop custom solutions strong knowledge of SuiteScript 20 as well as experience with HTML CSS and JavaScript <p> <li> <li> <p> Configuration The ability to set up and configure NetSuite to meet the specific needs of a business <p> <li> <li> <p> Testing The ability to test and validate customizations and integrations to ensure that they are working correctly and providing the desired results <p> <li> <li> <p> Data Management The ability to import export and manage data within NetSuite <p> <li> <li> <p> Troubleshooting The ability to diagnose and resolve issues that arise within the system both from a technical and functional perspective <p> <li> <li> <p> Documentation You should be responsible for documenting all the NetSuite configurations customizations and integrations for future reference <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Understanding of NetSuite Modules functionality and Customizations <p> <li> <li> <p> Create custom scripts using Suite Script 20 Java Script based scripting language <p> <li> <li> <p> Familiarity with SuiteBuilder and SuiteFlow for customization and workflow automation <p> <li> <li> <p> Develop test and implement customized solutions for the NetSuite platform including scripts workflows and other customizations <p> <li> <li> <p> Communicate efficiently with Business Analysts and project managers <p> <li> <li> <p> Create custom forms fields searches reports <p> <li> <li> <p> Install required bundles and 3rd party solutions <p> <li> <li> <p> Develop integrations with 3rd party systems with their APIs <p> <li> <li> <p> Perform release preview testing to ensure compatibility and work with NetSuite support to resolve any issues before the upgrade <p> <li> <li> <p> NetSuite Administrator overseeing successful operation of NetSuite performing configuration and maintenance for systems based on business needs <p> <li> <ul> <p> <p> <p> <strong> You have <strong> <p> <ul> <li> <p> 2+ years experience as an Developer with NetSuite ERP <p> <li> <li> <p> 2+ years of Overall software Developer <p> <li> <li> <p> Able to thrive in a fastpaced environment with multiple stakeholders making requests for a variety of changes across multiple products and technologies <p> <li> <li> <p> Familiarity with Agile methodologies and iterative development <p> <li> <li> <p> Any Certification would be Plus <p> <li> <ul> <p> <p> <p> <p> <p> LIJW1 <p> <p> <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of India You must be located in and authorized to work in India to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
Senior Manager - Revenue Accounting
Company: JumpCloud
Location: USA
Posted May 01, 2024
JumpCloud, a remote-first company, is seeking a Senior Manager Revenue Accounting to lead the Revenue Team and serve as a key business partner to Sales, Revenue Ops, Legal, and FP&A. The role involves overseeing billing activities, reviewing contracts, and ensuring accurate revenue recognition under ASC 606. The ideal candidate is a CPA with 7+ years of experience in a revenue-specific role, preferably in a global SaaS company. They should have strong knowledge of US GAAP, experience with Netsuite's ARM, and the ability to manage distributed and remote teams. The position offers a competitive salary and comprehensive benefits package, including medical plans, flexible paid time off, and a 401k savings plan with match.
Workday Adaptive Financial Consultant
Company: JumpCloud
Location: Mexico
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Team <strong> <p> <p> JumpCloud Business Finance is a small cohesive and internally respected team at an innovative and ambitious company We run core FPampA processes while also constantly upleveling financial discipline and a reliance on financial insights and decisionmaking support to create company value Were always looking for teammates that are passionate about JumpCloud business finance and collaboration to help develop our team into the world class support organization of the future Our team members thrive in fastpaced high throughput environments by leveraging humility curiosity work ethic and a desire to get 1 better every day <p> <p> <p> <p> As our Workday Adaptive Financial Consultant your role goes beyond traditional responsibilities evolving into a performancedriven position that directly impacts the success of JumpCloud You will serve as a vital contributor for our planning forecasting and reporting system taking on the crucial role of orchestrating key financial activities and contributing to the growth of our Corporate Finance and FPampA functions <p> <p> <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> <strong> Subject Matter Expertise <strong> Act as the companys foremost expert on the Adaptive planning system leading all aspects of updates maintenance enhancements and reporting activities <p> <li> <li> <p> <strong> Strategic Support <strong> Support ongoing budgeting and planning processes both within and beyond the Adaptive system demonstrating a strategic mindset <p> <li> <li> <p> <strong> Collaborative Partnership <strong> Collaborate with the Accounting team to ensure timely and accurate financial closes facilitating seamless information flow from NetSuite to Adaptive <p> <li> <li> <p> <strong> MonthEnd Excellence <strong> Drive key monthend close and reporting activities in Adaptive OfficeConnect and other analytical tools ensuring precision and efficiency <p> <li> <li> <p> <strong> Forecast Enablement <strong> Enable oversee and report on recurring rolling forecasts across topline bottomline and financial statements <p> <li> <li> <p> <strong> Data Flow Management <strong> Maintain seamless data flow and integration between Adaptive and internal systems like ADP and NetSuite providing insightful reporting on underlying data <p> <li> <li> <p> <strong> Continuous Improvement <strong> Continually refine monthly and quarterly reporting and associated metrics proactively seeking better ways and metrics in collaboration with the Business Insights team <p> <li> <li> <p> <strong> Risk Assessment and Recommendations <strong> Identify risks opportunities and key trends making datadriven recommendations aligned with company goals <p> <li> <ul> <p> <p> <p> <strong> Experience <strong> <p> <ul> <li> <p> 2+ years of Workday Adaptive Planning experience <p> <li> <li> <p> Previous experience with budgeting forecasting and financial reportingconsolidation <p> <li> <li> <p> 2+ years of functional experience in accounting finance banking or related fields <p> <li> <ul> <p> <p> <p> <strong> Skills <strong> <p> <ul> <li> <p> Strong conceptual analytical project management and problemsolving skills <p> <li> <li> <p> Proficient in Excel Google Sheets and Google Slides <p> <li> <li> <p> Advanced financial modeling skills and experience with large data sets <p> <li> <li> <p> Familiarity with Netsuite and Salesforce multicurrency management within Adaptive is a plus <p> <li> <ul> <p> <p> <p> <strong> Traits <strong> <p> <ul> <li> <p> Collaborative and curious nature <p> <li> <li> <p> Ability to work under pressure and meet deadlines amidst multiple priorities <p> <li> <li> <p> Humility integrity and professionalism with the handling of confidential information <p> <li> <li> <p> Adaptability and excellence in an everchanging environment <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Bachelors Degree in finance or a related field <p> <li> <li> <p> CPACFA or local equivalent <p> <li> <li> <p> SaaS industry experience is a plus <p> <li> <ul> <p> <p> <p> <p> <p> LIMH1 <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of Mexico You must be located in and authorized to work in Mexico to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
Account Manager
Company: JumpCloud
Location: India
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Team <strong> <p> <p> <p> <p> The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team Our Account Managers are responsible for achieving Net Revenue Retention and providing directpaying customers with a path to realizing additional value from JumpCloud Our expansion in the international market is the fastest growing and our customers are taking advantage of JumpClouds features set to help drive cost savings by consolidating point solutions <p> <p> <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Focus on growing customers usage of JumpCloud base by identifying qualifying and closing expansion opportunities <p> <li> <li> <p> Reach out to customers to discuss renewals with a view of Identifying cost savings and requirements for new features <p> <li> <li> <p> Conduct regular out of renewal season business reviews and provide optimization recommendations and new product offerings <p> <li> <li> <p> Close renewals from start to finish between 100k to 5m ARR <p> <li> <li> <p> Work closely with crossfunctional teams such as Customer support managers Product and Technical Support Teams to ensure customers have excellent product outcomes <p> <li> <li> <p> Build strong and trusting relationships with customers and internal stakeholders <p> <li> <li> <p> Expand sales into a portfolio of approximately 200 existing accounts with strong forecasting and funnel management processes <p> <li> <li> <p> Deliver regular outbound campaigns on new product updates partnering with Product and technical resources <p> <li> <li> <p> Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers <p> <li> <li> <p> Evaluate core usage trends and articulate value to show JumpClouds impact and provide strategic recommendations during business reviews <p> <li> <ul> <p> <p> <p> <strong> Were looking for <strong> <p> <ul> <li> <p> 7+ years of experience managing a portfolio of technical buyer relationships <p> <li> <li> <p> Proven track record of high performance in past sales positions <p> <li> <li> <p> Ability to drive towards monthly targets <p> <li> <li> <p> Experience in fastpaced environments with 30 day deal cycles <p> <li> <li> <p> Selfmotivated with hunter sales capabilities and strong relationshipbuilding skills <p> <li> <li> <p> Structured approach to selling ideally using recognized professional sales methodologies Challenger MEDDIC MEDDPIC SPIN Miller Heiman etc <p> <li> <li> <p> Strong desire to grow sales career in a SaaS environment <p> <li> <li> <p> Ability to learn technical conceptsterms <p> <li> <li> <p> Comfortable working ad hoc hours with teams located in other parts of the world <p> <li> <li> <p> Ability to work in a fastpaced dynamic environment <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Bachelors degree in a related field <p> <li> <li> <p> Experience working in SaaS based environment <p> <li> <li> <p> Experience operating in a fastpaced hypergrowth environment <p> <li> <li> <p> Additional language skills is a Plus <p> <li> <ul> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of India You must be located in and authorized to work in India to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
Manager - Technical Customer Support
Company: JumpCloud
Location: Mexico
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Role <strong> <p> <p> <p> <p> As a Technical Support Manager for Tier 1 Tier 2 and Tier 3 support you will be responsible for managing and building a worldclass team of Customer Support Engineers that can provide an elevated level of support to our highest priority customers We are looking for a visionary leader with a growth mindset empathy and a relentless drive to exceed customer expectations each and every day Your team will be distributed across the globe so experience managing a culturally and geographically diverse team is preferred <p> <p> <p> <p> This person will be responsible for daytoday operations in an omnichannel customer service model phone chat email which includes coordinating the resolution of high priority cases partnering with product and engineering on defect management coaching a talented team of support engineers and strengthening our processes and tooling designed for scale and efficiency People management project management and a proven ability to use metrics to measure success are critical in this role Previous experience managing technical support teams in a SaaS environment is preferred <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Provide daybyday management for Tier 1 Tier 2 and Tier 3 Support Engineers including reviewing customer interactions across omnichannel service leading staff meetings driving employee development plans and assisting with escalations for Tier 2 and Tier3 <p> <li> <li> <p> Analyze data to drive performance and eliminate friction points for customers <p> <li> <li> <p> Act as a customer and partner advocate to resolve cases calls and chats in accordance with published service levels and correctly categorize their reported issues <p> <li> <li> <p> Strengthen omniservice channels to create a world class experience for customers across phone chat and email <p> <li> <li> <p> Collaborate with other Support Managers to ensure an optimal customer experience <p> <li> <li> <p> Review and define processes for case framing triage case handoffs escalations and next steps for lingering cases or case management <p> <li> <li> <p> Strive for constant improvement through processes that increase efficiency and consistency for global case responses <p> <li> <li> <p> Develop and execute on key objectives tied to company goals <p> <li> <li> <p> Drive a culture of case reduction and measurable improvement through process product documentation and training enhancements <p> <li> <li> <p> Collaborate with the Customer Success Learning Partner to ensure the support team has access to the tools and training materials to become experts in the support of the product <p> <li> <li> <p> Partner with the Workplace Planning team to develop shifts oncall rotations and schedules that meet the demand of a global customer base <p> <li> <li> <p> Coach and develop support engineers through highly effective 11s and growth plans <p> <li> <li> <p> Monitor customer satisfaction via customer surveys escalations to management and performance dashboards <p> <li> <li> <p> Additional duties may be assigned <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> Shift Time 11002000 CT MonFri <p> <li> <li> <p> 4+ years of experience in customer support management preferably supporting a SaaS IT product across a global customer base <p> <li> <li> <p> 7+ years in a technical role supporting IT products <p> <li> <li> <p> 1+ years managing a fully remote team <p> <li> <li> <p> Ability to multitask and pivot when necessary in a fastpaced environment <p> <li> <li> <p> Excellent communication skills and customer facing abilities <p> <li> <li> <p> Ability to scale and manage omnichannel support services to ensure a seamless experience across phone chat and email for all customers <p> <li> <li> <p> Technical degree or relevant professional experience <p> <li> <li> <p> Ability to make datadriven decisions in line with strategic initiatives <p> <li> <li> <p> Experience motivating high performing teams building technical support teams and retaining top talent <p> <li> <li> <p> Familiarity with IT Services IAM and DaaS a strong plus <p> <li> <li> <p> Project management experience with ability to drive the team through changes in processes and to multitask between daily duties and longterm activities <p> <li> <li> <p> Experience managing remote teams and managing teams in a 24X7 environment a plus <p> <li> <li> <p> Physical Demands While performing the duties of this Job the employee is regularly required to talk or hear <p> <li> <ul> <p> <p> <p> <p> <p> LIPD1 <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> <strong> You must be located in and authorized to work in the country noted in the job description to be considered for this role <strong> <p> <p> <p> <p> Please note There is an expectation that our <em> engineers <em> participate in oncall shifts You will be expected commit to being ready and able to respond during your assigned shift so that alerts dont go unaddressed <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
Account Executive - Commercial
Company: JumpCloud
Location: UK
Posted Apr 25, 2024
JumpCloud, a remote-first company, is seeking a sales professional to join their Europe Commercial AE team. The role involves new logo acquisition across the DACH region, running the full sales cycle, and collaborating with marketing and other stakeholders. The ideal candidate should have experience selling technology solutions to SMB and midmarket companies, strong interpersonal and communication skills, and proficiency in German. JumpCloud offers a fast-paced, SaaS-based environment with a focus on building connections and fostering a culture of innovation.
Workday Adaptive Financial Consultant
Company: JumpCloud
Location: India
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Team <strong> <p> <p> JumpCloud Business Finance is a small cohesive and internally respected team at an innovative and ambitious company We run core FPampA processes while also constantly upleveling financial discipline and a reliance on financial insights and decisionmaking support to create company value Were always looking for teammates that are passionate about JumpCloud business finance and collaboration to help develop our team into the world class support organization of the future Our team members thrive in fastpaced high throughput environments by leveraging humility curiosity work ethic and a desire to get 1 better every day <p> <p> <p> <p> As our Workday Adaptive Financial Consultant your role goes beyond traditional responsibilities evolving into a performancedriven position that directly impacts the success of JumpCloud You will serve as a vital contributor for our planning forecasting and reporting system taking on the crucial role of orchestrating key financial activities and contributing to the growth of our Corporate Finance and FPampA functions <p> <p> <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> <strong> Workday Adaptive Subject Matter Expertise <strong> Act as the companys foremost expert on the Adaptive financial planning system leading all aspects of updates maintenance enhancements and reporting activities <p> <li> <li> <p> <strong> Strategic Support <strong> Support ongoing budgeting and planning processes both within and beyond the Adaptive system demonstrating a strategic mindset <p> <li> <li> <p> <strong> Collaborative Partnership <strong> Collaborate with the Accounting team to ensure timely and accurate financial closes facilitating seamless information flow from NetSuite to Adaptive <p> <li> <li> <p> <strong> MonthEnd Excellence <strong> Drive key monthend close and reporting activities in Adaptive OfficeConnect and other analytical tools ensuring precision and efficiency <p> <li> <li> <p> <strong> Forecast Enablement <strong> Enable oversee and report on recurring rolling forecasts across topline bottomline and financial statements <p> <li> <li> <p> <strong> Data Flow Management <strong> Maintain seamless data flow and integration between Adaptive and internal systems like ADP and NetSuite providing insightful reporting on underlying data <p> <li> <li> <p> <strong> Continuous Improvement <strong> Continually refine monthly and quarterly reporting and associated metrics proactively seeking better ways and metrics in collaboration with the Business Insights team <p> <li> <li> <p> <strong> Risk Assessment and Recommendations <strong> Identify risks opportunities and key trends making datadriven recommendations aligned with company goals <p> <li> <ul> <p> <p> <p> <strong> Experience <strong> <p> <ul> <li> <p> 2+ years of Workday Adaptive Planning experience <p> <li> <li> <p> Previous experience with budgeting forecasting and financial reportingconsolidation <p> <li> <li> <p> 2+ years of functional experience in accounting finance banking or related fields <p> <li> <ul> <p> <p> <p> <strong> Skills <strong> <p> <ul> <li> <p> Strong conceptual analytical project management and problemsolving skills <p> <li> <li> <p> Proficient in Excel Google Sheets and Google Slides <p> <li> <li> <p> Advanced financial modeling skills and experience with large data sets <p> <li> <li> <p> Familiarity with Netsuite and Salesforce multicurrency management within Adaptive is a plus <p> <li> <ul> <p> <p> <p> <strong> Traits <strong> <p> <ul> <li> <p> Collaborative and curious nature <p> <li> <li> <p> Ability to work under pressure and meet deadlines amidst multiple priorities <p> <li> <li> <p> Humility integrity and professionalism with the handling of confidential information <p> <li> <li> <p> Adaptability and excellence in an everchanging environment <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Bachelors Degree in finance or a related field <p> <li> <li> <p> CPACFA or local equivalent <p> <li> <li> <p> SaaS industry experience is a plus <p> <li> <ul> <p> <p> <p> <p> <p> LIMH1 <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of India You must be located in and authorized to work in India to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
Sales Engineer
Company: JumpCloud
Location: France
Posted Apr 21, 2024
<p class=jobDescription> <p> <strong> All roles at JumpCloud are Remote unless otherwise specified in the Job Description <strong> <p> <p> <p> <p> <strong> About JumpCloud <strong> <p> <p> JumpCloud® helps IT teams and Managed Service Providers MSPs Make Work Happen® by centralizing management of user identities and devices enabling small and mediumsized enterprises to adopt Zero Trust security models JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare JumpCloud has raised over $400M from worldclass investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike Our teams are growing fast too and were looking for talent across engineering sales customer success marketing product management and more Join our team of dedicated passionate and creative people who are eager to change the IT industry forever <p> <p> <p> <p> <strong> About the Team <strong> <p> <p> The PreSales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth The PreSales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform <p> <li> <li> <p> Providing tailored product demonstrations <p> <li> <li> <p> Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges <p> <li> <li> <p> Support direct and partner sales teams with product related questions and skill development <p> <li> <li> <p> Building relationships with partners through technical enablement and coselling <p> <li> <li> <p> Assist prospects with setup and configuration of free trials <p> <li> <li> <p> Provide technical QampA to prospects as they progress through trial <p> <li> <li> <p> Assess prospect readiness to enter a formal sales cycle <p> <li> <li> <p> Understand implementation best practices to advise on the quickest customer time to value <p> <li> <li> <p> Identify common technical issues and themes that could be addressed through product development automation andor selfserve <p> <li> <li> <p> Provide evaluation framework for prospects to follow in their POC <p> <li> <ul> <p> <p> <p> <strong> Were looking for <strong> <p> <ul> <li> <p> Excellent written and verbal communications skills <p> <li> <li> <p> Ability to make the complex simple <p> <li> <li> <p> Comfortable speaking with technical evaluators and IT leaders and adjusting talktrack to match the audience <p> <li> <li> <p> Desire and ability to learn new complex concepts <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> 4+ years experience in a technical Sales Engineering or similar role <p> <li> <li> <p> Must be fluent professionally written and spoken in French and English <p> <li> <li> <p> Strong knowledge of CloudSaaS technologies <p> <li> <li> <p> Strong understanding of Active Directory environments <p> <li> <li> <p> Understanding of network architecture <p> <li> <li> <p> Knowledgeable in industry standard authentication and authorization protocols eg SAML OIDCOAuth LDAP RADIUS <p> <li> <li> <p> Familiarity with MDM RMM or similar endpoint solutions <p> <li> <li> <p> Familiarity with MFA technologies such as TOTP WebAuthn <p> <li> <li> <p> Experience configuring and deploying identity andor directory solutions <p> <li> <li> <p> Experience with scripting languages PowerShell preferred <p> <li> <li> <p> Experience with both direct and channelpartner sales cycles <p> <li> <ul> <p> <p> <p> <p> <p> LIMH1 <p> <p> <p> <p> <strong> Where youll be workingLocation <strong> <p> <p> JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description <p> <p> <p> <p> This role is remote in the country of France You must be located in and authorized to work in France to be considered for this role <p> <p> <p> <p> <strong> Why JumpCloud <strong> <p> <p> If you thrive working in a fast SaaSbased environment and you are passionate about solving challenging technical problems we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise Youll work with amazing talent across each department who are passionate about our mission Were out of the box thinkers so your unique ideas and approaches for conceiving a product andor feature will be welcome Youll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about <p> <p> <p> <p> One of JumpClouds three core values is to Build Connections To us that means creating human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc We care deeply about the people that we work with and want to see everyone succeed Rajat Bhargava CEO <p> <p> <p> <p> Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud Please note JumpCloud is not accepting third party resumes at this time <p> <p> <p> <p> JumpCloud is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <p> <p> <p> <p> LIRemote BIRemote <p><p>
IT Support Specialist - Türkiye
Company: JumpCloud
Location: Other US Location
Posted May 01, 2024
The job posting is looking for an IT Support Specialist to help scale the company's growing employee base. The role involves handling IT support requests, creating accounts, and configuring hardware. The company is looking for a strong problem solver with a passion for technology and a customer-focused mindset.
Channel Account Manager - Germany
Company: JumpCloud
Location: Remote
Posted Apr 24, 2024
JumpCloud is a fast-growing company that helps IT teams and managed service providers manage user identities and devices. They are looking for a Channel Manager to establish a strong ecosystem of partners in Europe. The role involves identifying key partners, qualifying and signing new partners, and managing the overall partner relationship.
Channel Account Manager
Company: JumpCloud
Location: Germany
Posted Apr 25, 2024
JumpCloud, a remote-first company, is seeking a Channel Manager for Europe, focusing on the UK&I, North Germany, DACH, and France/Benelux regions. The role involves recruiting and onboarding new partners, managing business development plans, and generating sales opportunities. The ideal candidate should have experience selling technology solutions to SMBs, generating pipelines, and working with Salesforce.com. JumpCloud offers a fast-paced, SaaS-based environment with a focus on building connections and fostering a supportive team culture.