Jobs at ModSquad

289 open positions

Browse 344 current job openings at ModSquad. View positions with transparent salary information, job description sentiment analysis, and key phrase insights to help you make an informed career decision.

mod squad project Chromebook digital world expertise work moderate web content communities

Social Media Engagement Moderation (3696)

Company: ModSquad

Location: Other US Location

Posted Feb 22, 2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. ***Pay rates vary by client and are not negotiable. ModSquad is an Equal Opportunity Employer. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. Rates will be disclosed during the interview process. Please note: A Chromebook is not sufficient for ModSquad projects.

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Freelance Social Media Engagement - Travel Enthusiasts - French (3798)

Company: ModSquad

Location: Remote

Posted Apr 15, 2024

ModSquad has partnered with multiple toptier brandsclients across the globe and we need the best of the best in Engagement Moderation Do you have an Engagement Moderation background Do you enjoy workfromhome and flexible schedules ModSquad is seeking Mod Contractors to join our network If you want the chance to work gigs on the coolest of client projectsthen ModSquad is the place for you Our clients are strictly Top Tier whose product offerings and services are hip contemporary and very current You will instantly know who they are and very likely use them yourselves Their customers expect the best service and support and thats where we come in Our Mods bring super skills a positive attitude and a great vibe to project work every day Mods assist and guide customers to the right answers solve concerns and are the GPS for customers to understand and optimize the best use of a clients product or services Project gigs are available now and more are on the horizon Do you have a passion for travel Do you speak French Do you enjoy engaging with users on Social Media As a member of the social media engagement team you will help market the island of Ireland as an attractive holiday destination for people across the world through a worldclass marketing program and via multiple platforms Additionally you will inform engage and inspire potential visitors to Ireland through email community forums and social media We are primarily seeking individuals located in Ireland or France who are FrenchEnglish bilingual Project Hours Flexible but especially seeking candidates who are available for 510 hours per week weekend availability would be helpful Hourly Rate To be discussed in the interview phase Commitment 5 hours per week 90 days as needed Language Native French amp Professional English Note This is an independent contractor opportunity What We Are Looking For <ul><li>Candidates who love to travel<li> <li>Excellent writing skills grammar spelling punctuation in French and English<li> <li>Ability to communicate tone in a creative manner on social media <li> <li>An empathetic approach to handling sensitive situations with care<li> <li>Experience working with various social media channels including Facebook Twitter Youtube and Instagram<li> <li>Experience with proactive engagement across social media channels<li> <li>Experience with social media tools such as Conversocial would be a bonus <li> <li>Professional community and forum experience<li> <li>The ability to research and source relevant answers to questions in a timely manner <li> <li>Flexible availability and willingness to pick up extra shifts at short notice are a plus <li> <ul>WorkSpace Requirements <ul><li>Dedicated laptop or desktop computer with Windows 10 or above<li> <li>Willingness to install MSQ security software and 2FA app on the phone<li> <li>Webcam or smartphone capable of taking pictures<li> <ul>Whats In It For You <ul><li>The potential to work with some of the coolest clients around the world like the NFL Vimeo and Topps<li> <li>Flexible selfscheduling<li> <li>Access to Hot Gigs postings exclusive to the Mod Network<li> <li>Work from home<li> <li>Competitive hourly rate Discussed during your first interview<li> <li>Paid orientation<li> <ul> IMPORTANT Take your time and make sure you do a thorough job in completing your application Your responses should be grammatically correct punctuation capitalization spelling correct tense usage and comprehensive This will greatly increase the probability of scoring an interview Please note A Chromebook is not sufficient for ModSquad projects <div>Who is ModSquad<div> ModSquad is a global provider of managed digital engagement services Our 10000+ Mods chat with customers moderate web content manage communities and buzz in social media for many of the worlds coolest brands including the NFL Zendesk and Topps to name a few We bring companies closer to their customers than ever before From global enterprises to international agencies to hip new startups our clients have reaped the benefits of putting ModSquads expertise to work With experienced Mods available in 50+ languages in 70+ countries were your squad for the digital world ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Pay rates vary by client and are not negotiable Rates will be disclosed during the interview process Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement excludes individuals residing in California Colorado New York and Washington at this time

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fully remote opportunity world-class support proficient in German and English

Remote Customer Support - German - Music Streaming (3801)

Company: ModSquad

Location: Remote

Posted Apr 15, 2024

ModSquad is currently recruiting experienced Customer Support Representatives for a fully remote opportunity. The role involves providing world-class support to a top music streaming service in German. Applicants must be proficient in German and English, and pass language assessments. The role requires 40 hours per week for a 4-week orientation and nesting period, followed by daily production hours from 9 AM to 10 PM, including 8 hours on Saturdays or Sundays. ModSquad is a global provider of managed digital engagement services, working with brands like the NFL, Zendesk, and Topps. The company is an Equal Opportunity Employer.

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Customer Support - Tickets (3770)

Company: ModSquad

Location: Remote

Posted Mar 13, 2024

This exciting gaming project can be a good fit for you Do you enjoy multiplayer online roleplaying games Do you have game ticket support experience Do you enjoy information searching and have great attention to detail Do you love chatting with fellow gamers ModSquads client is a PC and Mobile game developer The USA team supports and develops their PC games Mods on this project will help players with any issues that they encounter concerning gameplay and tech support issues This will be done via tickets and the clients specific tools Project Hours All Times Pacific 247 24 hour shift increments Specifically seeking Daily 12 4 am 4 8 am 12 5 pm Hourly Rate To be discussed in the interview phase Language English Commitment 10 hours per week at least four on the weekend 90 days as needed What We Are Looking For <ul><li>Strong critical reading and thinking skills<li> <li>Attention to detail<li> <li>Logical deduction skills<li> <li>Creativity<li> <li>Patience<li> <li>Communication skills<li> <li>Adaptability for a quickpaced environment<li> <li>Ability to research<li> <li>Comfortable asking questions<li> <li>Gaming experience <li> <li>Good understanding of basic technical support<li> <ul> IMPORTANT Take your time and make sure you do a thorough job in completing your application Your responses should be grammatically correct and comprehensive This will greatly increase the probability of scoring an interview Please note A Chromebook is not sufficient for ModSquad projects Who is ModSquad ModSquad is a global provider of managed digital engagement services Our 10000+ Mods chat with customers moderate web content manage communities and buzz in social media for many of the worlds coolest brands including the NFL Zendesk and Topps to name a few We bring companies closer to their customers than ever before From global enterprises to international agencies to hip new startups our clients have reaped the benefits of putting ModSquads expertise to work With experienced Mods available in 50+ languages in 70+ countries were your squad for the digital world ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Pay rates vary by client and are not negotiable Rates will be disclosed during the interview process Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement excludes individuals residing in California Colorado New York and Washington at this time

View Details Apply on BuiltIn

Customer Support - Phones, Emails (3685)

Company: ModSquad

Location: Other US Location

Posted Feb 28, 2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. This is a temporary, seasonal contract, ending in June. ***Pay rates vary by client and are not negotiable. ModSquad is an Equal Opportunity Employer. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. ModSquad is a global provider of managed digital engagement services. Please note: A Chromebook is not sufficient for ModSquad projects.

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T2 Technical Customer Support (3874)

Company: ModSquad

Location: Other US Location

Posted Apr 24, 2024

ModSquad has partnered witha B2B ISP company We are looking for strong technical support allstars for this new client partnership As a Mod on this project youll be doing Tier 2 customer support via phone and email We will be answering calls and tickets as overnight support We will be troubleshooting internet outagesissues with the customer when they call in Project Hours All Times Pacific Monday Friday 7pm4am 24 hours on Weekends and all Holidays Hourly Rate To be discussed during the interview Commitment 15 hours per week 90 days as needed Orientation Begins May 13 2024 What We Are Looking For <ul><li>Ability to pick up technical issues quickly<li> <li>Troubleshoot following specific guidelines and procedures<li> <li>Very strong call control skills listen and understand the customer<li> <li>Excellent command of communication written and verbal<li> <li>An interest in high speed internet<li> <li>Ability to work solo throughout the night shift<li> <li>Bonus if youre familiar with Zendesk andor Dialpad<li> <ul> IMPORTANT Take your time and make sure you do a thorough job in completing your application Your responses should be grammatically correct and comprehensive This will greatly increase the probability of scoring an interview Please note A Chromebook is not sufficient for ModSquad projects ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Pay rates vary by client and are not negotiable Rates will be disclosed during the interview process workfromhome freelance remote modsquad wearethemods customersupport emailsupport Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement excludes individuals residing in California Colorado New York and Washington at this time

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top music streaming service fully remote opportunity 40 hours per week

Remote Customer Support - Indonesian - Music Streaming (3834)

Company: ModSquad

Location: Remote

Posted Apr 15, 2024

ModSquad is currently recruiting for a remote Customer Support Representative position with a top music streaming service. The role involves responding to customer inquiries in Indonesian and English, with a requirement to pass language assessments. The position is full-time, with orientation hours, nesting period, and production hours specified. The ideal candidate should have experience in providing web messaging support, be proficient in Indonesian and English, and have the necessary workspace requirements. ModSquad is an Equal Opportunity Employer.

View Details Apply on BuiltIn

Customer Support - Phones, Emails (3864)

Company: ModSquad

Location: Other US Location

Posted Apr 23, 2024

ModSquad has partnered with multiple top tier brandsclients across the globe and we need the best of the best in Customer Support Do you have a Support background Do you enjoy workfromhome and flexible schedules ModSquad is seeking Mod Contractors to join our network If you want the chance to work gigs on the coolest of client projects then ModSquad is the place for you Our clients are strictly Top Tier whose product offerings and services are hip contemporary and very current You will instantly know who they are and very likely use them yourselves Their customers expect the best service and support and thats where we come in Our Mods bring super skills a positive attitude and great vibe to project work everyday Mods assist and guide customers to the right answers solve concerns and are the GPS for customers to understand and optimize the best use of a clients product or services Project gigs available now and more are on the horizon ModSquad has partnered with our client whose software identifies property owners that are overpaying on their property taxes and uses automation to earn them reductions on their tax bills This is NOT a sales role but rather a warm answering service to customers inquiring about the clients services Mods will help in answering questions about the service and the signup process and providing updates on current account status via phone and email support This is a temporary seasonal contract ending in June Project Hours All Times Pacific Monday Friday 7 am 5 pm Hourly Pay Rate To be discussed in the interview phase Commitment 20 hours per week 90 days as needed Orientation Begins 42924 What We Are Looking For <ul><li>Pleasant phone voice<li> <li>Phone experience in a call center environment is preferred but not required<li> <li>Strong multitasking skills with a passion for research and learning new things each day<li> <li>Energetic and positive individuals that take pride in helping people find the best solution<li> <li>Familiarity with property tax or taxes in general is a bonus<li> <ul>WorkSpace Requirements <ul><li>Dedicated laptop or desktop computer with Windows 10 or above<li> <li>Quality headset<li> <li>Quiet workspace to take calls<li> <li>Willingness to install MSQ security software and 2FA app on the phone<li> <ul>Whats In It For You <ul><li>The potential to work with some of the coolest clients around the world like the NFL Vimeo and Topps <li> <li>Flexible selfscheduling<li> <li>Access to Hot Gigs postings exclusive to the Mod Network<li> <li>Work from home<li> <li>Competitive hourly rate Discussed during your first interview<li> <li>Paid orientation<li> <ul> IMPORTANT Take your time and make sure you do a thorough job in completing your application Your responses should be grammatically correct and comprehensive This will greatly increase the probability of scoring an interview Please note A Chromebook is not sufficient for ModSquad projects <div>Who is ModSquad<div> ModSquad is a global provider of managed digital engagement services Our 10000+ Mods chat with customers moderate web content manage communities and buzz in social media for many of the worlds coolest brands including the NFL Zendesk and Topps to name a few We bring companies closer to their customers than ever before From global enterprises to international agencies to hip new startups our clients have reaped the benefits of putting ModSquads expertise to work With experienced Mods available in 50+ languages in 70+ countries were your squad for the digital world ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Individual base pay depends on various factors in addition to primary work location such as complexity and responsibility of role job dutiesrequirements and relevant experience and skills Pay rates vary by client and are not negotiable Rates will be disclosed during the interview process

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Copywriter (3873)

Company: ModSquad

Location: Other US Location

Posted Apr 23, 2024

At ModSquad were not just building a content engine were crafting a beacon to magnetize demand and skyrocket revenue Our mission Transform visitors into devout readers convert readers into eager leads and evolve those leads into our most enthusiastic clients Youre not just writing youre wielding words to conjure traffic generate leads spark engagement and ultimately rain down revenue Youve got a wizardlike grasp on the alchemy of Content Marketing ROI turning educational content into a golden pathway that guides buyers from curiosity to solution with unparalleled elegance Organization Youll join forces directly under the sage demand generation alongside the guardians of product marketing and the champions of campaigns design and social media Youll closely collaborate with the sales and product teams to ensure your content spells bolster sales quests and product legends Salary To be discussed in the interview phase Language English Start Date June 3 2024 Key Responsibilities <ul><li>Inbound Content Mastery Develop a content program and roadmap that ensnares demand<li> <li>Idea Alchemy Host regular content brainstorms to distill months worth of content that doesnt just enable revenue it accelerates it<li> <li>Authority in Every Word Craft content that enlightens informs and solves the arcane mysteries of our buyers guiding them through their quest from start to finish<li> <li>Research and Insight Gathering Venture into the market wilderness conducting research and interviews to return with valuable treasures and real industry insights<li> <li>Versatile word crafting From short articles to full length eBooks and everything in between Tailor and morph content across channels including the web LinkedIn email and beyond<li> <li>SEO Sorcery Weave SEO spells to amplify content visibility and summon organic traffic<li> <li>Analytical Divination Peer into the metrics crystal ball to gauge contents ROI and tweak the spells for maximum potency<li> <li>Write clear fresh and attractive copy with a distinct voice articles ebooks case studies emails newsletters pillar pages and interactive content<li> <li>Execute copy projects from ideation to implementation<li> <ul>Who you are Insights to our Top Candidate <ul><li>Audience Whisperer You know our audiences deepest desires and how to speak directly to their soul making every word resonate with them<li> <li>Voice Shapeshifter You can match and amplify ModSquads distinctive voice ensuring our banner flies high and unmistakable in the content battlefield<li> <li>DataDriven Wizard Your content creation is guided by the stars data optimized for engagement and conversion<li> <li>Technomancer Familiar with the latest in content creation technologies and analytics without becoming a clone of every other mage out there<li> <li>Rapid Innovator Agile quick to adapt and iterate based on the ancient tomes of datadriven insights<li> <li>Master Storyteller Adept at weaving narratives that transport our audience captivating their minds and hearts<li> <ul>Requirements <ul><li>35 years of proven Experience as a copywriter or related role<li> <li>Bachelors degree or equivalent world experience marketing<li> <li>Demonstrable knowledge of online content strategy and creation<li> <li>35 years experience with eCommerce web experience and marketing automation<li> <li>Excellent writing editing proofreading and research skills<li> <li>Excellent timemanagement and organizational skills<li> <li>Highly familiar with digital customer experiences and the buyers journey<li> <ul> <div>About ModSquad<div> ModSquad has been reinventing the Customer Experience Services industry since 2007 Top brands around the globe turn to us for customer support content moderation trust and safety community management and social media services We work with startups and Fortune 500 companies and everything in between Our client list includes Spotify VSCO Vimeo Tourism Ireland and a ton of other companies we arent at liberty to talk about We support over 50 languages in more than 90 countries Were primarily a remote company so youve already seen ouryour office If you want to work with great people on cool projects for amazing brands youve come to the right place ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement unless otherwise specified excludes individuals residing in California Colorado New York and Washington at this time

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Lead Enterprise Applications Developer (3756)

Company: ModSquad

Location: Other US Location

Posted Mar 13, 2024

ModSquad is currently seeking an experienced Lead Enterprise Applications Developer to join us The Lead Enterprise Applications Developer will provide guidance to a small team of developers while also acting as an individual contributor on their own projects ModSquads development team is charged with developing custom applications that compliment our world class service offerings leveraging Artificial Intelligence wherever possible to increase the effectiveness of our Mods The team will also assist in automating processes and improving the user experience across all of our SaaS systems leveraging APIs and workflow automation tools wherever possible Their ultimate goal is to ensure as little manual effort is required on processes that can be safely and effectively automated leaving humans to do the important work that isnt so easily repeatable or logically understood by such processes Salary To be discussed in the interview phase Language English What you will do <ul><li>Work collaboratively with other members of the development team to develop test troubleshoot and maintain development projects<li> <li>Utilize Bubbleio for custom application development and Okta Workflows for integration and process automation efforts in addition to other tools and custom code as needed<li> <li>Work with vendors clients and internal teams to design test document and implement solutions on a multitude of internal and external systems<li> <li>Understand stakeholder stated and unstated needs to provide design and modify solutions to meet their expectations<li> <li>Participate in active discussions with the Enterprise Applications team at large to ensure all parties are aligned on desired results and current status<li> <li>Assist with identifying opportunities to improve all aspects of user experience and the companys scalability wherever possible<li> <ul>What We Are Looking For <ul><li>Bachelors degree in computer sciencea related discipline or the equivalent work experience and technical training<li> <li>5+ years of experience working with webbased architecture like HTML CSS Java J2EE JavaScript JSON and 3rd Party API Utilization<li> <li>2+ years of experience working with webapplication design user experience and interface utilizing but not limited to HTML CSS and other web development technologies<li> <li>Significant experience with Artificial Intelligence andor Machine Learning to include utilizing thirdparty services like OpenAI Google Contact Center AI or Amazon CCI<li> <li>Experience with low code development platforms Bubbleio and Okta Workflows a plus<li> <li>Experience with agile project management methodologies<li> <li>Experience in dynamic environments where technologies in use arent always controllable like client services a significant plus<li> <li>Excellent time management organizational and communication skills<li> <li>Strong sense of personal accountability and the ability to work independently<li> <li>High EQ and sense of humor are required<li> <ul> <div>About ModSquad<div> ModSquad has been reinventing the Customer Experience Services industry since 2007 Top brands around the globe turn to us for customer support content moderation trust and safety community management and social media services We work with startups and Fortune 500 companies and everything in between Our client list includes Spotify VSCO Vimeo Tourism Ireland and a ton of other companies we arent at liberty to talk about We support over 50 languages in more than 90 countries Were primarily a remote company so youve already seen ouryour office If you want to work with great people on cool projects for amazing brands youve come to the right place ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement unless otherwise specified excludes individuals residing in California Colorado New York and Washington at this time

View Details Apply on BuiltIn

Senior Enterprise Analytics Engineer (3734)

Company: ModSquad

Location: Other US Location

Posted Mar 12, 2024

ModSquad is currently seeking an experienced Senior Enterprise Analytics Engineer to join us The Senior Enterprise Analytics Engineer is a person with a passion for data and analysis who has significant experience architecting and utilizing data The role requires significant collaboration with departments across the business and particularly with the rest of the Enterprise Applications team As a Services company with a strong focus on technology and information security wed like to further harness the lessons weve learned in a modern SaaS world as a product we can offer to both new and existing clients Our clients have often adopted systems we utilize after observing their benefits through us so we strive to make sure we offer them the benefit of our experience in implementing and maintaining that technology Salary To be discussed in the interview phase Language English What you will do <ul><li>Drive the scope and effectiveness of the data and analysis function at ModSquad<li> <li>Ensure the Companys cloud data is centralized into a single data lake and modeled to support data analysis requirements from all functional groups of the Company<li> <li>Create a common data framework and glossary so that all company data can be analyzed in a unified manner<li> <li>Work with the product operations and executive management teams to create a data enabled user and client roadmap<li> <li>Collaborate with Sales Marketing and the Director of Technical consulting to support our external client base needs<li> <li>Create and execute a plan to develop and mature our ability to measure and optimize usage growth aligned with our user and client roadmap<li> <li>Ensure that all transactional systems can communicate with our modern data tech stack and that production data adheres to a unified data model<li> <li>Develop a roadmap for the data and analytics function that clearly defines ownership and responsibility between the central data function and the functional groups<li> <li>Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and endusers<li> <li>Build a multimodal service model that meets the nonhomogeneous needs of our functional groups Fullservice to SelfService and across our data stack<li> <li>Work with product operations and executive management to guide maintain a holistic vision of the future of data at ModSquad and help leadership plan for any changes in our data strategy or needs<li> <ul>What We Are Looking For <ul><li>Bachelors Degree or equivalent experience in a quantitative field such as math physics computer science statistics etc<li> <li>Minimum of 5 years experience in roles involving data architecture and practical use<li> <li>Experience with a high growth company using ondemand SaaS transactional systems<li> <li>Hands on experience with Python SQL and relational databases <li> <li>Significant experience with Snowflake<li> <li>Must have experience with modern analytic and data visualization tools such as Thoughtspot or Sigma<li> <li>Experience with one or more of CRM ERP HCM GTM and WFM analytics is highly desirable<li> <li>Share and work in accordance with our values<li> <li>Must be able to work in alignment with Americas time zones<li> <li>Excellent time management and organizational skills<li> <li>A real MacGyver when looking at solutions truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place<li> <li>Strong sense of personal accountability and the ability to work independently<li> <li>Ability to communicate expertly with and influence clients colleagues direct reports and crossfunctional stakeholders while working collaboratively<li> <li>High EQ and a sense of humor are required<li> <ul> <div>About ModSquad<div> ModSquad has been reinventing the Customer Experience Services industry since 2007 Top brands around the globe turn to us for customer support content moderation trust and safety community management and social media services We work with startups and Fortune 500 companies and everything in between Our client list includes Spotify VSCO Vimeo Tourism Ireland and a ton of other companies we arent at liberty to talk about We support over 50 languages in more than 90 countries Were primarily a remote company so youve already seen ouryour office If you want to work with great people on cool projects for amazing brands youve come to the right place ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Individual base pay or rate depends on various factors in addition to primary work location such as complexity and responsibility of role job or contract dutiesrequirements and relevant experience and skills Although we have opportunities across the globe this advertisement unless otherwise specified excludes individuals residing in California Colorado New York and Washington at this time

View Details Apply on BuiltIn

T1 Gaming Technical Support - APAC -Tickets (3776)

Company: ModSquad

Location: Remote

Posted Mar 14, 2024

ModSquad has partnered with multiple top tier brandsclients across the globe and we need the best of the best in Technical Customer Support Do you have a Tech Support background Do you enjoy workfromhome and flexible schedules ModSquad is seeking Mod Contractors to join our network If you want the chance to work gigs on the coolest of client projects then ModSquad is the place for you Our clients are strictly Top Tier whose product offerings and services are hip contemporary and very current You will instantly know who they are and very likely use them yourselves Their customers expect the best service and support and thats where we come in Our Mods bring super skills a positive attitude and great vibe to project work everyday Mods assist and guide customers to the right answers solve concerns and are the GPS for customers to understand and optimize the best use of a clients product or services Project gigs available now and more are on the horizon This is a great opportunity for a gaming technical wizard to be involved in a longterm competitiverate project Candidates who are willing to dedicate more hours to this project will be prioritized 3040 hours per week The successful candidate will be given a thorough orientation and several weeks of project shadowing will be provided at full pay both the orientation and shadowing Hours all times Pacific 3 am 6 pm PST Hourly Pay Rate To be discussed in the interview phase Commitment 20 hours per week 90 days Language English Ideal Skills Needed <ul><li>Available for at least 20 hours per week 8 of these hours are weekend mandatory<li> <li>Very strong attention to detail<li> <li>Looking for those who have robust knowledge of video gamevideo game culture with an interest in general pop culture<li> <li>QA experience<li> <li>Customer support experience<li> <li>Salesforce experience or other CRMs<li> <li>English fluency required language test will be required<li> <li>Any game developer history or asset creation is a plus<li> <ul>Computer Specs Requirements <ul><li>i7 Quad Core 30 GHz or higher<li> <li>32 GB RAM<li> <li>Nvidia 2080 or higher or equivalent<li> <li>500 GB+ Hard Drive Space<li> <li>Dual Monitors Highly Recommended<li> <li>Internet speed of at least 100 down and upload 20 minimum more suggested<li> <ul> IMPORTANT Take your time and make sure you do a thorough job in completing your application Your responses should be grammatically correct and comprehensive This will greatly increase the probability of scoring an interview Please note A Chromebook is not sufficient for ModSquad projects Who is ModSquad ModSquad is a global provider of managed digital engagement services Our 10000+ Mods chat with customers moderate web content manage communities and buzz in social media for many of the worlds coolest brands including the NFL Zendesk and Topps to name a few We bring companies closer to their customers than ever before From global enterprises to international agencies to hip new startups our clients have reaped the benefits of putting ModSquads expertise to work With experienced Mods available in 50+ languages in 70+ countries were your squad for the digital world ModSquad is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy gender national origin ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation Pay rates vary by client and are not negotiable Rates will be disclosed during the interview process

View Details Apply on BuiltIn

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