Jobs at Quickbase
494 open positions
Commercial Account Executive, Expand
Company: Quickbase
Location: Remote
Posted Nov 15, 2023
The Account Executive role involves working with Quickbase's existing customers to discover new uses for the platform and expand its reach within their organizations. The individual will manage a book of 50-70 accounts, generate revenue growth, and have a deep understanding of the product. Key responsibilities include managing inbound leads, delivering sales results, and collaborating with a virtual team. The ideal candidate should have 1-2+ years of technology sales experience, a solution selling ability, and a passion for technology. They should also be able to manage a sales pipeline, identify customer needs, and demonstrate strong communication skills.
Solutions Architect, PreSales
Company: Quickbase
Location: Remote
Posted Dec 21, 2023
The Role: The Presales Solutions Architect will be the senior technical resource, working with customers to build prototypes that solve complex technical problems. Responsibilities include assessing business requirements, building functional integrations, assisting with integration needs, diagnosing performance issues, and educating team members. Requirements: Technical experience in relational databases, SaaS solutions, and RESTful web services. Skills: Critical thinking, problem-solving, communication, technical and business acumen.
Executive Assistant
Company: Quickbase
Location: Boston, MA
Posted Dec 20, 2023
The Executive Assistant role involves partnering with C-level executives to manage their day-to-day tasks and long-term priorities. Key responsibilities include calendar management, project coordination, meeting organization, and communication facilitation. The ideal candidate should have 3+ years of executive administration experience, excellent communication skills, strong organizational abilities, and proficiency in Microsoft Office. A positive attitude and problem-solving skills are also required.
Senior Business Analyst
Company: Quickbase
Location: Remote
Posted Dec 16, 2023
What you'll do: · Partner closely with cross-functional GTM (go to market) teams on business requirements, data needs, supporting current processes and building new functionalities · You will work closely with Customer Success and Technical Support teams on supporting current processes and the journey to optimize current state within existing systems as well as implementing solutions on new systems · Lead requirement gathering sessions, prioritize requirements, collaborate with developers on design and implementation, and facilitate end-to-end execution of projects · Conduct gap analysis between applications and stated customer requirements, working alongside developers to estimate project impacts and provide solutions · Document existing business processes (As-Is), business requirements, and solution designs · Manage the day-to-day ticket queue while also contributing to the roadmap of upcoming initiatives · Support the implementation of new systems, migration of data, data synchronization across multiple systems · Writing test cases and supporting user acceptance testing (UAT) activities to ensure that business and system requirements are met · Assume the role of project manager as necessary to drive issue resolution and ensure project success · Delve into the interconnected systems within the Enterprise Business Systems ecosystem to ensure optimal functionality and data flow · Participate in RFPs and system evaluations · Make recommendations for process optimizations, system health and architecture · Analyze data, data flows, business processes, troubleshoot issues and partner with dev and business teams on optimized solutions You will have: · Relevant business analysis experience, with a strong understanding of how business and IT intersect · Salesforce experience as a Business Analyst or Administrator is required, demonstrating proficiency in Salesforce Sales Cloud and Support Cloud · Experience with other Salesforce apps is a nice to have · Experience with Customer success software such as Gainsight, Pardot/Salesforce account engagement or similar tools is highly preferable · Experience in SAAS (Software as a Service) business environment is highly preferable · Experience collaborating with go-to-market teams, customer success, technical support is highly advantageous · Experience with implementation initiatives, migration of systems and data will be advantageous · Experience with Quickbase is a plus · Excellent interpersonal skills, including exceptional verbal and written communication · The ability to communicate effectively at all levels of the organization, both with business and technical peers · A bachelor's degree (BA/BS) in Computer Science, Management Information Systems (MIS), or a related technical field This role requires a dynamic individual who can bridge the gap between business needs and technical solutions, with a focus on Salesforce expertise, passion to lean across on other supporting systems an overall commitment to improving the efficiency and effectiveness of enterprise systems. You will be the liaison between Business and IT on enterprise system initiatives. Reporting to our Director of Enterprise Enablement, you will play a key role on the Enterprise Business Systems team.
Director of Enablement Services
Company: Quickbase
Location: Remote
Posted Dec 02, 2023
Collaborate with sales and customer success teams to identify opportunities for upselling or cross-selling services, including Customer Success Qualified Leads Ensure sound Profit Center margin by managing strong revenue recognition, tight cost control, high resource utilization and solid capacity management Reporting and Analytics: Generate regular reports on project performance, resource utilization, and client satisfaction Work with our CS Operations team to build and monitor KPI and Dashboard Reporting that will enhance our ability to run our Services Profit Center Use data-driven insights to make informed decisions and drive improvements Education: Bachelor's degree in a relevant field (MBA or equivalent is a plus) Experience: Proven experience (8+ years) in a leadership role within professional services for a software company Demonstrated success in managing teams and delivering application development projects Proven ability to motivate and coach others to achieve Skills: Strong understanding of software development methodologies and technologies, including both Waterfall and Agile (PMP or Scrum Master a plus) Strong background in Process Improvement (Lean – Six Sigma a plus) Strong Change Agent and Champion who understand organizational change dynamics Platform as a Service Development Experience a plus (Quickbase Development Experience a big plus) Travel Required: Yes: but infrequent 1-2 short trips per Quarter Supervisory Position: Yes: this role is part of the Senior Leadership Team Key Responsibilities: Leadership and Team Management: Lead, mentor, and inspire a high-performing team of project managers, consultants, and other professionals within the Customer Success Services department Establish clear objectives, performance metrics, and development plans for team members to both perform well and grow professionally Foster a collaborative and inclusive work environment that encourages innovation, diversity of ideas and continuous improvement Project/Engagement Delivery: Oversee the end-to-end delivery of software implementation engagements, ensuring they are completed on time, within scope, and within budget with a high degree of Customer Satisfaction (CSAT) Collaborate with project and resource managers to allocate resources effectively and optimize project workflows Identify and mitigate project/engagement risks, proactively resolving issues as they arise Client Engagement: Cultivate strong, long-lasting relationships with key clients, understanding their unique business needs and objectives Act as a trusted advisor to clients, providing strategic guidance on how our software solutions can address their challenges and drive value Help de-escalate low CSAT with Customer peers, working within our CS team and Sales to find win-win outcomes and deliver on our commitments Process Improvement: Continuously assess and improve service delivery processes and methodologies to enhance efficiency and effectiveness Implement best practices and industry standards to ensure the highest level of service quality Work with our CS Operations team to acquire/develop the tools needed to support and enable process improvement and adoption of new methodologies and procedure Budget and Resource Management: Develop and manage the professional services budget, ensuring resource allocation aligns with capacity and client demands. This key leadership position will be responsible for managing a team of skilled professionals across a wide variety of professional Service Offerings including: · Enablement Services – Designed to teach and coach our clients thru co-development based training in order for them to deliver positive outcomes and value, while learning to be self-supportive · Managed Services - Designed to help our clients build and maintain healthy Quickbase ecosystems You will also oversee every aspect of services delivery to include: · Driving Solid financial performance · Leading a culture of continuous process improvement · Delivering clear outcomes and strong value for our customers · Fostering strong client relationships The Director will collaborate closely with Sales, Solution Consulting, CAG, Product Development, Customer Education and other Customer Success teams to ensure a seamless and exceptional customer experience. Position Overview: You will play a pivotal role in ensuring the successful delivery of Quickbase Enablement and Application Solutions to our clients. As we continue to expand our global footprint, we are seeking a dynamic and experienced Director of Enablement Services to lead and optimize our enablement professional services operation within our Customer Success Department. Our cutting-edge Platform as a Service is designed to streamline operations, enhance efficiency, and drive growth for our clients across a wide range of Functional Use-Cases and Industry Verticals. Job Title: Director of Enablement Services Location: Headquartered in Boston MA, Remote/Hybrid work acceptable About Us: Quickbase is a leading software company dedicated to providing innovative solutions that empower businesses to drive growth and efficiency via Dynamic Work Management.
Manager, Commercial Sales
Company: Quickbase
Location: Boston, MA
Posted Dec 02, 2023
Responsibilities: Lead a team of geographically mapped Account Executives that prospect for new business in the Commercial segment Build and lead a strong team of sales professionals to provide an exceptional customer experience and achieve revenue goals Directly support front-line sales professionals to teach, mentor, coach and drive the sales process Conduct calibration sessions and deliver reviews regarding performance expectations, initiative prioritizations and goals/results Create a productive, high-energy and achievement-oriented team environment Identify, analyze, and implement process improvements and effectively communicate and lead change management initiatives Exceed assigned quarterly/annual sales quotas and growth targets Build a 12-month rolling pipeline by coaching Sales professionals to develop their territory, creating opportunities and converting any inbound leads that come in to the segment Work cross functionally to advocate on behalf of both customers and sales professionals needs with internal teams including marketing, product, and customer success Successfully drive adoption of processes and key metrics that improve performance Reinforce formal sales processes and methodologies Demonstrate deep technical understanding of the Quickbase product, the PaaS market, as well as SaaS sales models Partner closely with marketing to ensure teams are communicating the correct message, strategize new ways of capturing customer leads, and develop content for all stages of sales cycle Desired Skills and Experience: 2+ years of sales leadership, including direct experience building and leading data-driven sales teams and determining GTM strategy for the segment 3+ years of individual contributor quota-carrying SaaS experience and demonstrated history of meeting and exceeding revenue targets Experience hiring and leading high-performing Sales teams Demonstrated success driving adoption of sales processes and key metrics Bachelor's Degree preferred but not required This is a great opportunity to not only lead a new business sales team, but also help scale and provide leadership for our Boston office. Based in our Boston, MA office and reporting to a VP, Commercial New Business, you'll manage a team of Account Executives responsible for generating new business within our Commercial segment. You'll also be a part of the growing Boston office and help lead business initiatives and create a positive work environment where employees feel connected and empowered. Position Overview:Join the Quickbase Sales organization as a Manager of Commercial Accounts.
Sales Development Representative
Company: Quickbase
Location: Boston, MA
Posted Nov 13, 2023
Quickbase is seeking Sales Development Representatives in Boston to identify and qualify outbound opportunities. The role involves making calls to prospects, delivering the company's value proposition, and achieving daily, weekly, and monthly pipeline goals. Successful candidates will possess strong business relationship skills and have a desire to compete and win. The position offers growth and visibility across the organization. Bonus points for relevant experience and familiarity with sales engagement and prospecting tools.
Customer Advocacy Program Manager
Company: Quickbase
Location: Remote
Posted Dec 16, 2023
In this role you will be responsible for: Management of our customer advocacy program – determining strategies and tactics to use to recruit advocates as well as drive engagement and participation, based on metrics and business needs Oversight and administration of "Influtitive", our advocacy tech platform, to support advocate identification and engagement of customer advocates Management of our customer reference program – recruiting, identifying and securing customers to participate as customer references to support sales or existing customers Supporting the team to secure customers to participate in market research, content marketing, success stories, video testimonials, media opportunities, analyst references, and speaking engagements Monitoring the effectiveness of these initiatives based on quantitative and qualitative data to determine areas for continuous improvement to drive program excellence Participating in planning for other client engagement and advocacy activities, such as customer involvement at our annual conference, executive engagement programs, and working with customers to share their successes publicly You have: 2-4 years in customer marketing/community platform management Experience with Influitive Experience managing an advocacy and reference program with proven results Experience building impactful, mutually beneficial relationships with customers Solution oriented problem-solving skills – you don't find problems; you find solutions and are comfortable pivoting if necessary In this role, you will be responsible for managing and growing an engaged customer advocacy and reference program. This program will nurture and support our customer advocates while also providing timely and relevant sales references as well as identifying impactful customer stories, insight and feedback in support of sales and marketing activities. Position Overview: We are seeking an experienced Advocacy Program Manager to join our growing Customer Advocacy team. Our team operates in a "yes, and" ethos, believing that the path to greatness is getting better every day. At Quickbase, we believe in a "win together" which fosters both collaboration and a strong sense of belonging and inclusiveness. Our company, our market and our customers are growing fast. Our leaders set high standards while leading with empathy and compassion. This means all Quickbase employees are engaged in interesting challenges - learning fast, trying new things and striving to do the best work of their life. The Team: At Quickbase, we believe that exceptional employees are the key not only to our success, but also our customers' success.
Manager, Solutions Consulting
Company: Quickbase
Location: Remote
Posted Mar 02, 2024
The role involves leading a team of Solutions Consultants, partnering with sales leaders, and driving bookings. Responsibilities include hiring, training, and mentoring team members, establishing relationships with stakeholders, and providing product insights. The ideal candidate has strong leadership skills, experience in coaching and training, and a track record of growing relationships at all levels.
Manager, Quote-to-Cash Operations
Company: Quickbase
Location: Boston, MA
Posted Dec 17, 2023
The Order Management Manager will report to the Director of Revenue Operations and be a key partner to the business, working closely with Sales, Deal Desk, and Legal teams. The role involves ensuring detail-oriented review of quotes and order forms, performing monthly reporting, managing the team, and proposing solutions to improve processes. The ideal candidate should have a Bachelor's degree in Business, at least 3 years of relevant experience in Order Management, and strong communication skills.
Customer Success Consultant
Company: Quickbase
Location: Remote
Posted Dec 02, 2023
Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base. Win Together: Work cross-functionally with the appropriate internal teams to support your customers. Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are using Quickbase, identify opportunities to improve their value of the service, and set them on the path to success. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor. Qualifications: BS degree highly preferred 4+ years in a customer facing role preferred Project management skills Bonus Qualifications: Prior Quickbase app-building or administration experience Experience supporting SaaS or other complex IT projects within large enterprises Business process, data modeling and workflow experience Familiarity with Javascript, relational databases and APIs Hands-on advanced knowledge of Quickbase CAPM or PMP Certification Flexibility for travel (approximately 20%) Innovate for success: Leverage your internal drive for continuous professional improvement through collaboration to develop strategies, tactics, and playbooks designed to improve retention and accelerate growth. Cultivate relationships with several key stakeholders in a variety of roles. Partner with the customer and account team to develop a blueprint for success, aligning goals to solutions built on the Quickbase platform and / or relevant service offerings; presenting best practices to strengthen their adoption of Quickbase. Responsibilities: Drive Account Growth and Retention: Work with "at risk" and "high growth" customers to achieve the best outcomes with Quickbase; from goal setting and planning to application building, governance, performance & scale, and deployment.
Commercial Account Executive, Expand
Company: Quickbase
Location: Remote
Posted Dec 23, 2023
Qualifications: 1-2+ years of technology/software sales experience preferred Demonstrated ability to solution sell Eager to learn and have a passion for technology Meeting or exceeding current quotas High performer with a commitment to succeed Demonstrated ability to work in a fast-paced environment Able to demonstrate deep understanding and provide examples of how you have managed a sales pipeline efficiently and effectively Ability to ask the questions relevant to that prospect to uncover needs and qualify opportunities Experience actively managing and cultivating a sales pipeline, including multiple opportunities at various stages, including cross-sell, up-sell, renewals and new business Ability to identify and address the prospect's needs and/or connect the prospect with the appropriate resource to meet their needs Technical acumen: can learn to demonstrate a moderately technical product to prospects Demonstrates strong attention to detail Strong verbal and written communication Demonstrated ability to utilize a sales methodology in customer engagements, for example Sandler, preferred. Actively defend and renew existing business subscriptions Understand product and set appropriate expectations with the customer Actively make sales calls, manage a pipeline of opportunities and leads and achieve KPIs that drive business results. Align sales presentations/ demonstrations with customer needs You will identify and understand the customer's business requirements/ problems and recommend Quickbase as appropriate Responsible for creating and executing prospecting campaigns to create demand within your book of business. in the Quickbase Commercial segment (Under 1,000 employees) You will deliver sales results, provide high quality customer interactions, and effectively manage sales opportunities primarily made through inbound telephone sales activities Follow-up on marketing and partner generated leads for a particular geography based on lead scoring You will also work collaboratively with a virtual team including Lead Development Reps, Customer Solution Engineers, Customer Care & 3rd party Solution Providers to support the customer. BA or BS preferred We use a consultative sales approach that works to align a customer's need with the product capability.Responsibilities: You will manage a book of roughly 50 - 70 accounts and inbound leads including upgrades, renewals, cross sells, etc. You will generate revenue growth in a territory/book of business while having an in-depth working knowledge of the product. As an Account Executive, you will be responsible for working with Quickbase existing customers to help them find new ways to use the platform and expose Quickbase to more people within their organizations.