Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sales Development Representative

Company: Uptempo

Location: USA

Posted Oct 07, 2024

Uptempo is looking for a Sales Development Representative to join their team. The role involves contacting and connecting with prospective customers, managing inbound inquiries, and leveraging research and tools to connect with prospects daily. The ideal candidate is a self-starter with strong interpersonal skills, ability to learn new technology, and excellent researching and problem-solving skills.

Operations Marketing Coordinator

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is for an Operations Marketing Coordinator role in a growing startup. The job involves coordinating marketing campaigns, collaborating with cross-functional teams, and maintaining the marketing calendar. The ideal candidate should have a bachelor's degree in marketing or a related field, 3+ years of experience in marketing or operations, and strong organizational and project management skills.

Director - Engineering

Company: Bezos Academy

Location: USA

Posted Oct 07, 2024

The job posting is for a Director of Engineering at Bezos Academy, responsible for creating life-changing technology for teachers and children. The role requires a track record of upleveling first-generation products, delivering scalable and maintainable solutions, and being an influential contributor to the organization.

Account Executive - Mid Market Agency Growth

Company: Sprout Social

Location: USA

Posted Oct 07, 2024

Sprout Social is looking for an Account Executive to join their Agency Sales team. The role involves prospecting, developing, and closing new business within the agency segment. The company offers a competitive salary, benefits, and opportunities for growth and development.

Principal Product Manager - New Products

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people. The company is looking for a Principal Product Manager to lead a small team in exploring and bringing new concepts to life.

Full Stack Engineer

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

The job posting is for a team lead position in a collaborative and dynamic team, responsible for developing and enhancing systems, engaging with stakeholders, and guiding the team. The ideal candidate has significant experience with Django, Redis, RabbitMQ, and Postgres, and proficiency in Vuejs, Nuxtjs, and React. The pay range is $160,000 to $230,000.

Senior Staff Product Designer - New Products

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The text describes Mozilla Corporation's mission to make the internet better for people, its focus on diverse areas, and its commitment to diversity, equity, inclusion, and belonging. It also highlights the company's values and benefits.

Manager - Open Source Community Programs

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The job posting is for a Manager Community Programs role at MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation. The company is looking for a seasoned professional with experience in building and managing technical communities. The role involves developing and implementing strategies for community growth, engagement, and retention, as well as leading and mentoring a team.

Associate Creative Director

Company: Futurhealth

Location: USA

Posted Oct 07, 2024

FuturHealth is seeking an Associate Creative Director to join their dynamic Creative team. The role involves developing creative performance marketing strategies, collaborating with cross-functional teams, and managing relationships with external agencies.

Trust & Safety Policy - Intellectual Property Senior Policy Specialist

Company: Reddit

Location: USA

Posted Oct 07, 2024

Reddit is looking for an experienced Intellectual Property Senior Policy Specialist to support their Trust and Safety Policy team. The team focuses on protecting the expression rights, safety, and private information of communities and users across Reddit. The ideal candidate will have 4+ years of experience handling global legal requests regarding intellectual property issues, be a critical thinker, and have strong analytical skills.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: USA

Posted Oct 07, 2024

The job description is for a Lead Fraud Operations Analyst who will design and lead Apollos fraud operations program. The ideal candidate will have experience building fraud operations programs, measuring impact, and demonstrating effective communication and prioritization skills.

Customer Success Manager - High Touch

Company: Apollo.io

Location: USA

Posted Oct 07, 2024

The job description is looking for a High Touch Customer Success Manager to manage a book of business with high potential for expansion and product adoption. The role requires proactive communication, customer education, and risk management, with a focus on driving incremental product line adoption and achieving adoption NRR and activity targets.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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