Customer Service Jobs in USA

485,739 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Vice President, Product Management, Equity Management

Company: insightsoftware

Location: USA

Posted Nov 22, 2024

The job description is for a Vice President of Product Management Equity Management at insightsoftware. The role involves driving the product vision and strategy for the Equity Management Product Pillar, overseeing the entire product lifecycle, and accelerating the growth of current and future products.

Associate Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for an Associate Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role involves performing administrative and support activities to facilitate the efficient operation of the organization.

Technical Writer

Company: LINQ

Location: USA

Posted Nov 22, 2024

The company LINQ is a national innovative software company that provides solutions for K12 education administration. They are looking for a Tech Writer to join their Documentation and eLearning Services team. The role involves creating user-friendly documentation, collaborating with product teams, and supporting quality assurance.

Senior Essential Document Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Senior Essential Document Specialist to join one of their partner companies. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Principal Communication Designer

Company: Twilio

Location: USA

Posted Nov 23, 2024

Twilio is hiring a Principal Communication Designer to elevate executive communications and shape the company's transformation narrative. The role requires 10+ years of experience in communication design, visual storytelling, and graphic design, with a focus on working with executive leadership teams and managing complex design projects.

Senior Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Senior Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Senior Agreement Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Senior Agreement Specialist to join a large pharmaceutical company in the USA. The role involves drafting and negotiating contracts, providing guidance and support, and collaborating with cross-functional teams.

Sr People Services Delivery Manager

Company: Turnitin, LLC

Location: USA

Posted Nov 22, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The job description for the Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and procedures.

Senior Payment Coordinator

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Senior Payment Coordinator to join a large pharmaceutical company in the USA. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Customer Support Engineer

Company: DTEN

Location: USA

Posted Nov 23, 2024

DTEN is a developer of enterprise collaboration solutions that is looking for a seasoned Customer Support Engineer to provide technical support and resolve complex problems. The ideal candidate will have a customer-centric approach, be able to explain complex issues in simple terms, and have a passion for helping customers.

Grant Writer

Company: Magnet Forensics

Location: USA

Posted Nov 23, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a skilled Grant Writer to identify and procure grant awards for public safety customers.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages