Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Technical Risk & Payments Fraud Analyst

Company: Scribd

Location: USA

Posted Aug 24, 2024

Scribd is seeking a Technical Risk and Payments Fraud Analyst to join their Risk Operations team. The ideal candidate will have a strong background in online card-not-present payments fraud detection and SQL-based investigations and analysis. The role requires sharp analytical skills, a curious mind, and the ability to think several steps ahead of potential threats.

Senior Data Analyst

Company: Sprout Social

Location: USA

Posted Aug 24, 2024

Sprout Social is looking to hire a Senior Data Analyst to the Finance team. The role involves analyzing business performance, developing metrics and dashboards, and collaborating with cross-functional teams. The ideal candidate has strong expertise in SQL and data visualization, and experience in the SaaS industry or working with subscription revenue business models.

Engineering Manager

Company: Sprout Social

Location: USA

Posted Aug 24, 2024

Sprout Social is looking for an Engineering Manager to join their Engineering team. The role involves leading a high-functioning team, leveraging experience in building scalable software systems, and growing the team by example. The company offers a range of benefits, including insurance, flexible paid time off, and ongoing education and development opportunities.

Support Lead

Company: Warp

Location: USA

Posted Aug 24, 2024

Warp is hiring a Support Lead to build a world-class support team. The role involves providing outstanding support to users, surfacing user feedback, and defining support processes and tooling. The ideal candidate has great fundamentals, excellent debugging skills, and strong customer-facing skills.

Personalized Support Manager

Company: Twilio

Location: USA

Posted Aug 24, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Personalized Support Manager to lead a team of Technical Account Managers and manage customer accounts. The role requires experience in a support or operations team, emotional intelligence, and ability to lead a team.

Product Marketing Manager - Payments

Company: Xero

Location: USA

Posted Aug 24, 2024

The job posting is for a Product Marketing Lead at Xero, a company that aims to make life better for small businesses and their advisors. The role involves leading payments growth hacking and in-product marketing, driving payments attach and usage, and developing targeted messaging and offers. The ideal candidate has strong product marketing or marketing experience, preferably in a SaaS organization, and is able to think strategically, work independently, and effectively in a fast-paced environment.

Engineering Manager - Public APIs

Company: Workiva

Location: USA

Posted Aug 24, 2024

The job description is for an Engineering Manager at Workiva, leading an agile product development team, providing technical guidance, and fostering a supportive environment. The role involves leadership, talent management, quality assurance, risk management, planning, sustainability, delivery schedule, representation, best practices, team performance development, and recruitment.

Growth Marketing Manager

Company: Twilio

Location: USA

Posted Aug 24, 2024

Twilio is seeking a Growth Marketing Manager to lead and optimize marketing programs across the entire customer lifecycle. The role requires a strong expertise in designing and executing omnichannel marketing programs, excellent analytical skills, and exceptional project management skills.

Didactic Pathophysiology BSN Online Visiting Professor

Company: Adtalem Global Education

Location: USA

Posted Aug 24, 2024

Chamberlain University is seeking faculty candidates for future sessions in the following specialties. The job description includes implementing the college's philosophy, curriculum, and program outcomes through clinical teaching and service.

Senior Vice President of Global Talent

Company: Pax8

Location: USA

Posted Aug 24, 2024

Pax8 is seeking a Senior Vice President of Global Talent to lead the company's transformation into a product-led technology powerhouse. The successful candidate will have substantial experience in strategic talent management and a proven track record of delivering results. The role requires a commitment to embodying Pax8's principles and behaviors, including compassionate candor, seeking to understand, and driven by passion.

Account Manager - SMB

Company: 1Password

Location: USA

Posted Aug 24, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for an accomplished SMB Account Manager to manage a diverse book of business and drive growth in Annual Recurring Revenue. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

Technical Product Manager - Mobile App Performance Optimization

Company: StackAdapt

Location: USA

Posted Aug 24, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are seeking a Technical Account Manager to lead their mobile channel initiative. The ideal candidate will be deeply technical and data-driven, possessing a strong ability to collaborate across engineering, data science, and product management teams.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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