Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Performance Improvement Engineer

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 30, 2024

Steel Point Solutions is seeking a Performance Improvement Engineer to join their Navy team. The role involves developing, deploying, and executing problem-solving and process improvement training that aligns with organizational goals. The required qualifications include a Secret Clearance, a Bachelor's degree in a relevant field, and at least 3+ years of experience in data analytics, process improvement, strategic planning, and program design. The company offers a comprehensive benefits package and the salary range is $135,000 - $166,000 USD.

Finance and Contract Support Specialist

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 30, 2024

Link Solutions Inc is a company that provides reliable and effective Information Technology services to government clients. They offer a range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. The company is quality and compliance-focused, with certifications such as ISO 9001:2008, ISO 20000:2018, and ISO 27001:2013. The job description involves contract administration and staff accountant support duties, as well as financial management. The qualifications required include a Bachelor's degree in Finance or Accounting, or at least 5 years of hands-on experience supporting small or medium-sized business finance and accounting operations for US Government Contractors. The company is an Equal Opportunity Employer and participates in the EVerify Employment Verification Program.

Threat Detection Engineer SME

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Dec 31, 2024

Gray Tier Technologies is seeking a Threat Detection Engineer for a new customer on a highly visible and strategic Cybersecurity Task Order. The Threat Detection Engineer will be responsible for capturing use cases from subscribers or other team members and developing correlation rules, utilizing knowledge of latest threats and attack vectors to develop Splunk correlation rules for continuous monitoring, developing manage and maintain Splunk data models, reviewing logs to determine if relevant data is present to accelerate against data models to work with existing use cases, developing custom regex to create custom knowledge objects, developing custom SPL using macros lookups etc and network security signatures such as SNORT and YARA, developing custom dashboards and reports for customer stakeholders, training and mentoring junior staff. Basic qualifications include a Bachelor's Degree in Computer Science Engineering Information Technology Cybersecurity or related field and at least eight years of experience in incident detection and response malware analysis or cyber forensics. Preferred qualifications include Top Secret clearance, experience with cloud security monitoring and familiar with cloud threat landscape, completed Splunk Advanced Searching and Reporting training, and experience developing custom scripts using Python.

Legal Administrative Assistant

Company: Crowell & Moring

Location: Washington DC

Posted Dec 31, 2024

The job description is for a Legal Administrative Assistant position at Crowell amp Moring LLP. The role involves providing entry-level administrative support and customer service to attorneys, legal secretaries, and assigned practice groups. The assistant will be responsible for greeting callers, receiving and screening telephone calls, inputting and finalizing attorney time into the timekeeping system, preparing travel and expense reimbursements, and performing other administrative tasks.

Senior Consultant - SHAREPOINT DEVELOPER (POWER APPS, POWER AUTOMATE, AND AGILE DEVELOPMENT)

Company: Dynamo Technologies

Location: Washington DC

Posted Dec 30, 2024

Dynamo is seeking a highly skilled SharePoint Developer with expertise in Power Apps, Power Automate, Azure SQL, and Agile Development methodologies. The role involves designing, developing, and maintaining advanced SharePoint solutions, Power Apps applications, Power Automate flows, and SharePoint-based collaboration tools. The Developer will work closely with stakeholders, conduct thorough testing and optimization, and provide training and support to end-users.

Staff Accountant - Junior Level

Company: Global Guardian

Location: Washington DC

Posted Dec 30, 2024

Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals. With 24/7 Operations Centers in Charlotte, NC and McLean, VA, they identify, monitor, and respond to threats and emergencies worldwide. Their world-class professionals have extensive experience in intelligence community, military special operations, and federal law enforcement. They offer employees growth opportunities and have managed crises in the worst environments.

Process Improvement Analyst

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 30, 2024

Steel Point Solutions is seeking a Performance Improvement Analyst to support Navy P2P and NPIER initiatives. The role involves developing a process to assess effectiveness, coordinating and collecting command status, and utilizing surveys to gather feedback. Required qualifications include a Secret Clearance, Bachelor's degree, at least five years of experience, and proficiency in higher level analytics. The company offers a comprehensive benefits package and the salary range is $80,000 - $111,000 USD.

Systems Engineer

Company: Nexxen

Location: Washington DC

Posted Dec 30, 2024

Nexxen is a company that empowers advertisers, agencies, publishers, and broadcasters to utilize data and advanced TV in meaningful ways. They offer a flexible and unified technology stack, including a demand-side platform (DSP) and supply-side platform (SSP) with the Nexxen Data Platform at its core. The company has a global footprint and values diversity, inclusivity, and collaboration. They prioritize customer needs, continuous improvement, and innovation. The Engineering team in Northern Virginia is looking for a Systems Engineer with experience in large-scale Linux environments, excellent troubleshooting skills, and familiarity with configuration management tools like Ansible. The role offers a minimum and maximum full-time annual base salary of $120,000 - $150,000, depending on various factors.

Sr. Risk Associate

Company: Capital One

Location: Washington DC

Posted Dec 30, 2024

The text describes a role within Capital One's Corporate Integrity department, focusing on Anti-Bribery and Anti-Corruption (ABAC) compliance. The Sr Risk Associate is responsible for managing the company's enterprise-wide ABAC compliance program, including FCPA, BBA, and other similar laws. They will apply risk management processes, manage third-party suppliers, and collaborate with business partners. The role also involves providing oversight and guidance on ABAC risks, maintaining subject matter awareness, and assisting in preparing decks and materials for leadership. Basic qualifications include a bachelor's degree and at least one year of risk compliance experience. Preferred qualifications include experience with FCPA, BBA, and data tools like Microsoft Excel and Google Sheets.

Reconciliation Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 30, 2024

Hive Group is seeking a Reconciliation Specialist with 4+ years of federal contracting experience to support and contract and compliance reporting for a private industry client. The ideal candidate should have a great attitude, keen eye for detail, and be willing to think outside the box in a fast-paced environment. Experience with government contracts and finance is highly desired. The position involves supporting postaward contract management, interface with corporate business functional teams, and ensuring compliance with all company and government regulations.

Senior Strategist, Partnership

Company: ATPCO

Location: Washington DC

Posted Dec 30, 2024

ATPCO is a foundation for flight shopping, providing pricing and retailing data tools and services to airlines, global distribution systems, sales channels, and technology companies. They link the airline community together, collaborating to develop industry standards and end-to-end technology solutions. ATPCO's solutions work seamlessly across existing, new, and evolving technologies and methods. They have been supporting air travel for over 55 years and are seeking a Senior Strategist Partnerships to expand their partnership portfolio and grow technical and commercial capabilities.

Storage Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 31, 2024

BAE Systems is seeking a senior-level Storage SANNAS systems integration engineer with extensive experience in Cloud Storage and SANNAS engineering. The position requires living near Washington DC and working on-site at least once a week. Required education includes a bachelor's degree in a technical engineering or scientific field and ITIL Foundations certification. The job offers a full-time salary range of $126,610 to $215,270 and various employee benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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