Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Marketing Strategy and Analytics Specialist (Hybrid)

Company: ICF

Location: Washington DC

Posted Dec 25, 2024

The job posting is for a Marketing Strategy and Analytics Specialist position at ICF, a global advisory and technology services provider. The role involves developing and executing fact-based reporting and analysis on marketing campaigns, preparing detailed performance reports, collecting and analyzing marketing data, supporting conversion optimization strategies, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree, 2+ years of experience in marketing analytics, and skills in data visualization, reporting, and project management.

Splunk SOAR Engineer - TS/SCI with FS Poly | McLean, VA

Company: Optiv

Location: Washington DC

Posted Dec 25, 2024

The text describes a role for a Splunk SOAR Engineer at Optiv + ClearSharks. The role involves delivering success for customers, developing corporate strategy, training and fine-tuning skills, managing team members, engaging in engagement delivery, and automating issue resolution. The ideal candidate should have an active TSSCI clearance, proven experience with Splunk SOAR, strong background in developing and maintaining automation playbooks and scripts, security certification, experience operating in classified environments, and robust understanding of identity SIEM cybersecurity and infrastructure concepts. The role also requires strong interpersonal skills, ability to work collaboratively in a team, and experience leading an engineering team.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 25, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Senior Product Manager, Artificial Intelligence

Company: Rapid7

Location: Washington DC

Posted Dec 25, 2024

Rapid7's AI Centre of Excellence is seeking an experienced AI-focused product manager to lead the development of large-scale enterprise-grade solutions. The role involves managing the entire product lifecycle, partnering with cross-functional teams, and ensuring alignment with Rapid7's compliance and governance policies. The ideal candidate has 4+ years of product management experience, including LeadPrincipal level roles, and a deep understanding of AI/ML concepts, markets, and practices.

Conflicts Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 25, 2024

The text describes a job opening for a Conflicts Analyst at Hogan Lovells. The role involves identifying and resolving conflict of interest issues, working closely with the Ethics Committee, attorneys, and administration. Successful candidates should have relevant experience, strong organizational skills, and the ability to work under pressure. The annualized salary range is $65,000 to $88,000 depending on experience.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 25, 2024

CACI is seeking a Network Engineer with at least 7 years of experience in Cisco Firewalls, Palo Alto Firewalls, Cisco Wireless Technologies, Networking monitoring solutions, and Cloud Service Providers like AWS, Azure, and GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science or a related discipline, or a PhD. The position offers a competitive salary range of $94,400 to $198,300.

Sales and Design Consultant

Company: California Closets BC

Location: Washington DC

Posted Dec 25, 2024

California Closets is a company that specializes in custom organizational solutions and exceptional service. They believe that home should be a source of creativity, comfort, and connection. The Sales and Design Consultant role is crucial to delivering highly personalized whole-home design solutions and exceptional service. The company offers a fun, creative, and inclusive work environment, a generous compensation package, health insurance, 401k retirement plan, company leads, a company-issued cell phone, and mileage reimbursement. The duties and responsibilities include commuting to customers' homes, meeting sales targets, following up with customers, collaborating with the installation team, managing a portfolio of projects, and having interior design education or direct industry experience.

2025 Integrated Systems Cost and Schedule Analyst Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 25, 2024

The Aerospace Corporation is seeking a full-time Undergraduate-level Integrated Systems Cost and Schedule Analyst Intern to support systems engineering and cost analysis for various customers in the National Security, Civil, and Commercial, and International Space Communities. The intern will analyze cost and technical data, participate in trade and concurrent engineering studies, develop cost estimates, and utilize industry tools for schedule risk assessments and structural integrity analyses. The internship offers a competitive compensation package, temporary housing assistance, and the opportunity to work with a diverse and dynamic portfolio of programs and national challenges.

Sr Executive Assistant, Secure Federal Operations

Company: T-Mobile

Location: Washington DC

Posted Dec 25, 2024

The text describes a job posting for a Senior Executive Assistant position at T-Mobile. The role requires advanced administrative skills, research, data analysis, and management of executive schedules. The qualifications include an Associates or Bachelors degree, 7 years of supporting executive leaders, and organizational skills. The role requires US citizenship and a security clearance. The base pay range is $3171-$5720, with a corporate bonus target of 10. The benefits include medical, dental, and vision insurance, a 401k, employee stock grants, and paid time off.

Help Desk Technician I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 25, 2024

We are seeking a candidate with IT support experience to provide technical support to approximately 300 users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. The position is on-site in Silver Spring, MD, with the possibility of limited telework. The candidate will be responsible for providing IT desktop support, addressing assigned incidents and problems, and maintaining records of daily data communication transactions. The candidate should be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail and Google Applications, and Trellix GoverLan Cisco Secure VPN.

FAST Labs - Chief Scientist for Edge and Spectral AI (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 25, 2024

The job description for the Chief Scientist position at BAE Systems FAST Labs is seeking a highly skilled and experienced scientist with a Doctorate or Masters degree and 8+ years of multidisciplinary professional research experience. The successful candidate will be involved in multiple research programs, technical leadership, customer interaction, program management, or new concept development. They will work on cutting-edge technologies such as RF machine learning, cognitive electronic warfare, cognitive signals intelligence, and trustworthy AI. The position offers a full-time salary range of $153,200 to $291,100 and comprehensive benefits. The ideal candidate should have strong technical written and verbal presentation skills and be able to mentor junior scientists.

Program Associate, Speaker

Company: Active Minds, Inc.

Location: Washington DC

Posted Dec 25, 2024

The text describes a position at Active Minds, a nonprofit organization focused on mental health awareness and support for youth and young adults. The Program Associate Speaker is responsible for managing contracts, booking events, and coordinating with speakers and clients. The role requires strong organizational skills, experience in event planning, and familiarity with CRM and virtual event platforms. The organization values diversity and offers competitive salaries and benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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