Customer Success Manager Jobs in Washington DC

58,181 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Customer Success Manager

Company: Merlin International

Location: Washington DC

Posted Dec 17, 2024

Merlin Group is a network of companies that invests in, enables, and scales technology companies with disruptive cyber solutions. They aim to accelerate time to revenue for cyber companies and make cyber innovations more accessible to the US Government and critical infrastructure markets. They are looking for a Customer Success Manager to ensure long-term success and satisfaction of customers by building strong relationships, understanding their needs, and driving value through effective use of their products and services.

Proposal Manager - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 17, 2024

This is a remote position at SRE that involves delivering organizational transformation services to the federal government. The role requires professional consultants who share SRE's mission of service and vision of leaving the world a better place. The Proposal Manager will oversee all proposal activities, including developing content, managing the RFPRFQRFI process, and coordinating the submission of RFPRFQRFI questions. They will also gain and maintain a conversant knowledge of the company's services and approaches, and create proposal templates with standard styles and elements.

Billing Specialist

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Billing Specialist to support impactful projects. The role involves providing accurate and timely billing to customers, using Excel and Dynamics SL accounting system. Responsibilities include preparing invoices, gathering data, performing financial transactions, and maintaining project folders. Skills required include experience in Microsoft Dynamics SL, high accuracy, knowledge of FARs, and proficiency in various billing interfaces. The role requires a hybrid schedule with onsite time in Gaithersburg, MD.

Communications Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Communications Analyst to lead or support programs and projects involving communications, stakeholder engagement, and strategic planning for federal clients. The successful candidate will be an independent thinker, detail-oriented, and an effective communicator with strong time management skills. The position involves creating and maintaining various communication products, supporting process documentation and improvement efforts, and developing performance metrics to measure program and project success.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington DC

Posted Dec 17, 2024

The Manager IT Operations and Support plays a critical role in ensuring The Washington Post's technology infrastructure operates smoothly, efficiently, and securely. The role is motivated by a desire to drive excellence in IT service delivery, constantly improve end-user experiences, and implement innovative technology solutions. The Manager will help align IT support services with business needs, spearhead initiatives that enhance productivity, collaboration, and security, and manage various IT systems and services.

Product Marketing Manager – Website Content

Company: OVHcloud

Location: Washington DC

Posted Dec 16, 2024

The Product Marketing Manager Website Content role is responsible for creating, managing, and optimizing content on the website. This includes writing, editing, and publishing webpages, and maintaining and updating content. The role requires close collaboration with various teams to enhance the company's credibility and customer base. The ideal candidate should have a Bachelor's degree in Business Marketing or a related field, at least 4 years of experience in a product marketing or partner program capacity, and strong written and verbal communication skills.

Senior Associate Technical Consultant-Network

Company: AHEAD

Location: Washington DC

Posted Dec 17, 2024

AHEAD is an equal opportunity employer that values diversity and enriches ideas and perspectives. They offer competitive employment benefits, including medical, dental, and vision insurance, a 401k, paid company holidays, paid time off, and paid parental and caregiver leave. They prioritize creating a culture of belonging and have a collaborative team working with customers technical staff to gather technical requirements and design and implement LAN WAN communication. They offer continuous learning opportunities and have a minimum of 12 years of experience with a CCNA certification or equivalent work experience.

Intelligence Analyst SME

Company: Omniscius

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for an Intelligence Analyst role at a Homeland Security customer in Springfield VA. The role requires onsite support, participation in daily operations, and the ability to manage tasks. The candidate must have more than eight years of experience in areas such as information technology tools, all-source intelligence analysis, and non-attribution concepts. The candidate must also have a Bachelor's degree, an active Top Secret clearance, and the ability to obtain and maintain a DHS Suitability. The role requires excellent communication, analytical, organizational, and time management skills.

Associate Financial Advisor - North King Co/Snohomish Co

Company: BECU

Location: Washington DC

Posted Dec 17, 2024

The text describes the role of an Associate Financial Advisor at BECU, a community credit union with over 85 years of history. The role involves providing personalized investment services and recommendations to member clients, collaborating with other financial advisors, and engaging in business development activities. The advisor is expected to meet sales production goals, provide exceptional member service, and maintain meticulous records of member-client interactions.

Global Commercial Launch Services Director

Company: Rocket Lab

Location: Washington DC

Posted Dec 17, 2024

Rocket Lab is a global leader in launch and space systems, building and launching rockets and satellites for various customers, including government and commercial sectors. The company's Electron rocket has been reliable and frequently launched, and their next rocket, Neutron, will enable mega constellations of the future. Rocket Lab's business development team connects customers with mission solutions and works closely with them to understand their needs and develop tailored solutions. The Global Commercial Launch Services Director is responsible for capturing commercial revenue, business development, and sales to enable Rocket Lab's sustained operations and growth. The role requires a Bachelor's degree in engineering or business discipline, 12+ years of experience in the aerospace industry, and experience with proposal development and business capture.

Billing Operations Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 16, 2024

Rhythm is seeking a Billing Operations Manager to lead and optimize their billing processes, ensuring operational excellence and exceptional client service. The ideal candidate is a detail-oriented leader with deep expertise in billing operations and a passion for creating scalable systems in a fast-paced environment.

BIM Specialist - Secret Clearance

Company: Procon Consulting

Location: Washington DC

Posted Dec 16, 2024

Procon Consulting LLC is seeking a talented and detail-oriented BIM Specialist with experience in the Design and Construction Industry. The BIM Specialist will be responsible for managing and executing daily processes of developing and maintaining Revit and AutoCAD in the office, client site, and construction site. They will serve as the main point of contact for designers and modelers for Revit and AutoCAD related items, and be accountable for delivering successful integration of design, construction, operations, and automation workflows.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

Related Pages