Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Payroll Analyst

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is looking for a Senior Payroll Analyst to join their finance team. The role involves managing and processing US payroll, ensuring compliance with regulations, and analyzing payroll data. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Director - Trust & Safety and Privacy Program Management

Company: Mozilla

Location: USA

Posted Nov 20, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking a Director to lead their Trust and Safety efforts and oversee a cross-functional team. The role requires a unique blend of technical expertise, strategic leadership, and a deep understanding of Trust and Safety and privacy challenges.

Solutions Engineer

Company: Cytora

Location: USA

Posted Nov 20, 2024

The job posting is for a Solutions Engineer at an InsurTech company. The role involves supporting the Sales team through demo preparation, conducting POCs, and providing technical expertise. The company offers competitive salary, flexible working arrangements, and professional development opportunities.

Sr. Director - Creative Strategy, Growth Marketing

Company: hims & hers

Location: USA

Posted Nov 20, 2024

The company is looking for an experienced creative strategist to oversee and evolve their creative strategy across performance campaigns. The role involves developing best-in-class ads, managing evergreen experimentation, and driving stronger results for the business.

Contributing Faculty - Doctor of Healthcare Administration

Company: Adtalem Global Education

Location: USA

Posted Nov 20, 2024

Walden University is a pioneer in student-centered distance education, dedicated to high academic standards and helping students make a difference in their professions and communities. The university offers over 100 online degree and certificate programs and has graduated over 174,000 students.

Staff Software Engineer - Alloy and OpenTelemetry Collector

Company: Grafana Labs

Location: USA

Posted Nov 20, 2024

Grafana Cloud is a composable observability platform that integrates metrics, logs, and traces. The company is looking for engineers to join their team and contribute to open-source projects.

Marketing Operations Manager

Company: Yubico

Location: USA

Posted Nov 20, 2024

Yubico is a company that specializes in security keys and has a mission to make the internet more secure for everyone. They offer a range of products and services, including the YubiKey, which is a hardware-based authentication token. The company has a strong company culture and values diversity and inclusion. They also offer a range of benefits to their employees, including health coverage, retirement plan, wellness reimbursement, learning and development opportunities, and time off.

Unreal Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Nov 20, 2024

Demiurge Studios is a game development company that is looking for outstanding engineers to join their team. They offer a collaborative culture, flexible work environment, and a variety of benefits. The company is committed to diversity, equity, and inclusion and provides accommodations for individuals with disabilities.

Software Engineer (ruby)

Company: Nava

Location: USA

Posted Nov 20, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They work with government agencies to improve how people apply for benefits, navigate their healthcare, and more. The company is committed to diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Member of Technical Staff (Agentic product)

Company: Reka

Location: USA

Posted Nov 20, 2024

The company is seeking skilled backend engineers to join their team and contribute to a groundbreaking AI product. The role involves designing, developing, and optimizing full-stack systems, collaborating with researchers, and ensuring platform performance and scalability. The company offers a collaborative work environment, paid leave, and benefits.

Senior Manager - Governance, Risk & Compliance

Company: Dropbox

Location: USA

Posted Nov 20, 2024

The role description is for a Senior AI Governance Manager at Dropbox, responsible for designing, implementing, and coordinating the company's AI governance and risk program. The role requires experience in building or maintaining risk programs, familiarity with AI governance concepts, and strong project management and organizational skills.

Senior Product Designer - Ads Platform

Company: Reddit

Location: USA

Posted Nov 20, 2024

The role is for a Senior Product Designer on the Advertiser Platform team, responsible for developing AI tools and enhancing key workflows in Reddits Ads Manager. The team is focused on building stable and robust tools for advertisers and account managers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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