Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Manager - Optimize

Company: Webflow

Location: USA

Posted Nov 14, 2024

Webflow is seeking a Senior Product Manager to join their growing team. The company is a Website Experience Platform that empowers modern marketing teams to build and optimize stunning websites. The role involves advancing the vision and execution of Webflow Optimize, collaborating with cross-functional partners, and prioritizing product backlog.

Senior Full-Stack Engineer, Backend

Company: Tomorrow Health

Location: USA

Posted Nov 14, 2024

Tomorrow Health is a company that enables exceptional healthcare for patients and their families. They build technology that rewires the way home-based care is ordered, delivered, and paid for. The company is looking for a Senior Full Stack Software Engineer to drive and contribute to the execution, planning, and release of high-impact engineering projects.

Software Development Engineer II - Search Geocoding

Company: Mapbox

Location: USA

Posted Nov 14, 2024

Mapbox is a leading real-time location platform that provides a range of tools for businesses to power navigation, search, and other location-based services. The company is looking for a Senior Software Engineer to join its Search API team and improve the quality of its geocoding search engine.

Associate Integration Engineer

Company: Protegrity

Location: USA

Posted Nov 14, 2024

Protegrity is seeking a passionate and talented Associate Integration Engineer to join their North America Field Delivery Team. The company is committed to helping clients protect their most critical assets, sensitive data, and offers a competitive compensation and benefits package.

Sr. Product Manager - Data Science

Company: Pax8

Location: USA

Posted Nov 14, 2024

The job description is for a Senior Product Manager in Data Science at Pax8. The role involves defining and driving the vision and strategy for data products, collaborating with stakeholders, and prioritizing product improvements. The ideal candidate has experience in product management, data science, and machine learning, and is able to make data-driven decisions.

Customer Service Representative

Company: AtWork Group

Location: USA

Posted Nov 14, 2024

The job posting is seeking a dedicated and enthusiastic Customer Service Representative to join their team. The role involves providing exceptional support to clients, communicating effectively, and analyzing customer needs. The job requires strong communication skills, proficiency in office applications, and experience in customer service or call center environments.

Manager - Business Process Improvement

Company: Airbnb

Location: USA

Posted Nov 14, 2024

The job posting is for a Business Process Improvement manager at Airbnb, responsible for leading operational strategy execution, creating efficient processes, and driving continuous improvement. The role requires a strong background in process management, leadership, and analytics, with a focus on customer journey and customer-centric outcomes.

Senior Statistician - Respiratory, Late Phase

Company: ClinChoice

Location: USA

Posted Nov 14, 2024

ClinChoice is a global full-service CRO searching for a Senior Biostatistician Consultant to join their Respiratory and Immunology team. The role involves protocol development, statistical oversight, and data analysis. The company offers a strong focus on quality, professional development, and a supportive culture.

Senior Software Engineer - Infrastructure

Company: Qualia

Location: USA

Posted Nov 14, 2024

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are looking for a Senior Infrastructure Engineer to join their rapidly growing engineering team.

Senior Frontend Engineer - Automation Platform

Company: Airbnb

Location: USA

Posted Nov 14, 2024

The job posting is for a senior Frontend engineer to work on the Automation Platform team at Airbnb. The team is responsible for building and improving the conversational AI platform, which powers major customer service channels. The engineer will own and improve the tooling layer of the platform and contribute to the success of many AI-driven products.

Head of Global Travel

Company: StackAdapt

Location: USA

Posted Nov 14, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Head of Global Travel to lead a global sales team and drive revenue and activation across travel advertising solutions.

Channel Sales Engineer

Company: Horizon3.ai

Location: USA

Posted Nov 14, 2024

Horizon3ai is a fast-growing remote cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are looking for a Channel Sales Engineer to join their team and help partners understand the value and capabilities of their products and services.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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