Highly Motivated Jobs in Atlanta, GA
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Financial Planning and Analysis Analyst
Company: Kaizen Analytix
Location: Atlanta, GA
Posted Feb 29, 2024
<p><strong><strong><strong>Financial Planning and Analysis Analyst<strong> Contractor<strong><strong><p> <p>Kaizen Analytix LLC an analytics products and services company that gives clients unmatched speed to value through analytics solutions and actionable business insights is seeking qualified candidates for a <strong>Tableau <strong>Developer with experience in financial data analysis<strong><strong> Responsibilities and job requirements are below This role requires an estimated 40 hoursweek commitment for up to 1 year <p> <p>Location Southeast preferred<p> <p>Travel 25 ~Every other week 2 days<p> <p><strong>Responsibilities<strong> <p> <ul><li>Structuring ambiguous business problems and supporting data analysis data visualization and project management <li> <li>Building the foundation for the project effort by capturing the business context problem current state desired future state objectives business needs and impacted user groups <li> <li>Tell stories with data by infusing business knowledge leveraging user centric bestpractices and data visualization tools to convey insights in intuitive and compelling ways<li> <li>Collecting and reviewing available information to make datadriven business decisions and recommendations<li> <li>Facilitating a critical communications role by interacting with users business domain project team members and development personnel technical domain<li> <li>Deploying project management methodologiessoftware development approaches and defining the appropriate deliverables throughout the project<li> <li>Design develop and test dashboards and analytics visualizations with advanced functionality and user experience in Tableau <li> <li>Support Analysis and visualization relating to annual financial planning and quarterly forecast updates<li> <li>Strong understanding of all business financial statements PampL Balance Sheet and Cash Flow and relationships<li> <li>Evaluating trends in monthly cost outcomes for target costs and identifying opportunities for improvement<li> <li>Understanding of SaleRevenue lifecycle from order to delivery of product<li> <li>Ensure the requirements are specified in a manner suitable for the intended audience and are understandable unambiguous and capable of being implemented and tested <li> <li>Assess change requests related to requirements to assess overall impact <li> <ul><p><strong>Job Requirements<strong><p> <ul><li>Education Bachelors degree required <li> <li>Experience 13 years of experience in business analysis dashboard development or related field<li> <li>Core Skills Strong communication skills mindset of own it all the way through solution <li> <li>Functional Skills Excellent presentation and documentation skills <li> <li>Tools Tableau and advanced Excel<li> <li>3+ years financial analysis experience preferred <li> <li>Highly proficient in Microsoft Office applications Good working knowledge of Data Visualization tools Familiarity with Analytics tools Alteryx Forecasting tools etc <li> <li>Project Management Ability to manage projects using SDLC PMI and Agile methodologies<li> <li>Position Type 1099 Contractor<li> <ul>
Mobile Developer
Company: Brightwell
Location: Atlanta, GA
Posted Feb 28, 2024
Brightwell, a full-service payments company, is seeking a Mobile Developer for a remote position based in the U.S. The ideal candidate will have 5+ years of mobile development experience, strong knowledge of Android and iOS SDKs, and familiarity with connecting mobile applications to APIs. The role involves designing enhancements, partnering with a Product Manager, assisting in building a technical roadmap, improving SDK package delivery, driving automated testing, mentoring junior engineers, and creating documentation. Brightwell offers professional development, entrepreneurship opportunities, and comprehensive benefits.
VP of Finance
Company: Juvare
Location: Atlanta, GA
Posted Feb 29, 2024
JUVARE, a SaaS software company specializing in enterprise resilience solutions, seeks a VP of FP&A to lead financial operations. The ideal candidate will have extensive experience in FP&A for SaaS companies, a strong analytical mindset, and the ability to foster a culture of transparency and accountability. Key responsibilities include leading a high-performing finance team, establishing and monitoring KPIs, and collaborating with other leaders to optimize financial performance.
Enablement Lead
Company: Docebo
Location: Atlanta, GA
Posted Feb 27, 2024
Docebo, a rapidly growing SaaS company, is seeking an Enablement Lead to enhance its sales organization's capabilities. The role involves developing and executing enablement programs, working with internal stakeholders, and leveraging the company's learning tech stack. The ideal candidate should have 2+ years of experience in Sales/Revenue Enablement and/or corporate training, quota-carrying sales experience, and a results-driven mindset. Benefits include a generous vacation policy, career progression opportunities, and a hybrid office model. Docebo is committed to diversity and inclusion.
Locksmith
Company: Lane Valente Industries
Location: Atlanta, GA
Posted Feb 28, 2024
<p><span><span><span><b><span><span><span>Lane Valente Industries<span><span><span><b> <span><span><span>is a Leading International construction and facility maintenance company with offices throughout the US and Canada<span><span><span><span><span><span><br ><span><span><span><span><span><span>We have a strong inhouse group of field technicians that services top US corporations and are supported by top notch managers in our offices<span><span><span><span><span><span><br ><span><span><span><span><span><span>We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning<span><span><span><span><span><span><br ><span><span><span><b><span><span><span>CURRENT OPPORTUNITY Locksmith<span><span><span><b><span><span><span><br ><span><span><span><b><u><span><span><span>Job Responsibilities<span><span><span><u><b><span><span><span><br ><span><span><span> <span><span><span><span>Your job duties will include installing repairing adjusting and replacing locks and other door closures around various buildings and facilities making duplicate keys when required and managing the supply of keys for all staff documenting when you issue keys and noting when they are returned<span><span><span><span><span><span><span> <p><ul><li><span><span><span><span><span><span><span>Knowledge of I C Core Is a plus<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Exhibit a willingness to apply oneself and to learn<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Master keying<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Complete work in accordance with company policies and procedures<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Fulfill daily commitments<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Treat all customers other trades personnel vendors fellow workers etc with dignity and respect<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Complete paperwork and turn in when required<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Installing commercial doors is a must<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Light Travel is a must<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Other duties as assigned<span><span><span><span><span><span><span><li> <ul><p><span><span><span><b><u><span><span><span>Job Requirements<span><span><span><u><b><span><span><span><br ><span><span><span><span><span><span>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<span><span><span><span><span><span> <p><ul><li><span><span><span><span><span><span><span>High School Graduate or GED equivalent<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>4 years experience in locksmith installations<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Applicant must have reliable transportation<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Ability to work with hands multitask<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Valid state motor vehicle operators license amp clear driving record to meet Company policy<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Applicable state certification<span><span> <span><span><span><span><span><li> <ul><p><span><span><span><b><span><span><span>BENEFITS OFFERED<span><span><span><b><span><span><span> <p><ul><li><span><span><span><span><span><span><span>Medical Insurance<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Dental Insurance<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Paid Vacations<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>401k retirement plan with generous company match<span><span><span><span><span><span><span><li> <ul>
Trainer
Company: Planet DDS
Location: Atlanta, GA
Posted Feb 28, 2024
Planet DDS, a leading provider of cloud-enabled dental software solutions, is seeking a Trainer with 2+ years of dental practice operations experience. The Trainer will design and deliver effective training programs, collaborate with customers and internal teams, and travel to customer sites twice a month for multiple day training sessions. Key responsibilities include training development and delivery, documentation and reporting, and continuous improvement. The ideal candidate will have excellent communication skills, a customer-centric mindset, and strong analytical skills. Additional skills preferred include a degree in training and development, experience in creating engaging training content, and familiarity with e-learning tools and LMS.
Sr. Executive Assistant to the CEO
Company: Smarsh
Location: Atlanta, GA
Posted Feb 27, 2024
<p><b>Who are we<b><p> <p><br ><p> <p>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester and our sustained aggressive growth has landed Smarsh in the annual Inc 5000 list of fastestgrowing American companies since 2008<p> <p><br ><p> <p>Smarsh is seeking a Sr Executive Assistant to shine in one of the most important roles in our organization This role contributes directly to the success of both our CEO and the company by providing world class executive administrative support<p> <p><b>What will you do<b> <p><ul><li>Manage professional and personal scheduling for the CEO including agendas meetings client event management and other logistics Prioritize meetings and manage competing demands on our CEOs availability so the CEO can focus on the job of driving our company to even higher levels of growth and success <li> <li>Coordinate in a proactive manner complex scheduling and calendar management as well as content and flow of information to the CEO <li> <li>Perform daytoday administrative support services such as meeting schedules and facilitation travel arrangements expense reports and other services <li> <li>Manage CEOs travel logistics and activities including accommodations transportation and meals <li> <li>Communicate effectively and as required to positively reflect the goals of the company and the best interests of the CEO<li> <li>Partner with Marketing and Communications teams to draft review and send communications on behalf of the CEO <li> <li>Support smooth departmental operation during our CEOs absence Maintain communication with our CEO during periods of travel to prioritize communication provide relevant updates and facilitate or make timely decisions as knowledge permits <li> <li>Plan and produce onsite and offsite meetings for the CSuite and Board of Directors Responsibilities include securing the meeting location managing attendee communication agenda publishing room layout attendee travel onsite catering AV services meeting materials and supplies expense reporting and event budget management and any other related services Responsible for planning communicating hosting and handling dayof logistics and event <li> <li>Coordinate events hosted at local Smarsh locations as well as offsite events Support smaller scale employee events taking place at the local office <li> <li>Other duties as assigned include supporting other departments or executives as needed <li> <ul><p><b>What will you bring<b> <p><ul><li>HS Diploma<li> <li>15+ years of executive administrative support worked alongside CEO for 5+ years<li> <li>Superior interpersonal skills amp the ability to build relationships effectively<li> <li>Demonstrate a high degree of confidentiality <li> <li>Represent the company to external contacts on behalf of the CEO and CSuite<li> <li>Expert knowledge of MS Office 365<li> <li>Prioritize amp execute assignments in a fastpaced environment<li> <li>Resolve problems by using exceptional judgment<li> <li>Work with a diverse team of people with different management styles<li> <li>Excellent verbal amp written communication skills<li> <li>Exceptional time management skills<li> <li>Highly approachable and professional<li> <li>Demonstrated event management and planning skills <li> <ul><p> <p><p><b>About our culture<b><p> <p><br ><p> <p>Smarsh hires lifelong learners with a passion for innovating with purpose humility and humor Collaboration is at the heart of everything we do We work closely with the most popular communications platforms and the worlds leading cloud infrastructure platforms We use the latest in AIML technology to help our customers break new ground at scale We are a global organization that values diversity and we believe that providing opportunities for everyone to be their authentic self is key to our success Smarsh leadership culture and commitment to developing our people have all garnered Comparablycom Best Places to Work Awards Come join us and find out what the best work of your career looks like<p> <p><p>
FP&A Manager
Company: Simeio
Location: Atlanta, GA
Posted Feb 28, 2024
Simeio is hiring a Senior Analyst of Financial Planning & Analysis to join their finance team. The role involves driving financial planning and analysis to support the company's growth and strategic initiatives. Key responsibilities include developing and maintaining detailed annual budgets, managing the budget process, and providing analytical support for functional financial analyses. The ideal candidate should have 3-5+ years of experience in a similar role, a strong analytical background, and proficiency in Microsoft Excel and PowerPoint. Simeio offers a fast-paced work environment with opportunities for growth and innovation.
Solution Architect
Company: TruRating
Location: Atlanta, GA
Posted Feb 28, 2024
<p><strong>TruRating be part of something which will change the world<strong> <p> <p>Take the plunge Live the dream Do something which you know will touch the lives of millions of people the world over every single day which will change the way businesses and consumers think Get out of bed in the morning for that adrenalin hit love the pace love the challenge love doing what has never been done before and love being the best youve ever been And whats more owning part of what youve created <p> <p>TruRating is a hypergrowth SWAS company that improves businesses benefits consumers and donates to charities Our patented Customer Experience CX technology collects feedback from 80+ of customers at the point of payment and provides this data in realtime to improve the multichannel experience and revenue for all retail businesses This feedback also provides transparent representative and validated information to consumers in the form of TruRating store profile pages whilst for every question we ask TruRating donates to charities around the world <p> <p>We partner with the biggest payment companies in the world and our unique integrations mean we are delivering an unprecedented dataset No other business in the world is combining online and offline sentiment and consumer behaviour data in huge volumes at near to real time <p> <p>Our customers include some of the best performing and highestprofile retailers in the world and the group is growing all the time We are collecting millions of ratings and over 150m data points every week and are live in the UK Europe North America Australia and NZ With 600m ratings now under our belt and global patents granted registered the world is there for the taking <p> <p>We need to grow our passionate team to help us live out the dream and deliver on our incredible opportunity TruRating is a global organization with US headquarters in Atlanta GA UK headquarters in London and ANZ headquarters in Sydney We are actively growing our team and invite you to check us out <p> <p><strong>The role<strong> <p> <p>The role of the Solution Architect is critical to TruRatings continued growth and success The emphasis is on <p> <ul><li>Working with our technology partners to deliver a TruRating capability this includes our instore solution with payment companies and digital integrations across a growing number of consumer touchpoints<li> <li>Helping our merchants work through the setup and implementation process to support go live<li> <li>Working with the product team as a technical Product Manager on ideas amp solutions to ensure TruRating is optimized for evolving touch points in the consumer journey across our markets platforms and verticals <li> <ul><p>The Solution Architect is expected to be expert in both the technical and process aspects of solution delivery with both partners and merchants Good communication skills are key to this role in supporting presales efforts with IT stakeholders at all levels providing clear guidance to deliver a successful projectprogram and collaboration with our internals teams product development operations and customer success <p> <p>The right candidate will have deep experience of architecting and delivering SaaS solutions with a blended skill set with payments amp POS technology digital platforms APIs and networking skills Additionally the right candidate will have experience in platform optimization through participation in product definition as a technical product manager <p> <p>The role requires a talented and highly motivated individual who fits well into the team has excellent communication skills and a keen eye for the detail The successful candidate will need to quickly understand our business models business culture ways of working and immediately add value You will be able to collaborate well with the team and clearly articulate your approach bringing colleagues and partners with you as the team continues to build a worldclass business and technical platform <p> <p><strong>Requirements<strong> <p> <p><strong>Key responsibilities<strong> <p> <ul><li>Architect and deliver partner integrations in both payment POS SCO digital platforms and cloud to cloud solutions This includes design project management and integration QA<li> <li>Work with merchants to ensure streamlined implementations are delivered to support go live dates This includes ongoing focus on internal process and product improvements to support that goal<li> <li>Work with data and product engineers to deliver internal and external facing technical projects<li> <li>Provide architectural technical design and network inputs into internal platform partnership and merchant discussions<li> <li>Provides leadership and handson support to the wider architecture groups work directly collaborating with our CTO<li> <li>Support sales and customer success teams as they work with clients from prospect to life cycle stages<li> <li>Preparing accurate and concise technical documentation for external and internal audiences<li> <ul><p><strong><strong>Key objectives<strong><strong> <p> <ul><li>Deliver and optimize partner integration solutions for physical payments POS SCO digital web app mobile and cloud to cloud instances<li> <li>Deliver successful merchant implementations with a focus on timeliness quality and ease incorporating a creative approach to problem solving and identifying opportunities to work faster and smarter with our partners and merchants<li> <li>To provide a technology and enablement vision that supports TruRatings growth across markets and verticals meeting the requirements of current and future business needs This will be recognized through your role as technical product manager with our product team<li> <li>To ensure strong communication with commercial teams sales and customer success product development and operations <li> <ul><p><strong>We would love to bring on board someone who<strong> <p> <ul><li>Is responsible for architecture design and development of partner integrations which continues to expand our addressable market in a cost effective and enterprise ready approach<li> <li>Has great experience with the design and build of modern APIs and enterprise networks to support a cloudbased SaaS service Experience with Android mobile apps and ecommerce solution suites are key <li> <li>Designs and documents solutions to deliver technical statements of work as well as operationsimplementation guides<li> <li>Can evaluate 3rd party software solutions and merchant deployments to ensure successful delivery<li> <li>Is experienced with Payments POS and SCO technology as well as working with DevOps to support infrastructure operations<li> <li>Has a fantastic track record delivering on time and with a commitment to quality<li> <li>Has experience with data schemas and how to maximize ways expand data points<li> <li>Is operationally excellent with the ability to plan prioritize and deliver with clear results<li> <li>Is a team player with excellent interpersonal skills able to collaborate across the organization<li> <li>Has excellent written verbal communication and presentation skills<li> <li>Is selfreliant resilient and proactive with a high motivation to make things happen deliver effectively and efficiently<li> <li>Can translate complex technical details to nontechnical team members both internally and with prospects<li> <li>Has Cloud service experience Azure preferred<li> <ul><p><strong>Benefits<strong> <p> <p><strong>TruRewards<strong> <p> <p>We offer our team members many benefits including 25 days holiday Paid time off days wherever you are in the world a fun and creative hybrid work environment fully stocked kitchen of treats and drinks plus fun summer and winter days out Other TruRewards include a comprehensive Healthcare package with dental and vision coverage as well as countless other softer perks <p> <p>As with everyone on the team youll have share options and own a part of the companys success <p> <p>If you are excited about this role but your experience doesnt align perfectly with every part of the job description please apply anyway Studies in this area report that some groups of us like people of colour people with disabilities and people from LGBTQ2+ communities women etc are less likely to apply for jobs unless we meet every single qualification Here at TruRating we are committed to providing the most welcoming and inclusive work environment free from any form of discrimination and inequality What makes TruRating is us all thriving as part of a diverse and supportive culture and we would love to welcome you to it <p>
Senior KYC Analyst
Company: Stenn Technologies
Location: Atlanta, GA
Posted Feb 28, 2024
<div> <p><span><span>Stenn is one of the leading FinTechs in Europe and a category leader<span><span> in the verticals and markets it operates in <span><span>Founded in 2015 Stenns purpose is to connect international SMEs to the global financial system helping to bridge a reported $36 trillion USD financing gap through a fast simple online platform To date Stenn has enabled over $18 billion USD of finance to SMEs in 3 verticals and 4 markets with capital provided by several bluechip banks and institutional fund managers across the globe <span><span><p> <p><span>Rapid expansion continues at Stenn as underserved SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption and this follows our $50 million Series A fundraise in 2022 valuing Stenn at $900 million<span><p> <p><span>Our HQ is in London with employees across the globe including the USA Europe and China We are made up of diverse highly skilled professionals who work in an innovative way to develop and drive our business further Our people are empowered to work autonomously through a trusting leadership style which encourages learning<span><p> <div> <p>Stenn are looking for a Senior KYC Analyst Could this be you<p> <p><br ><p><p><strong>You probably want to know whats involved<strong><p> <p><br ><p><p>This role is a newly exciting opportunity to join our experienced Compliance team as a Senior KYC Analyst In this role you will be performing CDD and EDD on potential business relationships around the world in particular in the United States The position will focus on the execution of standard processes as well as ad hoc and projectbased tasks that often come up with in a dynamic and rapidly scaling organisation<p> <p><br ><p><p>You will be responsible for<p> <ul><li>Carrying out KYC and KYB checks determining the risk category of customers<li> <li>Review oversight and continuous improvement of all first line KYC controls and processes<li> <li>Daily monitoring including managing AMLCTF and customer screening PEPs sanctions adverse media<li> <li>Provide recommendations on what additional analysis we can provide to the business and how we can improve existing processes<li> <ul><p><br ><p><p><strong>How do you know if you are the right candidate<strong><p> <p><br ><p><p>You will have at least 4 years of experience in financial crime covering onboardingdue diligence of business customers strong experience and knowledge of KYC and KYB processes and be an analytical curious strategic thinker Ideally you will have indepth knowledge of the Bank Secrecy Act USA Patriot Act and the American KYB landscape and have a genuine interest in FinTechs and the RegTech space<p> <div> <p>We appreciate the support recruitment agencies can provide however our inhouse team do not require any 3rd party assistance at this time <p> <p>At Stenn we believe that every team member deserves to feel like they belong We foster a culture of inclusivity respect and collaboration where everyones unique perspectives are valued Join us and be part of a team where you can thrive and grow both professionally and personally<br ><p> <p><br ><p><div>
Technical Writer
Company: MacStadium
Location: Atlanta, GA
Posted Feb 29, 2024
MacStadium, a leading provider of Mac-centric IaaS, Virtualization, and Remote Desktop solutions, is seeking a skilled Technical Writer. The role involves creating and maintaining end-user and admin-facing documentation, validating features and flows, leading documentation strategy, collaborating with development teams, managing projects, and advocating for user needs. The ideal candidate will have a Bachelor's Degree in Technical Communication or related field, 4-7 years of technical writing experience, exceptional writing and editing skills, strong research skills, and proficiency in documentation tools. MacStadium offers competitive benefits, a flexible work environment, and opportunities for professional development.
Technical Support Engineer II
Company: Smarsh
Location: Atlanta, GA
Posted Feb 27, 2024
<p><b>Who are we<b><p> <p><br ><p> <p>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester and our sustained aggressive growth has landed Smarsh in the annual Inc 5000 list of fastestgrowing American companies since 2008<p> <p><br ><p> <p><b>Summary<b><p> <p><br ><p> <p>Experienced level Technical Support Engineering role providing industrybest service to customers and partners using Smarsh products and services Focus to ensure timely response and rapid resolution of inbound requests or escalations Support delivery spans all assisted and digital support channels<p> <p><b>How will you contribute<b> <p><ul><li>Frontline support role for Enterprise products or Backline support role for Saashosted solutions or Enterprise products<li> <li>Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance Routinely develops reproducible testcases<li> <li>Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone web and community<li> <li>Actively diagnose troubleshoot and resolve customer issues Escalate cases as required based on customer business impact<li> <li>Develop broad expertise for multiple assigned products to maximize first contact resolution<li> <li>Build deep expertise as SME SubjectMatterExpert for assigned focused technologies or products as point of escalation for frontline or backline teams May be assigned to specialized teams or projects to leverage knowledge<li> <li>Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and longterm loyalty<li> <li>Effectively manage cases to ensure timely customer status updates and ultimate resolution<li> <li>May require handling critical accounts customer escalations and 3rd party support coordination to resolve issues<li> <li>Log and track cases using Salesforce maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue<li> <li>Frequently engage with SRE and Engineering teams to drive resolution of issues handling all customerfacing communications to set clear expectations through closure<li> <li>Capture reuse and share knowledge using KCS KnowledgeCentered Service practices as Contributor or Publisher May include KCS Coach role or Knowledge Domain Expert KDE responsibilities for online content and product or process feedback across company<li> <li>Promote adoption and success of customers and partners using selfservice offerings including knowledgebase community and training resources<li> <li>Lead the identification and implementation of shift left changes to increase resolution rate and accelerate time to resolution<li> <li>May participate in readiness planning and activities related to prerelease or new product introduction preparation for the support team<li> <li>Advocate for product policy and process improvements that improve the customer experience<li> <li>May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings<li> <li>Follow required polices and processes to maintain compliance with information security and data protection requirements<li> <li>Collaborate closely with crossfunctional teams to resolve issues and fulfill customer needs<li> <li>Other duties as assigned<li> <ul><p><b>Required technical skills<b> <p><ul><li>Strong troubleshooting skills at the network layer<li> <li>Basic MSSQL syntax and connection troubleshooting skills<li> <li>SaaSCloud application support experience<li> <li>Some PhoneMobile application support AndroidiOS support experience is desirable<li> <li>Some onpremise support experience highly preferred<li> <li>Experience with support tools like Postman Command line functions Powershell scripting and Excel ability to usecreate macros and formulae<li> <ul><p><b>What will you bring<b> <p><ul><li>College degree in technical related field or industrycareer equivalent experience<li> <li>Minimum of 3 years in a support delivery role or 6 plus years industrycareer equivalent experience<li> <li>Passion for helping customers succeed<li> <li>Deep IT networking database or SaaSCloud application support experience Onpremise support experience highly desirable<li> <li>Industry certifications in Windows Linux RDBMS AWS are highly desirable<li> <li>Excellent verbal written and interpersonal communication skills<li> <li>Expert level diagnosis and problemsolving abilities<li> <li>Time management and critical thinking skills<li> <li>Proficient in using CRM business systems Microsoft business applications JIRAConfluence and related platforms<li> <ul><p> <p><p><b>About our culture<b><p> <p><br ><p> <p>Smarsh hires lifelong learners with a passion for innovating with purpose humility and humor Collaboration is at the heart of everything we do We work closely with the most popular communications platforms and the worlds leading cloud infrastructure platforms We use the latest in AIML technology to help our customers break new ground at scale We are a global organization that values diversity and we believe that providing opportunities for everyone to be their authentic self is key to our success Smarsh leadership culture and commitment to developing our people have all garnered Comparablycom Best Places to Work Awards Come join us and find out what the best work of your career looks like<p> <p><p>