Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Customer Experience Manager

Company: Alma

Location: USA

Posted Nov 27, 2024

The job posting is for a Customer Experience Manager at Alma, a company that values equity and inclusion. The role involves leading a team to deliver high-quality experiences, partnering with leadership to identify operational bottlenecks, and creating an inclusive culture. The company offers a range of benefits, including health insurance, 401K, and flexible PTO.

Senior Frontend Engineer - Reddit Pro

Company: Reddit

Location: USA

Posted Nov 27, 2024

The role is for a software developer to work on Reddit Pro, a new product space. The job involves technical and product strategy, building novel products and features, and working with a team of engineers. The company offers comprehensive benefits and a 100% remote work option.

Director, Product Marketing - Launch Team

Company: StackAdapt

Location: USA

Posted Nov 27, 2024

StackAdapt is a self-serve advertising platform looking for an experienced leader to join their team as Director of Product Marketing. The company is a remote-first company and encourages candidates from all backgrounds to apply.

Principal Governance Risk & Compliance Analyst

Company: Red Canary

Location: USA

Posted Nov 27, 2024

Red Canary is a cybersecurity company that protects organizations from cyber threats. They offer a range of services, including governance, risk, and compliance, and are committed to improving security outcomes for all.

Senior Account Manager - MSP

Company: 1Password

Location: USA

Posted Nov 27, 2024

1Password is seeking an experienced MSP Account Manager to guide Managed Service Providers through implementation and ongoing success, ensuring effective deployment and driving growth and retention. The role involves overseeing a diverse portfolio of MSP accounts, identifying growth opportunities, and conducting regular business reviews with clients.

Sales Operations Analyst

Company: Gusto, Inc.

Location: USA

Posted Nov 27, 2024

Gusto is looking for a Sales Operations professional to partner with sales leaders and support the development of the sales team. The role involves providing day-to-day support, process design and improvement, sales productivity and enablement, and revenue analytics. The ideal candidate has 35+ years of strategy ops or analytical experience, strong business partner experience, and experience with sales stack technologies.

Marketing Operations

Company: Plaid

Location: USA

Posted Nov 27, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a Marketing Operations Team member to manage and optimize their Martech stack, lead Marketo operations, and drive data strategy and governance.

Sales Development Representative

Company: Emburse

Location: USA

Posted Nov 27, 2024

Emburse aims to help users and businesses by automating tasks, saving time, and providing a simple experience. The company has a diverse customer base and offers a competitive compensation package.

Mobile Engineer - MetaMask

Company: Consensys

Location: USA

Posted Nov 27, 2024

The text describes the mission and values of Consensys and MetaMask, highlighting their goal to make Web3 accessible to everyone. It also mentions the company's focus on blockchain technology and its potential to create a more just and equitable society.

Manager- Process Excellence

Company: Sedgwick

Location: USA

Posted Nov 27, 2024

The job description highlights the company's culture of caring, flexibility, and opportunities for growth and development. It emphasizes the importance of making a positive impact and working in an inclusive environment.

Staff Frontend Engineer - Reddit Pro

Company: Reddit

Location: USA

Posted Nov 27, 2024

The job posting is for a Staff Engineer Tech Lead to lead the Reddit Pro team in creating engaging content and growing their presence on Reddit. The role requires experience in software development, strong organizational skills, and excellent communication skills.

Family Engagement Designer

Company: Bezos Academy

Location: USA

Posted Nov 27, 2024

The job posting is for a Family Engagement Designer at Bezos Academy, responsible for creating and facilitating professional learning experiences for school staff and families. The role requires experience in adult learning, family engagement, and equity. The job offers a competitive salary, benefits, and relocation support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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