Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Backend Engineer II

Company: Degreed

Location: USA

Posted Nov 09, 2024

The role is for a Senior Backend Engineer to work on transforming and modernizing the core of the platform, with a focus on building scalable services and empowering product teams. The job requires expertise in C, collaboration, and problem-solving, as well as experience with agile methodologies and cloud expertise.

Business Development Representative

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Nov 09, 2024

WatchGuard is a global leader in network security and intelligence, offering a flexible work philosophy and a range of benefits. The company is committed to fostering an inclusive workplace and provides equal employment opportunities for all qualified employees.

Principal Consultant - Full Stack Drupal Developer

Company: Dynamo Technologies

Location: USA

Posted Nov 09, 2024

The job description is for a Full Stack Drupal Developer to support the US Forest Service. The job requires experience in Drupal development, web solutions, and enterprise solutions. The company, Dynamo, is an Equal OpportunityAffirmative Action employer.

Lead People Programs & Operations Specialist

Company: Deputy

Location: USA

Posted Nov 09, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to join their People Team as a Lead People Programs and Operations Specialist.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Senior Security Engineer

Company: Oyster

Location: USA

Posted Nov 09, 2024

Oyster is looking for a Senior Security Engineer to join their Engineering Team. The role requires strong technical skills, a collaborative mindset, and the ability to thrive in a dynamic environment. The engineer will work closely with cross-functional teams to ensure the security of Oyster's applications throughout the development lifecycle.

IT Software Engineering Intern

Company: Pinterest

Location: USA

Posted Nov 09, 2024

The internship program at Pinterest is looking for a candidate with intermediate skills in Python, JavaScript, and consuming REST APIs. The candidate will work on a specific technical project, collaborate with the team, and contribute to tangible projects that directly impact Pinterest.

Client Analytics Partner

Company: StackAdapt

Location: USA

Posted Nov 09, 2024

StackAdapt is a self-serve advertising platform that empowers companies to deliver outcomes and exceptional campaign performance. The company is looking for a Client Analytics Partner to develop and execute data-driven strategies, utilizing platform measurement solutions and analytics tools to support client strategy planning and reporting.

Manager - Reals and CS Programs

Company: Menlo Security

Location: USA

Posted Nov 09, 2024

Menlo Security is a cybersecurity company that provides cloud-based isolation platforms to protect organizations against cyberattacks. They are looking for a Manager of Renewals and Growth to own and execute the global renewal strategy for all of their renewals and programs. The successful candidate will be a proactive leader with creative sales experience, program management knowledge, and excellent business acumen.

Senior Security Consultant - Offensive Security

Company: Cyderes

Location: USA

Posted Nov 09, 2024

Cyderes is a cybersecurity services provider offering managed security services, identity and access management, and professional services to enterprise clients. They are looking for a Security Consultant to join their Offensive Security team to assist clients with various tasks, including threat analysis, report writing, and penetration testing.

Staff Analytics Engineer - Data Stewardship

Company: Airbnb

Location: USA

Posted Nov 09, 2024

Airbnb is seeking a Staff Analytics Engineer to join the Data Stewardship team. The role involves building strategies, programs, and tools to improve data quality, efficiency, and safety. The team is responsible for driving responsible data use, ensuring data is trustworthy and easy to use, and nurturing a data-inspired culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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