Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Nov 06, 2024

Twilio is looking for a Senior Solutions Engineer to join their team. The role involves partnering with Account Executives to execute presales activities, becoming an expert builder and evangelist of Segments products, and leading technical evaluations with prospects. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Financial Analyst III

Company: Rackspace

Location: USA

Posted Nov 06, 2024

The job posting is for a Financial Analyst III at Rackspace Technology, responsible for complex financial analyses, budgeting, and forecasting. The role requires advanced technical knowledge, strong communication and organizational skills, and ability to work independently.

Product Manager - Design Systems Foundations

Company: Figma

Location: USA

Posted Nov 06, 2024

Figma is looking for a Product Manager to lead their Design Systems Foundations product team. The role involves simplifying the product area's codebase and tech stack, and redefining the architecture in an intuitive and scalable way. The ideal candidate has 4+ years of experience as a full-time Product Manager, experience working on APIs, platform products, or complex technical systems, and an eye for detail.

Head of Enterprise Sales

Company: StackAdapt

Location: USA

Posted Nov 06, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an experienced leader to drive growth across enterprise brands and agencies in the West region of the United States. The company offers a competitive salary, commission structure, and benefits.

Senior Android Engineer

Company: brightwheel

Location: USA

Posted Nov 06, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child. They are seeking a Senior Android Engineer to join their mobile team and are committed to creating a diverse and inclusive work environment.

Senior Crypto Engineer - EVM - Crypto & Onchain

Company: Kraken

Location: USA

Posted Nov 06, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to buy, sell, and trade cryptocurrencies. The company is committed to industry-leading security, crypto education, and world-class client support.

Software Engineer II

Company: Nextech

Location: USA

Posted Nov 06, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent, and driven to succeed. They value diversity and offer competitive benefits.

Senior Machine Learning Engineer

Company: Reddit

Location: USA

Posted Nov 06, 2024

The job posting is for a Machine Learning Engineer to work on personalizing Reddit notifications. The team values impact, personal growth, openness, and kindness. The role involves building and deploying machine learning models, collaborating with other engineers, and mentoring.

Technical Account Manager 3

Company: Twilio

Location: USA

Posted Nov 06, 2024

Twilio is looking for a Technical Account Manager to support top-tier strategic customers in North America. The role requires strong technical and diplomatic skills, experience with RESTful technology, and ability to troubleshoot complex technical issues.

Senior iOS Software Engineer

Company: Airbnb

Location: USA

Posted Nov 06, 2024

The job posting is for a Senior iOS Engineer to work on the Host Calendar team at Airbnb. The team creates tools to help hosts run their business and provides insights to help them better price their properties. The ideal candidate has an excellent eye for visual detail, a pragmatic approach, and a commitment to quality.

Manager - Machine Learning

Company: MyFitnessPal

Location: USA

Posted Nov 06, 2024

MyFitnessPal is looking for a Manager of Machine Learning to lead and scale a team of data scientists and machine learning engineers. The role involves promoting team growth, developing strong working relationships, and building a ML Ops environment to empower the ML team.

Segment Sales Enablement Specialist

Company: Twilio

Location: USA

Posted Nov 06, 2024

Twilio is a company that values diversity and inclusivity, and is looking for a Sales Enablement Specialist to join their team. The role involves driving cross-functional alignment, developing product enablement programs, and synthesizing technical concepts for non-technical teams. The company offers a range of benefits, including competitive pay, generous time off, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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