Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sales Operations Analyst

Company: QuinStreet

Location: USA

Posted Sep 14, 2024

The job posting is seeking an individual with strong organizational skills, ability to multitask, and excellent communication skills to administer sales incentive compensation plans, provide general support to the sales team, and assist with financial statements.

Senior FE Engineer/Lead

Company: OnHires

Location: USA

Posted Sep 14, 2024

The job posting is for a Senior Engineer FE Lead position at a company that creates immersive gaming experiences. The role involves leading web application development, solving complex UX challenges, and mentoring junior engineers. The company is looking for someone with strong skills in Typescript and ReactJS, as well as excellent communication and problem-solving skills.

Senior LLM Specialist

Company: Appen

Location: USA

Posted Sep 14, 2024

The job posting is for a Senior LLM Specialist at Appen, responsible for fine-tuning and training large language models. The role involves working remotely, with flexible hours, and requires expertise in writing, language understanding, and attention to detail.

Senior Customer Communications Manager

Company: Deputy

Location: USA

Posted Sep 14, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are seeking a Customer Communications Manager to join their marketing team, responsible for crafting compelling communications to drive product utilization, customer happiness, and loyalty.

Customer Experience Specialist - Voice

Company: InDebted

Location: USA

Posted Sep 14, 2024

InDebted is a company that is changing the world of consumer debt collection by providing a better way for businesses to support overdue customers. They have a team of over 300 people working remotely and have doubled their revenue year over year. The company is looking for a Senior Collection Agent to manage and oversee the collection of outstanding accounts receivable from customers.

Technical Support Engineer II

Company: Deputy

Location: USA

Posted Sep 14, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. The company is looking for a Tier II Engineer to provide technical support to its customer base.

Software Engineer III - Backend

Company: MyFitnessPal

Location: USA

Posted Sep 14, 2024

MyFitnessPal is looking for a Software Engineer to join their Engineering Initiatives team. The role involves building and maintaining APIs, collaborating with peers, and improving the quality and reliability of software systems. The company values collaboration, mentorship, and inclusive environments.

Instructional Designer - GTM Enablement

Company: Muck Rack

Location: USA

Posted Sep 14, 2024

Muck Rack is looking for an experienced Instructional Designer to join their team and develop educational resources for their GoToMarket teams and customers. The role involves creating learning experiences, developing content, and tracking metrics to measure success.

Site Reliability Engineer

Company: Valstro

Location: USA

Posted Sep 14, 2024

Valstro is a FinTech startup looking for a Site Reliability Engineer to ensure the reliability, availability, and performance of their cloud-based trading platform. The company offers a competitive salary, excellent benefits package, and a wonderful work environment.

Lead AI/ML Engineer - Algorithms & Research

Company: Upwork

Location: USA

Posted Sep 14, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead Machine Learning EngineerScientist to develop and maintain AI models. The role requires expertise in information retrieval, vector and graph databases, and architectures such as Transformers, CNNs, and GNNs.

Credit Risk Strategist - Capital

Company: Stripe

Location: USA

Posted Sep 14, 2024

The text describes Stripe's financial infrastructure platform and its mission to increase the GDP of the internet. It also highlights the Capital team's role in managing risk and underwriting, and the opportunities for a key member of the team to shape the future of Stripe's credit policy.

Principal Software Engineer

Company: Cision

Location: USA

Posted Sep 14, 2024

Cision is a global leader in PR marketing and social media management technology and intelligence, employing passionate people in the tech industry. The company is committed to fostering an inclusive environment, diversity, equity, and inclusion, and has been recognized as a Top Diversity Employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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