Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sr ForgeRock Developer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a Sr ForgeRock Developer position at Cognizant. The job requires experience with ForgeRock applications and tools, as well as troubleshooting and support skills. The job offers a competitive salary and benefits package, including medical, dental, and vision insurance, paid holidays, and a 401k plan.

Senior Java Developer Cloud Engineer

Company: Rackspace

Location: USA

Posted Sep 10, 2024

The job is about designing, automating, and deploying services on behalf of customers to the cloud. The team uses infrastructure-as-code and has experience in various industries. The job requires experience in software development, cloud architecture, and Agile methodologies.

Senior Manager - Digital Advertising

Company: Restaurant365

Location: USA

Posted Sep 10, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Senior Manager Digital Advertising to lead a team responsible for implementing digital marketing programs to drive opportunity pipeline and closed won revenue.

Senior Db2 DBA

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a Senior Db2 DBA Remote position at Cognizant, requiring 11-15 years of experience in DB2 System Administration and expertise in the Cards and Payments domain. The role involves designing, implementing, and optimizing infrastructure solutions to support business objectives.

OFSAA DIH Senior Developer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

Cognizant Technology Solutions is looking for an OFSAA DIH Senior Developer to join their team. The role involves designing, developing, and implementing solutions using OFSAA DIH. The company offers a competitive salary, benefits, and a culture of high customer happiness.

SR Java Systems Engineer

Company: Rackspace

Location: USA

Posted Sep 10, 2024

Rackspace Technology is seeking a Senior Java Systems Engineer to join their dynamic team. The ideal candidate will have a strong background in information retrieval processing and ranking with a solid understanding of public cloud technologies, especially GCP. The role involves working in a remote environment requiring excellent communication skills and the ability to solve complex problems independently and creatively.

Teamcenter Developer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

Cognizant is seeking a Teamcenter PLM Developer to join their IoT Practice. The ideal candidate will have experience in PLM implantation, configuration, and customization, and will be involved in all aspects of PLM deployments and configuration.

Experienced Product Designer

Company: WorkOS

Location: USA

Posted Sep 10, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced product designer to lead greenfield product initiatives and contribute to their design systems.

Senior Technical Support Engineer

Company: Wasabi Technologies

Location: USA

Posted Sep 10, 2024

Wasabi is a fast-growing company that provides cloud storage services. They are looking for a Senior Technical Support Engineer to join their team. The role involves providing technical leadership and supporting customers with their cloud storage needs.

ETL MDM Lead/Architect

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a Manager position at Cognizant, requiring 10+ years of experience in Java, Database, and SQL. The role involves leading technical solutions, providing technical guidance, and collaborating with cross-functional teams.

Senior Social Media Manager

Company: Close

Location: USA

Posted Sep 10, 2024

Close is a 100 remote profitable company looking for an experienced social media manager to build their brand and online community. The company values autonomy, impact, and transparency, and offers a unique work environment with flexible working hours, generous PTO, and a focus on employee wellbeing.

SailPoint Engineer

Company: Cognizant

Location: USA

Posted Sep 10, 2024

The job posting is for a SailPoint Engineer position at Cognizant, requiring experience in cloud infrastructure and security services, with a focus on SailPoint IIQ and Identity Now platform. The job involves developing and delivering new integrations, features, and workflows, as well as managing source code and builds for compliance reporting.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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