Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Security Engineer

Company: WorkOS

Location: USA

Posted Sep 03, 2024

WorkOS is looking for an experienced security engineer to join their fast-growing security team. The role involves defining and coordinating security efforts across the company, mentoring product engineering teams, and ensuring the security of products and features. The company offers competitive pay, substantial equity grants, and a range of benefits.

Senior Product Designer

Company: Webflow

Location: USA

Posted Sep 03, 2024

Webflow is looking for a Senior Product Designer to join their team, building Webflow's optimization product suite. The role involves crafting user workflows, partnering with engineering and product management, and driving discovery research and ideation.

Risk Analyst - Operations

Company: Podium

Location: USA

Posted Sep 03, 2024

The job posting is for a Payment Operations Risk Analyst position at Podium. The role involves investigating suspicious activity, identifying and mitigating risks, and communicating with stakeholders. The ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized.

Partnerships Strategy and Operations Lead

Company: Grow Therapy

Location: USA

Posted Sep 03, 2024

The job posting is looking for a Strategic Partnerships Lead to develop and strengthen relationships with new key partners and expand outreach motions. The role involves supporting key partnership workstreams, analyzing new opportunities, and contributing to creative strategies. The ideal candidate has experience in the healthcare industry, strong organizational and communication skills, and can collaborate cross-functionally.

Staff Product Manager, Core Platform

Company: Huntress

Location: USA

Posted Sep 03, 2024

Huntress is a remote company that offers a competitive compensation package, including a base salary, bonus, and equity. The company is looking for a highly experienced product management lead to build out its next-generation managed cybersecurity platform. The role requires a strong understanding of cloud services, microservices architecture, and backend systems, as well as experience leading product innovation and feature ideation.

Sales Training Manager

Company: brightwheel

Location: USA

Posted Sep 03, 2024

Brightwheel is a technology company that aims to provide high-quality early education for every child. They are looking for a Sales Training Manager to coach and develop sales representatives. The company is committed to diversity and inclusion and offers a competitive compensation package.

Sr. Product Manager

Company: UpKeep

Location: USA

Posted Sep 03, 2024

The job posting is looking for a Sr Product Manager to own the product experience and work closely with partners to create cohesive experiences within the app. The role requires experience in product management, software development, and engineering teams, as well as strong communication and problem-solving skills.

Staff Product Manager

Company: Shippo

Location: USA

Posted Sep 03, 2024

Shippo is a shipping layer of the internet that provides world-class shipping solutions to ecommerce businesses, marketplaces, and logistics infrastructure providers. They are seeking a Staff Product Manager to develop and execute a strategic roadmap for their Label and Rating APIs.

Software Engineer III - Android

Company: MyFitnessPal

Location: USA

Posted Sep 03, 2024

MyFitnessPal is looking for a Senior Android Engineer to join their engineering team. The role involves leading the technical direction of the MyFitnessPal Android app, empowering teammates, and improving code quality. The company encourages diversity and offers a range of benefits.

Sr. Talent & Development Program Manager

Company: Kraken

Location: USA

Posted Sep 03, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Compensation and Benefits Lead

Company: Deputy

Location: USA

Posted Sep 03, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to own compensation and benefits for Deputy. The role requires a deep understanding of compensation and benefits strategies, as well as the ability to analyze data, communicate effectively, and work collaboratively with stakeholders.

Accountant

Company: Kraken

Location: USA

Posted Sep 03, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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