Customer Satisfaction Jobs in USA

203,574 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Corporate IT Systems Engineer

Company: Axonius

Location: USA

Posted Nov 07, 2024

Axonius is seeking a highly experienced Senior Systems Engineer to join their team. The ideal candidate will have a deep understanding of various technologies and thrive in a dynamic environment. The company offers a remote-first culture, great people, and a focus on career growth.

Technical Account Manager

Company: Workiva

Location: USA

Posted Nov 07, 2024

The job description is for a Technical Account Manager at Workiva, responsible for managing customer relationships, providing technical support, and driving platform adoption. The role requires a strong understanding of the Workiva Platform and experience with federal customers.

Observability Architect

Company: Grafana Labs

Location: USA

Posted Nov 07, 2024

The job posting is for an Observability Architect role at Grafana, requiring a deep understanding of technology, excellent problem-solving skills, and ability to communicate effectively with both technical and non-technical stakeholders. The role involves managing technical relationships, providing strategic consulting, and ensuring the successful implementation and optimization of Grafana's products.

Manager - Creative Services

Company: StackAdapt

Location: USA

Posted Nov 07, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. The company is looking for a Manager Production amp Quality to lead a team of creative professionals and deliver outstanding work.

ServiceNow Sales Specialist

Company: TTEC Digital

Location: USA

Posted Nov 07, 2024

The job posting is for a ServiceNow Sales Specialist at TTEC Digital, a company that pioneers engagement and growth solutions for exceptional customer experiences. The role involves identifying new business opportunities, working with technology marketing and sales practitioners, and providing comprehensive product information to potential clients.

Product Manager - New Product Area

Company: Figma

Location: USA

Posted Nov 07, 2024

Figma is looking for an experienced Product Manager to lead the development of a new product. The role involves guiding the vision, strategy, and execution of the product, collaborating with cross-functional teams, and conducting market research. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Strategic Account Executive - FinTech

Company: Twilio

Location: USA

Posted Nov 07, 2024

Twilio is a company that is shaping the future of communications, with a focus on remote work and a strong culture of connection and global inclusion. The company is looking for a Strategic Account Executive to lead relationships with its MidMarket and Enterprise Financial Services and Fintech customers.

Vice President, Digital Sales - Public Sector

Company: TTEC Digital

Location: USA

Posted Nov 07, 2024

TTEC Digital is a global leader in customer experience orchestration, offering a range of solutions to help organizations deliver exceptional customer experiences. The company is looking for a CX Sales Executive to drive revenue growth and build strong relationships with stakeholders.

Program Manager - Tax Operations

Company: Stripe

Location: USA

Posted Nov 07, 2024

Stripe is looking for a senior program manager to join Tax Operations to work closely with various teams to deepen the operational foundations enabling successfully scaled Stripe support and internal processes for existing and newly launched tax compliance products and programs.

GM of Platform

Company: Mapbox

Location: USA

Posted Nov 07, 2024

Mapbox is a leading real-time location platform that provides a range of tools and services for organizations to create customized and immersive experiences. The company is looking for a General Manager to lead its Platform organization, which is responsible for developing and maintaining the company's developer tools, data platform, and security features.

Global Brand Optimization & Insights Manager

Company: Xero

Location: USA

Posted Nov 07, 2024

Xero is seeking a Brand Optimization Program Manager to support the operational and project management aspects of their brand marketing initiatives. The role involves building understanding and refining tests across multiple regions, establishing good working relationships with stakeholders, and providing insights-driven recommendations for brand spend allocation.

Senior Product Manager - Consumer Insights

Company: Axios

Location: USA

Posted Nov 07, 2024

Axios is hiring a Senior Product Manager to lead Consumer Insights and work with data platform, marketing, and revenue teams. The ideal candidate is a strategic problem solver with expertise in delivering on the strategy of Consumer Insights and Analytics in a customer-centric environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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