Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Continuity Solutions Consultant (Sales Role)

Company: Pax8

Location: USA

Posted Aug 22, 2024

The job posting is for a sales consultant position at Continuity Solutions, responsible for selling cloud continuity software to managed service providers. The ideal candidate should have at least one year of direct sales experience, knowledge of Microsoft services, and proficiency in using CRM systems.

Sales Enablement GTM Business Partner

Company: Twilio

Location: USA

Posted Aug 22, 2024

Twilio is hiring a Sales Enablement GTM Business Partner to join their team. The role involves customizing and delivering content, contributing to knowledge bases, and providing feedback on curriculums. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Director of Product - Developer Product Group

Company: HubSpot

Location: USA

Posted Aug 22, 2024

The text describes the role of the Director of Product Developer Product Group at HubSpot, which involves building and leading a team to develop and execute a strong product vision and strategy for the Developer Product Group. The role requires experience in building and growing a developer platform in SaaS, as well as the ability to solve complicated technical problems and prioritize roadmap and backlog.

Senior Product Manager - Gusto Pro

Company: Gusto, Inc.

Location: USA

Posted Aug 22, 2024

Gusto is looking for a Senior Product Manager to lead the product strategy for accounting firms, helping them provide high-quality support and strategic guidance to their clients at scale. The role involves leading product discovery, creating a long-term vision, running lean experiments, and collaborating with various teams to drive growth and user delight.

Senior Cloud Support Technician (Evening Shift)

Company: Atmosera

Location: USA

Posted Aug 22, 2024

Atmosera is a full lifecycle cloud technology transformation firm offering professional services, security, and compliance management. They are looking for an entry-level Cloud Support Technician to join their team and provide customer-facing support.

ServiceNow Technical Consultant

Company: TTEC Digital

Location: USA

Posted Aug 22, 2024

TTEC Digital is seeking an experienced ServiceNow Technical Consultant to join their IT services team. The role involves leading the design, development, and implementation of complex ServiceNow solutions, providing technical expertise, and ensuring solutions are robust and scalable.

ServiceNow Technical Architect

Company: TTEC Digital

Location: USA

Posted Aug 22, 2024

TTEC Digital is seeking an experienced ServiceNow Technical Architect to join their IT services team. The role involves designing, implementing, and maintaining comprehensive ServiceNow solutions that align with clients' strategic goals.

Inclusion and Engagement Partner

Company: Dropbox

Location: USA

Posted Aug 22, 2024

Dropbox is looking for an exceptional Inclusion and Engagement Partner to join their team. The ideal candidate will have experience building and driving Inclusion and Engagement strategy, and the ability to collaborate cross-functionally in a fast-paced creative environment.

Senior Cloud Support Technician (Overnight)

Company: Atmosera

Location: USA

Posted Aug 22, 2024

Atmosera is a full lifecycle cloud technology transformation firm offering professional services, security, and compliance management. They are looking for an entry-level Cloud Support Technician to join their team and provide customer-facing support.

Technical Content Manager

Company: Trail of Bits

Location: USA

Posted Aug 22, 2024

Trail of Bits is seeking a Technical Content Manager to create high-quality technical software security content. The ideal candidate will have a strong background in developing quality content across multiple platforms and a solid understanding of cybersecurity topics.

Senior Sales Compensation Manager

Company: Olo

Location: USA

Posted Aug 22, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Sales Compensation Manager to join their Revenue Operations team. The role involves designing and managing compensation plans to align with revenue goals.

Operations/Queue/Service Level Technical Manager

Company: Dynamo Technologies

Location: USA

Posted Aug 22, 2024

The job description is for a technical manager to oversee operations queue response and service levels, manage day-to-day operations, and provide technical and management support services to ensure the success of ServiceNow platforms.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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