Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director of AI Engineering

Company: Apollo.io

Location: USA

Posted Nov 22, 2025

Apollo.io is a fast-growing AI-native GTM platform used by millions of professionals. They are hiring a Director of AI Engineering to lead the strategy, execution, and integration of AI systems across the company. The role involves defining the AI roadmap, building agentic systems, AI assistants, search and personalization, and leading a world-class AI engineering team.

Raysafe Marketing Manager

Company: Fortive

Location: USA

Posted Nov 23, 2025

The text outlines the responsibilities and requirements for a role involving global product launches in the medical device industry. It emphasizes the need for strong relationships, cross-functional collaboration, strategic planning, and business acumen.

Education Community Success Manager

Company: Splice

Location: USA

Posted Nov 22, 2025

The Education Community Success Manager role at Splice involves developing relationships with educators, managing accounts, providing training, and fostering a community. Splice is a creative platform for music production with a subscription service and AI tools. The company values collaboration, remote work, and a unified approach.

Account Executive II

Company: Daxko

Location: USA

Posted Nov 22, 2025

Daxko promotes wellness and offers competitive benefits. The job involves sales growth and collaboration, with a focus on client relationships and a supportive work environment.

Engineering Manager – Growth

Company: Kraken

Location: USA

Posted Nov 22, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The Growth Engineering team builds experiences that connect people to their ecosystem and drive user acquisition, activation, and retention.

Software Engineer- L2

Company: Twilio

Location: USA

Posted Nov 22, 2025

The Developer Platform Experience team at Twilio is seeking a Software Engineer L2 to work on creating a seamless, efficient, and intuitive environment for engineers to build, test, and launch applications. The team is developing a new software taxonomy system and developer portal based on Backstage, and the role involves developing backend, frontend, and clientside applications, collaborating with teammates, supporting internal users, and continuously improving Twilio's internal developer platform.

Area Vice President

Company: ExtraHop

Location: USA

Posted Nov 22, 2025

The AVP role involves managing a team of sales managers to increase revenue in assigned regions through direct sales and partnerships. Key responsibilities include developing sales strategies, hiring and training sales staff, forecasting business, and working with resellers and partners. The position requires technical acumen, strong communication skills, and a proven track record of sales success in IT infrastructure solutions.

Everboarding Programs Manager

Company: OpenTable

Location: USA

Posted Nov 22, 2025

OpenTable, a leader in the restaurant industry, is seeking a Program Manager to join their RSS Enablement team. The role involves designing and managing training programs for sales and service teams to optimize performance and drive company growth. The ideal candidate should have experience in program management, sales enablement, and SaaS companies, with a strong track record in building and managing high-impact enablement programs.

Engineering Manager - Web - Pro

Company: Kraken

Location: USA

Posted Nov 22, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse global team and celebrates unique perspectives.

Enterprise Data Engagement & Communications Leader

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 22, 2025

The role is for an Engagement and Communications Leader in the Enterprise Data & Data Science department at Liberty Mutual. The position involves leading strategic initiatives, communications, and community engagement to cultivate high-performing data professionals. Success is measured by consistent delivery, high adoption and engagement, clear communication, and the ability to navigate ambiguity.

Technical Program Manager - AI Platform

Company: Figma

Location: USA

Posted Nov 22, 2025

Figma is heavily investing in AI as a foundational shift in their product strategy. They are hiring a Technical Program Manager to lead the platform side of AI work, focusing on building scalable systems for annotation, capacity planning, and model delivery. The role involves partnering with engineering, infra, design, AI research, and product teams to manage cross-organizational delivery of AI services and ensure infrastructure and evaluation loops scale to meet product demand.

Senior Program Manager - Brand Studio

Company: Webflow

Location: USA

Posted Nov 22, 2025

Webflow is a Website Experience Platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. They are seeking a Senior Program Manager to support their Brand Studio team in building operational infrastructure for creating and shipping brand experiences. The role involves collaborating with creative leadership, managing projects, optimizing processes, and fostering a culture of operational excellence.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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