Technical Support Jobs in USA

423,457 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Site Reliability Engineer

Company: Veracode

Location: USA

Posted Dec 03, 2024

Veracode is seeking a skilled Senior Site Reliability Engineer to join their team and play a role in the evolution of the team to a full GitOps model. The ideal candidate will have a strong background in DevOps with a focus on security, experience in managing containerized infrastructures, and a deep understanding of CI/CD pipelines. The role involves ensuring the reliability, security, and scalability of their software security product, working closely with engineering, product, and security teams.

Customer Success Manager

Company: Upkeep

Location: USA

Posted Dec 02, 2024

UpKeep is a leading cloud-based Asset Operations Management software company that provides mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. They aim to modernize workflows and maximize operational efficiency for over 3000 customers, including Shell, Yamaha, Unilever, McDonald's, Subway, and Marriott. As a Series B tech startup, UpKeep fosters an inclusive and mission-driven culture, offering stock options, great benefits, and flexibility to work remotely. They are ranked the 1 Facility Management software on Gartner 1 Maintenance Management software on G2 Crowd FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. The Customer Success Manager role involves overseeing a dedicated book of business, serving as a product expert, providing education, delivering engagements, driving customer engagement, and partnering with internal teams to deliver exceptional customer experiences.

VP, First Line Risk Manager - Commercial Credit

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

The job posting is for a VP First Line Risk Manager in Commercial Finance Loans Leases, responsible for risk management strategies, risk program implementation, regulatory engagement, and risk governance. The role requires a bachelor's degree and 6 years of experience in Financial Services, with preferred qualifications including an advanced degree and 3 years of First Line Risk experience.

Creative Strategy Lead - Global Creative Lab

Company: Spotify

Location: USA

Posted Dec 03, 2024

Spotify is seeking a seasoned Creative Strategist to join their awarded and tenured creative strategy team. The role requires experience working directly with sales teams, clients, and agencies, as well as a deep understanding of the creative strategy process across multiple mediums.

Senior Director, Partner & Channel Marketing

Company: SecurityScorecard

Location: USA

Posted Dec 02, 2024

SecurityScorecard is a global leader in cybersecurity ratings, with over 12 million companies continuously rated in 64 countries. They offer patented rating technology used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. The company is recognized as a Best Workplace, Best Places to Work in NYC, and one of the 10 hottest SaaS startups in New York. They are seeking a dynamic Senior Director of Channel Partner Marketing to drive revenue growth and market expansion.

Client Operations Coordinator

Company: si

Location: USA

Posted Dec 03, 2024

At SimplyInsured, we are dedicated to simplifying and making health insurance more accessible for small business owners. With over 20,000 customers and major partnerships, we are growing quickly and disrupting the industry. The role of a Client Operations Coordinator involves assisting the Client Onboarding team, resolving eligibility concerns, and ensuring customers are properly enrolled on the SimplyInsured platform. We offer competitive compensation, a values-based culture, and a market-based compensation structure.

ITAM Governance Manager

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

This is a remote role that provides governance and oversight to the IT Asset Management ITAM Program. The position involves ensuring the programs published policy standards procedures controls and operating metrics are effectively managed and aligned with regulatory requirements and risk management strategies. The role also includes data analysis, reporting, communication, and leadership responsibilities.

Accounting Technology Consultant

Company: FloQast

Location: USA

Posted Dec 03, 2024

The text describes a job opening for an Accounting Technology Consultant at FloQast, a company that provides accounting workflow automation software. The role involves working closely with a team to deliver solutions to customers, helping them succeed and add value. The company offers competitive compensation, benefits, and a positive work environment.

Manager, Channel Partnerships

Company: Snappy

Location: USA

Posted Dec 03, 2024

The text describes a job opening for a Manager Channel Partnerships position at Snappy, an award-winning gifting platform. The role involves building, managing, and optimizing the company's channel partner network, working closely with cross-functional teams, and developing a comprehensive strategy to grow channel revenue. The successful candidate will have 7+ years of experience in channel partnerships, business development, or a related sales function, with a track record of growing channel revenue. They should have excellent interpersonal and communication skills, be sales-driven, and have a technical skillset proficient in CRM and channel management tools.

Business Analyst

Company: Billtrust

Location: USA

Posted Dec 02, 2024

This job posting is for a Business Analyst position at Billtrust. The role involves documenting functional requirements, technical specifications, and template documentation for customer needs. The candidate should have 3+ years of experience in a Business Analyst or related role, excellent communication skills, and the ability to interact with both technical and non-technical personnel. The expected base salary range is $80,000 - $110,000 annually. Billtrust offers flexible working hours, open PTO, a sabbatical, paid parental leave, opportunities for growth, recognition, and benefits.

Principal Campaign Strategist

Company: Simon Data

Location: USA

Posted Dec 02, 2024

Simon Data is a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for customers. They are building a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. The Principal Campaign Strategist role involves delivering comprehensive data-driven strategies, leveraging advanced capabilities to create and optimize personalized campaigns, and ensuring alignment with client goals.

Junior Account Manager

Company: Getaround

Location: USA

Posted Dec 02, 2024

Getaround is a connected carsharing marketplace that connects people with cars for on-demand mobility. They aim to lessen greenhouse gasses and reduce pollution by encouraging carsharing. They are looking for a Junior Account Manager to develop and nurture long-term relationships with car owners and provide customer support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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